InMoment XI

NOVEMBER 2, 2021

We’ve packed this blog with information on each pillar, examples of programs who have found success in that area, and assets you can leverage to mirror that success in your own program. They include Key Driver Analysis, Competitive Benchmarking, Microsurveys, and Multimedia Feedback. Look no further! Let’s dive in!

ROI 260

ROI White Paper Customer Retention Feedback 260

InMoment XI

NOVEMBER 15, 2022

A proven channel to understand customer sentiment is by implementing customer satisfaction surveys. It’s a commonly used measurement tool that acts as a key performance indicator for customer service and product quality. The best thing is the text and sentiment analytics platform that allows us to dive deep and get the data we need.

Net Promoter Score 260

Net Promoter Score Effort Score Customer Satisfaction NPS 260

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. If you are confused about the whole idea of customer sentiment, I have got you covered. By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. What is Customer Sentiment?

Definition 52

Definition Social Media Feedback Customers 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys. Go beyond words.

Feedback 52

Feedback Insights Demo Innovation 52

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Feedback 83

Feedback Customer Experience Customers Retail 83

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

ShepHyken

APRIL 5, 2019

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

Blog 116

Blog Customer Experience Contact Center Customer Journey 116

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. If you’re curious to dig deeper, check out our blog on healthcare reputation management for some really insightful stuff. That’s almost everyone!

Brands 110

Brands Management Social Media Feedback 110

BirdEye

SEPTEMBER 11, 2023

This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis? FAQs on AI-driven customer feedback insights Act efficiently on customer feedback with BirdAI How is AI used in customer feedback analysis?

Feedback 108

Feedback Insights Social Media E-support 108

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 59

Social Media Multi-Channel Insights Brands 59

SurveySparrow

JANUARY 29, 2024

In fact, asking the right survey questions can streamline data analysis. This blog will focus on four types of AI survey questions that will help you get precise customer data. AI surveys are dynamic tools that intelligently interact with respondents. This provides a more nuanced understanding of their opinions and sentiments.

NPS 52

NPS Customers Information Demo 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Let’s check out the types of questions that can supercharge your VoC surveys.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

BirdEye

NOVEMBER 30, 2023

Dive into our blog for the ultimate guide on social media reputation management, and learn how software tools like Birdeye Social can simplify your workload and enhance your online presence. Evaluate audience engagement levels and sentiment. Table of contents What is social media reputation management?

Social Media 116

Social Media Management Brands Communication 116

BirdEye

DECEMBER 26, 2023

This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Brand salience involves measuring brand recall, recognition, customer, and market sentiment. Sentiment analysis Customer sentiment is a good measure of brand salience.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. This article is for marketers using AI marketing tools to gain a competitive advantage. This article is for marketers using AI marketing tools to gain a competitive advantage.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? Customer feedback tools are just as the name implies. Selecting a customer feedback tool Does it work for your needs?

2023 98

2023 Feedback Net Promoter Score Social Media 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts.

Social Media 98

Social Media Feedback Insights Brands 98

SurveySensum

NOVEMBER 27, 2023

Powered by a robust in-app feedback tool, this detailed feedback helps the developers fix the glitch and improve the app. That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. This is the power of conducting in-app feedback.

Feedback 52

Feedback Social Media Roadmap Demo 52

BirdEye

SEPTEMBER 11, 2023

In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. But, local businesses lack the tools to compete with more prominent brands. But, high volumes of data are hard to analyze without the right tools, time, or awareness.

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B 2023 Feedback NPS 52

BirdEye

NOVEMBER 21, 2022

In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts. There are three main types of social media analytics: social listening analytics, sentiment analysis, and influencer analysis.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

Retently

FEBRUARY 9, 2024

Meanwhile, through qualitative feedback , one can delve into the reasons behind customer actions, adding depth to your analysis. When seeking insights into the overall market perception of your brand, it can be beneficial to include advocacy questions that explore both positive and negative sentiments among customers. Why or why not?”

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. While the exact steps to analyze your NPS survey results will differ depending on the tools you use, I hope this article will get your brain churning in the right direction so that you can start digging deeper into your NPS data.

NPS 246

NPS Net Promoter Score Insights Connections 246

NetBase

JULY 20, 2020

Usually brands get a bit turned around when initially exploring these options, as keeping tabs on which tools to use and how to use them is time consuming! We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena.

Social Media 96

Social Media Consumers Metrics Brands 96

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. If you’re curious to dig deeper, check out our blog on healthcare reputation management for some really insightful stuff. That’s almost everyone!

Brands 64

Brands Management Social Media Feedback 64

BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. However, AI tools like ChatGPT can also serve in the capacity of a virtual assistant to frontline contact center agents. AI tools must be trained with relevant, highly tested datasets from across the company’s systems.

Contact Center 156

Contact Center Customer Experience Average Handle Time Customer Care 156

NetBase

JULY 20, 2020

Let’s break down just what this crucial business tool is , and why you need to use it. Techopedia defines Social Analytics thusly: “Social Media Analytics (SMA) refers to the approach of collecting data from social media sites and blogs and evaluating that data to make business decisions. This is where Social Analytics comes into play.

Social Media 104

Social Media Net Promoter Score Consumers Brands 104

BirdEye

JANUARY 19, 2023

In this blog post, we’ll explore the key differences between social listening vs social monitoring so that you can make informed decisions when it comes to your business’s digital presence. Social listening and social monitoring are often used interchangeably, but there are some big differences between the two.

Social Media 98

Social Media Brands Information Feedback 98

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management.

2023 52

2023 NPS Feedback Metrics 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more. It’s in times like these that task management tools can come to the rescue. Does it spell doom for your business?

NPS 83

NPS Customer Centricity Loyalty Presentation 83

SurveySparrow

JULY 31, 2023

In this blog, we’ll delve into the world of VOC methodology, exploring its process, methods, sentiment analysis, and real-life examples. Analyze Feedback Once you’ve collected the data, it’s time for the analysis stage. So, what exactly is the voice of customer sentiment analysis?

Voice of Customer 52

Voice of Customer Customer Success Net Promoter Score Social Media 52

SurveySensum

SEPTEMBER 25, 2023

In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy. Customer feedback can uncover the sentiments of your viewers, so you can identify areas that evoke the desired response and those that do not.

ROI 52

ROI Feedback Marketing Social Media 52

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. Seek tools that give insights into demographics, locations, interests, and engagement. Seek tools that give insights into demographics, locations, interests, and engagement.

Social Media 59

Social Media Multi-Channel 2024 Metrics 59

Brandwatch CX

NOVEMBER 8, 2023

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. If you are a social media rookie, this list of the top free social media monitoring tools might come in handy. It all depends on your needs.

Social Media 98

Social Media Metrics Demo Measurement 98

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52