The 27 Best Customer Service Books
Help Scout
AUGUST 22, 2023
The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company. Read the full article
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Help Scout
AUGUST 22, 2023
The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company. Read the full article
Lumoa
MARCH 21, 2023
Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience.
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ShepHyken
JANUARY 16, 2024
When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s just our perception. Reality isn’t what we think or believe.
ShepHyken
MAY 5, 2024
Each week, I read many customer service and customer experience articles from various resources. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. What caught my eye was the first trend (of eight), which was how social media customer care is driving growth.
kommunicate
DECEMBER 27, 2022
.” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! This is where reading some best books on customer service can be your savior! The post 9 Of The Best Books On Customer Service That You Can’t Miss appeared first on Kommunicate Blog.
CSM Magazine
APRIL 24, 2024
Sabio Group , the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. With customer expectations on the rise – the latest UK Customer Satisfaction Index (UKCSI) showed 31.3%
ShepHyken
MAY 5, 2024
Each week, I read many customer service and customer experience articles from various resources. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. What caught my eye was the first trend (of eight), which was how social media customer care is driving growth.
ProProfs Chat
JUNE 30, 2020
Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.
ShepHyken
FEBRUARY 20, 2024
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. Does the Customer Come Back? It’s right out of my book I’ll Be Back: How to Get Customers To Come Back Again and Again.
TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco.
Help Scout
SEPTEMBER 27, 2021
This post is part of The Supportive, Mathew Patterson’s column for customer service professionals. After an early career as a web designer dating back to the age of Geocities , I joined the email marketing app Campaign Monitor as their first customer service professional. I encourage you to seek out your own inspirations.
ShepHyken
OCTOBER 26, 2016
Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. They do a new book every year.
SaleMove
JANUARY 14, 2022
The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess. The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained.
SaleMove
JANUARY 14, 2022
The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess. The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained.
Help Scout
APRIL 27, 2021
While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. Outside In: The Power of Putting Customers at the Center of Your Business”.
Customers That Stick
FEBRUARY 20, 2020
In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service.
Customers That Stick
FEBRUARY 6, 2020
In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! Attitude to improve your organization’s customer experience and customer service. About Little Gold Book of YES!
ShepHyken
JANUARY 10, 2024
I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I booked an international trip for a speaking engagement. If the agent really was lazy, shame on her for taking a job where she supports customers. However, she also made a mistake.
Customers That Stick
JANUARY 30, 2020
In this One Win Book Review, we take a look at Finish by Jon Acuff. Check out the video below to hear Adam’s one win that you can take away from Finish to improve your organization’s customer experience and customer service. » Related Stories Who is the Customer? About Finish.
Customer Bliss
AUGUST 8, 2019
So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation. into a multi-billion dollar brand.
ShepHyken
JULY 21, 2021
In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered. The shortest customer service speech ever …. “BE The post The Shortest Customer Service Keynote Speech Ever!
ShepHyken
JANUARY 3, 2024
I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. When you do, you’ll have a better 2024 – and so will your customers! Happy New Year! What’s 2024 going to be like? Here are my top predictions for 2024. Today, it’s expected.
Help Scout
NOVEMBER 23, 2021
Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional. Read the full article
CSM Magazine
FEBRUARY 15, 2024
Obsessing over the customer experience pays off. I have never understood why more organizations do not copy Amazon’s obsession with customer service. Tom implemented The Guarantee of Service Excellence starting April 1, 1990, at Dental Dental Plans of Massachusetts before becoming President of Northeast Delta Dental in 1996.
ShepHyken
MARCH 18, 2024
Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. A fulfilled employee is more engaged at work and with your customers.
Customers That Stick
FEBRUARY 27, 2020
In this One Win Book Review, we take a look at The 80/20 Principle by Richard Koch. Check out the video below to hear Adam’s one win that you can take away from The 80/20 Principle to improve your organization’s customer experience and customer service. About The 80/20 Principle. The unspoken.
Micah Solomon
OCTOBER 11, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Last week, I suggested quick wins that could improve your customer service and customer experience.
ShepHyken
SEPTEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. My Comment: In my newest book, I’ll Be Back , I cover the difference between a repeat customer and a loyal customer.
Customers That Stick
JULY 18, 2019
In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming in Today to improve your organization’s customer experience and customer service. About Thanks for Coming in Today.
Comm100
SEPTEMBER 22, 2016
“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience. ” – Charles W. For Support Team Leaders.
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. Airline Customer Service Improved In 2020.
Customers That Stick
MARCH 12, 2020
In this One Win Book Review, we take a look at The Meditations of Marcus Aurelius. Check out the video below to hear Adam’s one win that you can take away from The Meditations of Marcus Aurelius to improve your organization’s customer experience and customer service. About The Meditations of Marcus Aurelius.
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition. Here are my top five picks from last week. The future is happening today!)
CSM Magazine
JUNE 14, 2021
Amazon is the biggest international e-commerce platform that offers consumer electronics, digital content, computing services and more. The retail giant is also known for its quick delivery times and amazing customer service. It’s clear that Amazon is a company that takes its customers seriously. Start listing your books.
BirdEye
JULY 7, 2023
Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. Table of contents What is a chatbot for customer service?
ShepHyken
MAY 28, 2023
Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Apple’s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. Driving accelerated, sustainable growth while delighting customers is a complex puzzle.
Customers That Stick
JANUARY 16, 2020
In this One Win Book Review, we take a look at The Relationship Economy by John DiJulius. Check out the video below to hear Adam’s one win that you can take away from The Relationship Economy to improve your organization’s customer experience and customer service. About The Relationship Economy.
CSM Magazine
OCTOBER 20, 2022
Many graduates are motivated to become successful professionals who are real customer experience leaders. In this case, customer experience books come in handy. They are manuals that show students how to make business transactions easy, enjoyable, and memorable for customers. How to find time to read a book?
Customer Enthusiast
NOVEMBER 12, 2014
Covey’s perennial book, The 7 Habits of Highly Effective People was published. Over the past decade or so, when I’m asked for business book recommendations and suggest this title, I detect disappointment and a casual dismissal of the book. If it’s the latter, then that book is indeed Covey’s 7 Habits.
Call Center Pros
AUGUST 27, 2018
But the important thing here is to know that it isn’t the only key to make customers happy. There is a ton of philosophies, tools and strategies that customer service professionals can use in order to gain more customers and, even more important, gain loyal customers. 10 Best Customer Service Books.
Customers That Stick
JANUARY 9, 2020
In this One Win Book Review, we take a look at Younger Next Year by Chris Crowley and Henry S. We are starting off the year with a bit of a departure from our normal business books. Lodge, M.D. But since this is the start of a new year, we found inspiration from being healthier (both physically and in business). .
Customers That Stick
MARCH 4, 2019
In this One Win Book Review, we take a look at When Genius Failed by Roger Lowenstein. Check out the video below to hear Adam’s one win that you can take away from When Genius Failed to improve your organization’s customer experience and customer service. About When Genius Failed. Read the rest here. »
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