How to Make Your CX Strategy Part of Every Team in Your Company
Kustomer
APRIL 25, 2022
The customer experience involves not only direct interactions initiated by the customer, but also indirect interactions that take place without obvious input from the brand, such as referrals, social media and ads, that add up to a customer’s overall perception of a brand. Benefits of a CX strategy. Getting CX Buy-in, Company Wide.
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