SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial.

Customer Retention 52

Customer Retention B2B NPS Demo 52

Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. If a customer is right at the lower end of the Detractor range (for example, a score of zero or one out of 10), it’s almost a certainty that they’ll give up on your product and cancel before the next billing period.

NPS 158

NPS Net Promoter Score Customer Satisfaction Metrics 158

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. But what more can an exceptional SaaS customer experience bring to the table? Know What They Expect: Find out what your customers expect from your product.

Insights 52

Insights Customer Experience Metrics NPS 52

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. What is B2B SaaS feedback software?

B2B 52

B2B Feedback NPS Demo 52

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. ” From groceries to personal care products, you can buy a range of quality products for a whopping $3 each.

Omnichannel 150

Omnichannel Net Promoter Score E-support E Commerce 150

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 83

B2B Net Promoter Score Social Media Customer Success 83

SurveySparrow

AUGUST 28, 2023

Have you ever found yourself immersed in the world of SaaS, wondering what makes certain companies stand head and shoulders above the rest? That’s right—this statistic alone underscores the game-changing nature of exceptional customer experience in the realm of SaaS. What is SaaS Customer Experience? Let’s start, shall we?

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

SurveySensum

AUGUST 17, 2023

Your customers will rate their score on a scale from 0 to 10 about their likelihood of recommending your SaaS product to others. Calculate your NPS Score for FREE Now you must be thinking about → What is a good NPS score for SaaS? → Is there any need to conduct SaaS NPS Benchmarking? How to Improve NPS Score in SaaS?

NPS 52

NPS Net Promoter Score Demo Customer Satisfaction 52

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Books 80

Books Blog Management Leadership 80

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints.

Management 52

Management Demo User Experience Measurement 52

Zonka Feedback

APRIL 24, 2023

With Product Feature Requests Forms, understand what your customers want and build the most impactful features. While many SaaS companies struggle with managing and prioritizing product feature requests from customers, Hubspot has excelled in this domain. It mentions that 50% of its new features come from customer feedback.

Roadmap 52

Roadmap 2021 Feedback Blog 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journey 111

Customer Journey Customer Journey Mapping Touchpoint Events 111

Zonka Feedback

APRIL 24, 2023

While many SaaS companies struggle with managing and prioritizing feature requests from customers, Hubspot has excelled in this domain. It mentions that 50% of its new features come from customer feedback. By incorporating customer feedback, it has driven revenue to $1.731 billion , which is 33% up compared to 2021.

Roadmap 52

Roadmap 2021 Feedback Blog 52

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS The B2B SaaS customer journey is filled with multiple touchpoints from initial awareness to renewal and beyond that shape customer experiences. But fear not!

B2B 52

B2B Customer Experience Touchpoint NPS 52

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Encouraging more significant product usage. What Is Customer Retention Software?

Customer Retention 100

Customer Retention Customer Success Customer Relationship Management Loyalty 100

ChurnZero

FEBRUARY 21, 2022

They’re also full of insights and knowledge that can help take your business and your products to the next level. Cultivating a strong customer advisory board and implementing marketing strategies, like product-led growth , can send you well on your way to reaching new heights. Giving advice on future product ideas and concepts.

Definition 98

Definition Loyalty Feedback Roadmap 98

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Customer Retention 92

Customer Retention Customer Success Events Customer Journey 92

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.

Customer Success 52

Customer Success Metrics Customer Retention Customers 52

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes. ChurnZero Resource.

2018 49

2018 Blog Net Promoter Score Social Media 49

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 102

Feedback Net Promoter Score NPS Customer Satisfaction 102

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. A SaaS business’s greatest source of intel is direct customer feedback. They are best positioned to find, synthesize, and contextualize feedback.

Customer Success 98

Customer Success Customer Centricity Customers Sales 98

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

Roadmap 98

Roadmap Customer Centricity Metrics Customer Satisfaction 98

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. What Are The Benefits Of Having A Customer Success Playbook in SaaS? The benefits of customer success playbooks for SaaS providers are numerous. Onboarding.

Customer Success 87

Customer Success Customer Journey Customers Customer Retention 87

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

Customer Retention 52

Customer Retention Metrics Seminar B2B 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Feedback 52

Feedback Social Media Customer Retention Customer Satisfaction 52

Totango

JUNE 3, 2022

As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Customer check-ins.

Customer Success 110

Customer Success Webinar Seminar Events 110

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. Benny Tjia is co-founder and CEO of Bornevia , SaaS product for better and more responsive customer support. Shep Hyken.

Hospitality 81

Hospitality Blog Hotels Customer Service 81

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. The Hardest Question SaaS CEOs and Leaders Have to Face Now. Customer Experience.

2021 111

2021 Customer Success Webinar Multi-Channel 111

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. If used correctly, CX SaaS can help make customers feel like they are receiving special treatment. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). How likely are you to recommend my product or service?”. the question of NPS for your company:?

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 92

B2B Customer Success Customer Service B2C 92

CustomerSuccessBox

MAY 8, 2022

Nothing irritates Customer Success Managers (CSMs) more than a product that fails to deliver results. Product challenges can take numerous forms, and the severity of the problem may differ from one consumer to the next. Product challenges can take numerous forms, and the severity of the problem may differ from one consumer to the next.

Customer Success 52

Customer Success Customers Consumers User Experience 52

CustomerSuccessBox

MAY 26, 2021

If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. How does it help achieve growth in the SaaS economy? What is Customer Success?

Customer Success 52

Customer Success B2B Social Media Customers 52

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding.

E Commerce 127

E Commerce E-support Hospitality Healthcare 127

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. Completing these steps enables a new customer to start making practical use of your product and its features.

Customer Journey Mapping 93

Customer Journey Mapping Customer Success Document Customer Journey 93