delighted

OCTOBER 21, 2021

Perhaps you’ve posted on LinkedIn about a project your team just wrapped up, and how proud you are to work with such a motivated and talented group of people? If you’ve done any of those things, you’ve been an employee advocate. Given this, you want to get employee advocacy right. What is employee advocacy? Let’s dig in.

Social Media 90

Social Media Net Promoter Score Brands Culture 90

Experience Investigators by 360Connext

JANUARY 7, 2015

One of the most challenging aspects of customer experience is setting boundaries around duties within organizations. If there’s anything that kills customer experience, it’s the territory wars inside organizations. Too often, leaders are jockeying for slices of the budget or the best and brightest talent.

Chief Customer Officer 257

Chief Customer Officer 2011 2014 Leadership 257

West Monroe

MARCH 18, 2019

In the March 2019 edition of Twin Cities Business , reporter Ingrid Case investigated how attracting and retaining talent is limiting the growth potential of Minnesota’s largest private sector industry, manufacturing. Make hiring a priority and develop a team of individuals dedicated to hunting new talent.

Transportation 73

Transportation Employee Experience Healthcare 2019 73

Bold360

MARCH 11, 2019

You may not think of your Human Resources department as a center of innovation but HR is using tools like AI to focus on how to develop people, acquire new talent, and other ways to better engage with employees. Winning the War for Talent. But the experience you offer workers is what keeps them there.

Employee Experience 68

Employee Experience Innovation Engagement Insights 68

Qualtrics

JANUARY 23, 2019

Successful companies understand that the key to winning customers starts with their employees. In fact, searches for employee experience have risen by 270% in the last 5 years, as companies continue to invest in the employee experience. He’s the CEO of Zandel and a board advisor for Insight222 and TrustSphere.

Magazine 52

Magazine Employee Experience Leadership Books 52

Michelli Experience

MARCH 6, 2018

The genius of this collection of talented individuals was well displayed in a recent thought leadership article from the McKinsey Agile Tribe (more than 50 McKinsey team members from across the globe representing diverse business specialties like marketing, digital operations, and major business functional areas). Agile Genius.

Customer Experience 49

Customer Experience Customer Centricity Consulting Leadership 49

West Monroe

FEBRUARY 8, 2019

As customer experience (CX) professionals, 2019 is a critical year to demonstrate and articulate the tangible benefits and value of CX in our organizations. CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard).

2019 45

2019 2018 Employee Experience Metrics 45