BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. The pressure is rising for businesses to step up their CX game. Which Platform Fits Your Needs?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Brands Information Feedback 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. If you are confused about the whole idea of customer sentiment, I have got you covered. By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. What is Customer Sentiment?

Definition 52

Definition Social Media Feedback Customers 52

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis?

Feedback 106

Feedback Insights Social Media E-support 106

Magellan Solutions

AUGUST 23, 2023

Initially, AI simplified tasks such as email marketing and social media scheduling. AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis.

Marketing 98

Marketing Social Media Advertising ROI 98

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Metrics Demo Measurement 98

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Metrics Demo Measurement 144

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. This direct line of communication allows customers to express their needs and desires, providing a rich source of data for analysis.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

BirdEye

AUGUST 9, 2023

In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. A reputation score is a numerical value that quantifies overall customer sentiment about your business derived based on publicly available information such as reviews, testimonials, and social media mentions, to name a few.

Social Media 52

Social Media E-support Feedback Demo 52

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. This can involve responding to customer reviews, engaging with followers on social media, and reporting on the analytics of all your online marketing activities.

Management 98

Management Multi-Channel Social Media Interaction 98

SurveySparrow

JULY 31, 2023

In this blog, we’ll delve into the world of VOC methodology, exploring its process, methods, sentiment analysis, and real-life examples. Surveys, social media, customer support interactions, online reviews, or even focus groups can be great sources. Let’s dive in!

Voice of Customer 52

Voice of Customer Customer Success Net Promoter Score Social Media 52

Inbenta

NOVEMBER 29, 2022

Read on to find out more about excellent features, from security to sentiment analysis. This blog will explain to you everything you need to know before you choose the right chatbot for your website. Sentiment analysis. Sentiment analysis is the answer. Multi-lingual capabilities.

Multi-Channel 90

Multi-Channel Customer Experience Omnichannel Social Media 90

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Analyzing this text and voice data can provide insight into what your customers are talking about, as well as the sentiment.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

BirdEye

OCTOBER 3, 2023

In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Online/public complainers: Vent on public forums like review sites or social media. Disgruntled customers can now easily criticize companies via social media, text messaging, review sites, community forums, and more.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

SurveySparrow

JULY 26, 2023

In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. It systematically collects feedback through various channels, such as surveys, interviews, social media, customer reviews, etc. Want to match customer expectations with your business strategies?

Voice of Customer 52

Voice of Customer Social Media Competitive Advantage Customer Centricity 52

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. A rigorous competitor analysis sets the stage for your sales team to adopt innovative ideas, exploit new trends, and mitigate risks, empowering a more proactive approach to market changes.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Identifying areas for improvement Sentiment analysis may not always return positive. There are helpdesk tools that assist in collecting and analyzing sentiments ongoing.

2023 98

2023 Feedback Net Promoter Score Social Media 98

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This feedback helps inform how they operate going forward.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

SurveySparrow

MARCH 7, 2023

If you’re a marketer looking to understand how your customers interact and experience your product or service, conducting a customer experience analysis is the key. When performed with great care and attention to detail, this type of analysis can help provide vital insights into what works for customers, and which areas need improvement.

Customer Experience 52

Customer Experience Touchpoint Customer Satisfaction Social Media 52

BirdEye

SEPTEMBER 11, 2023

This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business. Local businesses amass a ton of feedback from different channels like reviews, surveys, social media messaging, text messaging, and so on.

Feedback 57

Feedback 2023 Management Social Media 57

BirdEye

MAY 30, 2023

Competitive benchmarking versus competitive analysis Best practices for competitive benchmarking Competitive benchmarking benefits Best competitive benchmarking metrics FAQs about competitive benchmarking What is competitive benchmarking? Benchmarking software can perform your data analysis for you.

Social Media 98

Social Media Metrics Advertising Measurement 98

SurveySparrow

JULY 13, 2023

In this blog, we delve deep into what a VoC strategy is, its key benefits, the vital steps involved in its creation, the significance of different feedback channels, and how a tool like SurveySparrow can help simplify this process. Also, this could involve distributing surveys, conducting interviews, or monitoring social media comments.

Competitive Advantage 52

Competitive Advantage Social Media Feedback Customer Satisfaction 52

NetBase

SEPTEMBER 7, 2020

When exploring online conversation around jobs, we can see social media sentiment about the U.S. It requires consistent effort, informed by consistent and accurate social media listening and monitoring. Sentiment Shifts Thanks to Red Wing’s Labor Day Jobs. It’s a smart move.

Consumers 75

Consumers Brands Social Media Demo 75

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

Upstream Works

NOVEMBER 24, 2021

Social media channels are social by nature and a key part of the experience is “shares” and “likes” The more positive the experience, the greater the engagement – and that is the fundamental currency that drives all social media platforms.

Contact Center 78

Contact Center Net Promoter Score Call Center Social Media 78

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. Highlight your most valuable customers on your social media and website.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

SurveySparrow

DECEMBER 27, 2023

In this blog post, we will explore the three best Voice of the Customer framework for B2B SaaS companies, highlighting their benefits and providing practical advice for leveraging them effectively. Data Analysis: Here, the focus is on dissecting the gathered feedback to extract valuable insights.

Voice of Customer 52

Voice of Customer B2B Net Promoter Score NPS 52

SurveySparrow

DECEMBER 26, 2023

In this blog post, we will explore the three best Voice of the Customer framework for B2B SaaS companies, highlighting their benefits and providing practical advice for leveraging them effectively. Data Analysis: Here, the focus is on dissecting the gathered feedback to extract valuable insights.

B2B 52

B2B Net Promoter Score NPS Feedback 52

NetBase

JULY 20, 2020

Life is fast-paced and social images are part of – and a result of – that pace. Considering that in 2014 social users posted an average of 1.8 That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. You must include images in your social analytics. Our “What Is?”

Social Media 60

Social Media Brands Events Technology 60

Optimove

MAY 16, 2023

If you’ve been keeping up with the discourse around ChatGPT, or doom-scrolling through your social feeds regularly, you’ll know we’re not too far off that world.  Customer Lifetime Value (CLV) analysis: Combining GenAI and CDP can give brands a deeper understanding of customer lifetime value (CLV).

Marketing 52

Marketing Loyalty Programs Social Media Customer Satisfaction 52

Feedbackly

OCTOBER 12, 2023

Customer Feedback and Sentiment Analysis There’s no better agent to give you accurate info on touchpoints than your customers. You can gather feedback through surveys, reviews, testimonials, and social media posts. Additionally, conduct sentiment analysis to understand how customers feel about various touchpoints.

Touchpoint 52

Touchpoint Customer Journey Mapping Customer Journey Social Media 52

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. Use Analysis Tools Following through with steps one to four could require immense human effort and valuable time. It’s a sure-shot sign that something needs to change.

Insights 83

Insights Webinar Feedback Innovation 83