CSM Magazine
JUNE 8, 2023
Excellent customer service is critical to the long-term success of any business. Companies boost their reputation and brand image and build loyalty by treating customers right. That gives companies with stellar customer service a serious competitive advantage. Some places simply do it better than others.
ShepHyken
NOVEMBER 30, 2016
Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. That’s expected. It’s satisfactory. It’s just good.
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Customer Enthusiast
FEBRUARY 22, 2018
The way you inspire employees to provide exceptional customer service is to reveal the totality of their job role and connect their daily job responsibilities to a credible, enduring organizational purpose. Cascade the lessons from Delight Your Customers throughout your department, division, or entire organization.
Customer Enthusiast
OCTOBER 9, 2014
Earlier this year, Software Advice, an online firm that reviews customer service software, published a new study , based on responses from more than 2,000 consumers, that examines the impact of a support agent’s tone and language on customer satisfaction. Watch the 90-second book trailer. Don’t settle for ordinary.
Customer Enthusiast
JANUARY 23, 2017
Last week I was interviewed for a customer service podcast. The host has authored several books on the topic and has an excellent reputation as an industry thought-leader. Employees choose daily – even minute-by-minute within their workdays – the extent to which they will offer exceptional customer service.
Customer Enthusiast
MARCH 12, 2018
During a recent Q&A session, I was asked this question: “How do you inspire employees to continue to offer excellent customer service when they are not recognized by supervisors when they do?”. Employees’ performance should be consistently managed, whether related to their technical knowledge/skills or customer service behaviors.
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
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