Books Communication Culture Customer Service Representative 
Experience Investigators by 360Connext
JANUARY 18, 2022
One of the traits of successful organizational culture is how that intangible but important aspect of culture – how we want all employees to see who we are and where we fit in the world – needs to be “pervasive,” according to research published in the Harvard Business Review. I tend to agree. How we gather feedback.
ProProfs Chat
JUNE 30, 2020
To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Create a positive customer-centric culture amidst the support team.
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Beyond Philosophy
DECEMBER 11, 2014
One of the most influential factors on your Customer Experience is your company culture. Most companies might understand the concept, yet still engage in activities that influence company culture in a way that hurts the Customer Experience. You have no definition of what your culture is for the organization.
Kustomer
JUNE 7, 2022
These businesses started with the right culture, philosophy, and customer-centric CRM platform. They built their business to connect with customers at scale. A great example of this is The Farmer’s Dog , a company dedicated to delivering safe and healthy pet food that totally nailed the customer-first approach.
CSM Magazine
MARCH 3, 2023
Daily rhythms, small habits that have been cultivated over days, months, and years, are key to succeeding in the world of customer service. James Clear, in his phenomenal book Atomic Habits, writes, “Success is the product of daily habits–not once-in-a-lifetime transformations.”
Service Untitled
JUNE 8, 2010
Service Untitled The blog about customer service and the customer service experience. The book emphasizes that satisfying customers is not complicated. Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress.
Beyond Philosophy
JANUARY 3, 2017
Employees’ actions, including expressing themselves face-to-face and through digital means, directly and indirectly impact much of what we understand about customer experience-based emotion and memory, leading to downstream behavior. You Also Might Like… Culture, Not Rogue Employees to Blame at Wells Fargo.
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