whats-new-in-the-2020-survey-of-business-global-cx-transformation Blog Related Topics 
Lumoa
FEBRUARY 14, 2024
The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. This is because CX involves many factors that are outside your direct control.
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. What was once an optional add-on service is now a staple of virtually every online purchase.
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Kitewheel
JANUARY 25, 2021
How can businesses set themselves up for success in Q1 2021 and beyond? In this blog, we lay out our 2021 trends based on years of experience in the customer journey space. With massive changes to customer demands and business needs, corporate leaders need to keep the customer experience front and center.
Lumoa
OCTOBER 31, 2018
Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Let’s find out what the field professionals actually experience.
inmoment
JUNE 1, 2020
Many organisations are asking, is CX a non-essential business function that gets cut when budgets are trimmed? Or does CX have an opportunity to move up the value chain in enterprise organisations? . Years have passed since 2014 when Gartner boldly declared that “customer experience is the new battleground for businesses.”
Inbenta
DECEMBER 14, 2021
So digital transformation is no longer an option for insurance firms, but a necessity. In a market where policies, coverage, and pricing are increasingly similar, AI chatbots give insurers a tool to offer great customer experience (CX) and differentiate themselves from their competitors. Policyholders are in control.
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level. LinkedIn : [link]. Website : [link].
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