omnichannel-contact-center Blog Related Topics 
Upstream Works
MAY 13, 2020
Every contact center has a universal goal: to provide exceptional customer service. As we continue to social distance, self isolate and get used to a new normal, it’s more important than ever for contact centers to focus on their overall strategy. But doing so isn’t always that simple. CX Strategy. Management.
Upstream Works
JUNE 10, 2020
With so much of business shifting to virtual spaces, the contact center has taken on a new kind of prominence that no one could have anticipated. This post is the first in a three-part series examining key issues to help omnichannel contact centers respond effectively during the pandemic.
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NICE inContact
SEPTEMBER 7, 2017
You should consider a solution that supports Omnichannel Session Handling , as, once initial roll-out has completed and agents are comfortable with the new channel, most will be able to handle more than one SMS interaction concurrently. That second agent will of course also need access to the contact history. A true case of 1+1=3.
Avaya
APRIL 27, 2017
But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo and Conference , we think you’ll be heading for what we like to call the second happiest place on earth. With just five minutes of prep, we can put your corporate website into our Avaya Oceana contact center transformation demo.
NICE inContact
SEPTEMBER 7, 2017
You should consider a solution that supports Omnichannel Session Handling , as, once initial roll-out has completed and agents are comfortable with the new channel, most will be able to handle more than one SMS interaction concurrently. That second agent will of course also need access to the contact history. A true case of 1+1=3.
Calabrio
APRIL 5, 2016
With companies increasingly adopting this omnichannel approach, new levels of importance are now placed on the contact center’s ability to analyze the data coming from all of those channels in one comprehensive package. The post Omnichannel is Here: The Case for a Digital Contact Center appeared first on Calabrio.
Comm100
FEBRUARY 6, 2023
A good CX is customer-centered. Help Center : This will serve as a database or library that contains materials, content, tutorials, FAQs, etc., Omnichannel experiences This refers to providing clients with an integrated and streamlined experience across multiple channels. that can help answer customers’ questions.
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