GetFeedback

DECEMBER 21, 2018

More and more, companies are recognizing just how much customer happiness impacts revenue , and they’re focusing on transforming their customer experience to meet modern expectations. A 10% increase in a company’s customer satisfaction score leads to a 12% increase in trust from customers. Ask your customers for feedback.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

SmartKarrot

MAY 4, 2021

All user types have various goals, needs, and engagement styles. By segmenting, you can automate prescriptive communication for users to get success in adoption and onboarding. Tracking every user’s training, concerns, and feedback will be relevant to reduce human errors, inefficiencies, and issues.

Customer Success 11

Customer Success Customers Touchpoint B2B 11

Gainsight

FEBRUARY 23, 2021

You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. The blog post and webinar were more focused on why Net Dollar Retention is so important. But how do we go about improving it?

Webinar 64

Webinar Metrics 2021 ROI 64

ChurnZero

MARCH 17, 2022

Great question – a quick primer for those that didn’t attend the webinar or read my book – when you are thinking about how to best focus your energies, think about how your customers view your product (user complexity) and how complex your product is (product complexity). How do you figure out the Time to First Value?

Customer Success 97

Customer Success Leadership Webinar Metrics 97

Natalie Petouhof

FEBRUARY 6, 2017

Tim Cook demonstrated how he uses Apple’s HomeKit in his personal life to give potential or current users some ideas on how they can apply it. There are plenty of HomeKit smart plug options on the market— AppleInsider has reviewed both the Elgato Eve Energy and iHome iPS5 SmartPlug. Apple’s HomeKit.

Sports 40

Sports Connections Wireless Entertainment 40

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Showing up is half the battle, but are we showing up with energy to make a difference? . I love that; as our clients are successful, we’re successful.

Books 40

Books Customer Success NPS Consulting 40

ProProfs Chat

NOVEMBER 19, 2021

A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. MCQs provide respondents with multiple answer options so that a user can select the most suitable answer as per their preference. Net Promoter Score Poll Questions. How is your energy level today?

Engagement 98

Engagement Sports Net Promoter Score Financial 98

delighted

APRIL 5, 2019

The sheer amount of data alone that comes in from surveys can cause delays in responding to customer feedback and hinder efficient growth. To help both your company and clients feel successful after customer feedback has been delivered, you need to have an efficient process for taking action and closing the loop.

Feedback 44

Feedback Customer Experience NPS Net Promoter Score 44

ChurnZero

MARCH 17, 2022

Great question – a quick primer for those that didn’t attend the webinar or read my book – when you are thinking about how to best focus your energies, think about how your customers view your product (user complexity) and how complex your product is (product complexity). How do you figure out the Time to First Value?

Customer Success 52

Customer Success Leadership Webinar Metrics 52

NetBase

JULY 20, 2020

Techopedia defines Social Analytics thusly: “Social Media Analytics (SMA) refers to the approach of collecting data from social media sites and blogs and evaluating that data to make business decisions. This helps you triage responses so you don’t waste energy on posts that don’t matter, while ignoring posts that do.

Social Media 104

Social Media Net Promoter Score Consumers Brands 104

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. Nominees are rated based on their capabilities, results, and client feedback. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Clarabridge. NICE Systems. Rant & Rave.

2015 97

2015 Multi-Channel 2014 CEM 97

Amity

OCTOBER 23, 2018

This article was originally published on WnTD's blog. Net Promoter Score (NPS). It typically involves interviewing customers and looking at your NPS scores and strategy. Net Promoter Score. Consider your NPS score your barometer of customer sentiment. Customer Health.

Metrics 76

Metrics Customer Success Net Promoter Score NPS 76

Bold360

DECEMBER 1, 2016

Training is fundamental to the success of the software purchased; without it, users won’t be clear on the value it should add and the benefits it will bring to their role, including streamlined processes and the removal of manual data entry. He also oversees its digital marketing and user acquisition strategies. Manick Bhan.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

SmartKarrot

JANUARY 15, 2021

What all pages did they visit, the blogs they read, customers who visited your pricing page. Collect and act on customer feedback. Hence, collecting feedback from the end-users is a useful method of driving product experience. While feedback is important, you cannot solely depend on that for every information.

Customer Experience 11

Customer Experience Touchpoint 2021 Sales 11

NetBase

APRIL 25, 2019

These 19 tools have something to offer brands at all levels, but if you’re focused on a particular area, click the sections below to skip right to those tools: Where Is the Love? – Instead of stopping at the most popular social networks, it looks at a number of less obvious social apps, blog, and review sites as well. HowSociable.

Social Media 83

Social Media Multi-Channel Demo Consumers 83

NetBase

APRIL 25, 2019

These 19 tools have something to offer brands at all levels, but if you’re focused on a particular area, click the sections below to skip right to those tools: Where Is the Love? – Instead of stopping at the most popular social networks, it looks at a number of less obvious social apps, blog, and review sites as well. HowSociable.

Social Media 66

Social Media 2019 Multi-Channel Demo 66