Call Center Pros

AUGUST 27, 2018

But the important thing here is to know that it isn’t the only key to make customers happy. There is a ton of philosophies, tools and strategies that customer service professionals can use in order to gain more customers and, even more important, gain loyal customers. 10 Best Customer Service Books.

Books 40

Books 2018 Customer Service Call Center 40

CSM Magazine

JANUARY 24, 2022

Salon customer service is one of the most important parts of running a successful business. It’s an important factor customers pay attention to when assessing your salon. It will distinguish run of the mill businesses from exceptional ones. Why is Salon Customer Service Important? Let’s get right into it.

Customer Service 52

Customer Service Loyalty Programs Books Reference 52

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? Here are my top five picks from last week.

Article 108

Article 2020 Customer Service Social Media 108

SurveySensum

DECEMBER 20, 2023

Did you know that 52% of customers are ready to pay more if they receive exceptional customer service? Customer service is the backbone of any successful business. It’s what keeps customers happy and loyal. By collecting customer feedback ! Why are customer service metrics important?

Metrics 52

Metrics 2024 Customer Service Net Promoter Score 52

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

2022 98

2022 Customer Service E Commerce E-support 98

ShepHyken

OCTOBER 25, 2016

They share stories about some exceptional customer service experiences and how to create loyal fans. Peter shares tips from his bestselling book on customer service, Zombie Loyalists: Using Great Service to Create Rabid Fans. How can I increase customer loyalty, and therefore gain loyal customers?

Exceptional Customer Service 123

Exceptional Customer Service Books Loyalty Customer Service 123

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. Jayride exemplifies this proactive approach.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Let’s make sure your customers do.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

Retently

AUGUST 15, 2018

Customer service used to be something companies offered without giving it too much thought, but it has become a central point of any business strategy nowadays. There are plenty of numerous examples of excellent customer service being provided by top companies. But what is good customer service, though?

Customer Service 106

Customer Service Social Media Exceptional Customer Service Hotels 106

ShepHyken

OCTOBER 30, 2023

” About: Paul Rutter is a seasoned professional in the cruise industry who understands the unique challenges and dynamics of living and working with customers 24/7. The Business of Staying in Business and his latest book, You Can’t Make This Ship Up: Business Strategies, Life Lessons, and True Stories from Forty Years at Sea.

Hospitality 76

Hospitality Exceptional Customer Service Hotels Travel 76

Magellan Solutions

SEPTEMBER 29, 2023

Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This is why your inbound support services are a growth pot you want to pay attention to. You might be asking why inbound support services of all other business growth factors.

Customer Satisfaction 52

Customer Satisfaction Loyalty Reference Exceptional Customer Service 52

ShepHyken

OCTOBER 30, 2023

” About: Paul Rutter is a seasoned professional in the cruise industry who understands the unique challenges and dynamics of living and working with customers 24/7. The Business of Staying in Business and his latest book, You Can’t Make This Ship Up: Business Strategies, Life Lessons, and True Stories from Forty Years at Sea.

Hospitality 68

Hospitality Exceptional Customer Service Hotels Travel 68

Alida

FEBRUARY 1, 2017

In a world abundant with choice, how can companies win the long-term loyalty of customers? The study, called Wantedness, reveals eye-opening insight on what it takes to attract and retain customers. Make your customers’ lives easier. Having great products alone doesn’t win customer loyalty.

E-support 159

E-support Competitive Advantage Touchpoint Loyalty 159

ShepHyken

JANUARY 22, 2019

They discuss Mark’s new book, which outlines how to achieve success by breaking down silos, creating a vision of success, and emphasizing behaviors over outcomes. In Shep’s Opening Monologue… He addresses the age-old assertion that “the customer is always right” and argues that “the customer is NOT always right.

Roadmap 93

Roadmap Exceptional Customer Service Books Culture 93

BirdEye

JULY 14, 2023

Leverage loyalty programs: Reward enthusiastic members of your loyalty program with points or other benefits for leaving a review. Focus on organic reviews: Prioritize building a strong reputation through exceptional customer service, high-quality products, and genuine customer engagement.

Social Media 95

Social Media Exceptional Customer Service Loyalty Programs Feedback 95

SurveySensum

JANUARY 31, 2024

A high purchase frequency indicates a customer who values the products or services offered. Recognizing and nurturing relationships with these customers can increase customer satisfaction and long-term loyalty. Identifying customers as promoters (scoring high on NPS) indicates a strong advocacy for the brand.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Feedback Exceptional Customer Service 52

SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Now that we know what the customer retention rate is, let’s have a glance at how to calculate it.

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.

Exceptional Customer Service 42

Exceptional Customer Service Books Customer Satisfaction Loyalty 42

LiveChat

AUGUST 5, 2016

Customer service stories are full of bloodcurdling events and malicious characters. All of us can recall at least one example of really bad customer service where everything went wrong, a person we were talking to was incompetent or a customer that we were dealing with, was a true monster in human skin.

Customer Service 40

Customer Service Hotels Exceptional Customer Service 2015 40

SurveySensum

JANUARY 26, 2024

Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials. Seamless Transition : Ensure that the onboarding process is easy and seamless for your customers.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

FEBRUARY 24, 2023

It is essential for automotive companies to prioritize the customer experience to stay competitive and retain loyal customers. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. It’s crucial to listen to your customers and analyze their feedback thoroughly.

Automotive 52

Automotive Customer Satisfaction Touchpoint Feedback 52

Beyond Philosophy

AUGUST 15, 2016

Evoking positive emotions is vital to creating a Customer Experience that fosters customer loyalty and retention. The truth is that when you do it well, you can make your customers react emotionally the same way they do when they feel loved. Follow Colin Shaw on Twitter and Periscope @ColinShaw_CX.

2013 112

2013 Exceptional Customer Service Consulting Customer Experience 112

LiveChat

SEPTEMBER 22, 2017

Some time ago, I read a mind-opening book about communication in relationships. You can improve customer satisfaction by delivering a great product and exceptional customer service and that’s one hell of a job! Customer satisfaction has a lot of business benefits that turn all the job into a necessity.

Customer Satisfaction 106

Customer Satisfaction Sports Social Media Entertainment 106

customer sure

DECEMBER 16, 2014

Takeaway: Steli, Founder of Close.io, explains why a relentless attitude is essential to succeed at sales & marketing and in delivering outstanding customer service. Deliver outstanding customer service. I asked Steli to explain how being relentless can benefit sales, marketing and customer service. #1

Sales 85

Sales Exceptional Customer Service Customer Service Social Media 85

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. A Design Thinking Approach to Putting the Customer First by Big Think. The 21-Day CX Challenge by Jeannie Walters.

Customer Experience 35

Customer Experience Customer Journey Mapping Customer Journey Customers 35

LiveChat

SEPTEMBER 22, 2017

Some time ago, I read a mind-opening book about communication in relationships. You can improve customer satisfaction by delivering a great product and exceptional customer service and that’s one hell of a job! Customer satisfaction has a lot of business benefits that turn all the job into a necessity.

Customer Satisfaction 28

Customer Satisfaction Sports Social Media Entertainment 28

SmartKarrot

APRIL 23, 2020

With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. Not only does this solidify consumer loyalty to a brand, but companies with above-average customer experiences regularly outperform their competitors financially.

Customer Success 10

Customer Success Customer Experience Net Promoter Score Touchpoint 10

Michel Falcon Experience

MARCH 12, 2019

Yes I wrote a book, but the book talks about all of the strategies; ones that I’ve worked and ones that haven’t worked. It’s customer service. Delivering exceptional customer service. That’s a chapter in my book, Own The Dinner Table. Provide a great experience.

Culture 12

Culture 2019 Engagement Net Promoter Score 12