CSM Magazine

JUNE 7, 2023

As a result, customers will see that they can rely on your brand to fulfill their needs and wants. For example, it can be beneficial to highlight customer testimonials, reviews, and case studies that showcase positive customer experiences with your brand. Focus on producing valuable content that your audience wants to see.

2023 52

2023 White Paper Social Media Document 52

Comm100

JANUARY 21, 2020

Social media vs. SEO reach. Online customers in the pre-purchase stage typically find companies in one of two ways: on social media or through a search engine. On social media, initial inquiries about a product can be made in the comments section or a direct message to your company. B2B vs. B2C conversion.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Customers That Stick

SEPTEMBER 18, 2014

A recent study by Bond Brand Loyalty found that nearly 70 percent of those surveyed said they’d change where they shop because of the presence of a quality loyalty program, indicating that Millennials are highly responsive to retailer loyalty programs. A white paper compiled by PunchTab indicates that many Millennials shop online daily.).

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. White papers. A branded, customized Help Center. Blog posts. User guides.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Oracle

MARCH 22, 2021

Clever B2C marketers can convert individuals from discovery to purchase in a matter of minutes, thanks to the magic of expertly crafted deals, on-point brand messaging, and culturally ingrained consumerism. B2B marketers connect through education and logic; B2C marketers connect via emotion and simplicity.

B2C 85

B2C B2B Marketing White Paper 85

Hallmark Business Connections

AUGUST 11, 2021

What has made the brand so successful (PetSmart acquired it for $3.35 What has made the brand so successful (PetSmart acquired it for $3.35 This thoughtful direct mail content also goes digital, as delighted pet owners are moved to share their experiences across social media channels.

Marketing 74

Marketing Magazine White Paper Social Media 74

SurveySparrow

APRIL 11, 2021

Brands will understand what each buyer is looking for at different points in the sales cycle. Create brand ambassadors: When you nurture your leads, you are more likely to turn them into brand ambassadors once they realize as a customer that you are all that you promised to be. Have they filled any opt-in forms? Signup for Free.

Social Media 98

Social Media Metrics Webinar Demo 98

Beyond Philosophy

DECEMBER 5, 2017

In content we’ve produced (webinars, white papers, posts, and a new book on the subject) the concept and value of employee ambassadorship, functioning within more humanistic and proactive organizations, has been fully laid out. That brand promise has to be delivered by customers every time they interact with the company.

Engagement 68

Engagement White Paper Definition Consulting 68

Beyond Philosophy

SEPTEMBER 6, 2016

One of my white papers, “Linking Employee Behavior to Customer Advocacy”m points to studies showing that customers who complain to an organization and have their complaints resolved satisfactorily tell an average of five other people about the good treatment they received. How to Optimize Social Media Customer Service for Millennials.

White Paper 74

White Paper Multi-Channel Consulting Customers 74

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service 49

Customer Service White Paper Social Media Customer Satisfaction 49

Comm100

OCTOBER 8, 2016

Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Facebook, Twitter, and LinkedIn combined have close to 2 billion monthly active users —for this reason, your company would do well to have a solid social media presence.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Customers like that they can privately engage with a brand, express their concerns and get immediate solutions.

2020 90

2020 E-support 2018 Hospitality 90

Qualtrics

MARCH 2, 2021

“First and foremost, invest in building an emotional relationship with your customers, not just a functional relationship, but really forming that bond to build brand love and product love, because that, ultimately, is what leads to customer retention and happiness.” We don't just write white papers. We just don't just talk.

Customer Service 29

Customer Service Social Media White Paper 2021 29

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. Do they spread your brand message? Let Your Content Do All the Talking.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

Hero Digital

OCTOBER 5, 2019

Direct interviews can provide powerful insights into customer experiences with your brand and products. With online tools like SurveyMonkey and SurveyGizmo, it’s easier to conduct large-scale customer surveys on everything from brand perception to customer sentiment. And there are a few ways to talk to your customers directly.

B2B 40

B2B Touchpoint White Paper Multi-Channel 40

SuiteCX

APRIL 19, 2016

Buyers are digitally connected. They are socially connected. Are you participating in the social media sites that your buyers visit? The purpose of this process is to build the buyer’s trust through connecting on a personal level and answering his questions. What is most important to the buyer?

Sales 40

Sales White Paper Reference Social Media 40

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 61

Social Media Customer Service White Paper Airlines 61

SurveySparrow

MARCH 26, 2021

Here’s what they did: Their GTM strategy was simple- increase subscription revenue, increase brand awareness and boost the subscription rate. . They used push notifications, newsletters, social media posts, and retargeted display ads to reach potential users. . Why do you need a go-to marketing strategy?

Marketing 52

Marketing White Paper Advertising Airlines 52

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Therefore, on January 13 we will completely unite under the Calabrio brand. One company, one brand, one website.

Brands 88

Brands White Paper Social Media Webinar 88

Comm100

DECEMBER 8, 2017

But it’s not just business — saying thanks is an important part of any social exchange. We thank each other for holding the elevator, for commenting on our photos on social media, and for giving us gifts. Connect with them as an individual, not as a company (companies are, after all, made up of people). A thank you card.

Social Media 52

Social Media Return on Investment White Paper Customers 52

Beyond Philosophy

SEPTEMBER 13, 2016

Much of the evidence of tactical and strategic success of informal communication programs has been because companies were passionate about stakeholders in the first place, and made them feel like emotionally connected members of the family. Most social communities are minimally monitored or controlled.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base.

2022 89

2022 Customer Experience Omnichannel White Paper 89

Comm100

FEBRUARY 25, 2020

When customer touchpoints across different channels are not in sync, customers can get inconsistent information – particularly over email, live chat, and social media. If one agent is responding to support tickets and another is responding to social messages, do they know they just got the same query from the same person?

White Paper 64

White Paper Social Media Omnichannel B2B 64

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Introduction. Should it be customer service?

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Comm100

FEBRUARY 25, 2020

When customer touchpoints across different channels are not in sync, customers can get inconsistent information – particularly over email, live chat, and social media. If one agent is responding to support tickets and another is responding to social messages, do they know they just got the same query from the same person?

White Paper 52

White Paper Social Media Omnichannel B2B 52

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Therefore, on January 13 we will completely unite under the Calabrio brand. One company, one brand, one website.

White Paper 76

White Paper Social Media Webinar 2020 76

SurveySparrow

MAY 29, 2020

According to Neilsen , your brand voice can have a huge impact on your customer’s trus t. Customers will surely spend money on a brand that they think is reliable. It takes time to identify the kind of brand voice that you want for your business. What is a brand voice? How to Establish Brand Voice? White paper.

Brands 52

Brands Social Media White Paper Reference 52

Comm100

APRIL 6, 2020

There aren’t many concepts that in the space of ten years have transformed from an unknown theory to an essential strategy that almost no brand can succeed without. Comm100’s customer engagement platform helps businesses provide digital omnichannel support and service to their customers via live chat, email, SMS, or social media.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Oracle

MARCH 10, 2021

When it comes to B2B marketing on social media, brands currently rely heavily on LinkedIn. It’s the top organic and paid social platform for B2B marketers. Marketing on Instagram creates advantages for B2B brands, too. The advantage of marketing on Instagram for B2B brands.

B2B 111

B2B Marketing White Paper Social Media 111

Totango

SEPTEMBER 22, 2022

First, we’ll define SaaS tools and explain how they connect with your customer lifecycle. This can be anything from downloading a white paper to signing up for a trial. Key Features : Hubspot’s platform includes tools for managing all major marketing channels, including blogging, SEO, ads, social media, videos, and live chat.

White Paper 71

White Paper Advertising Sales Social Media 71

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 144

Financial White Paper Books Airlines 144

Comm100

FEBRUARY 7, 2018

Additional Considerations for Social Media Software. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the live chat provider connect management with agent metrics to optimize workflow and agent efficiency?

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

Calabrio

APRIL 25, 2017

As brands follow their customers’ lead and embrace new channels, the contact center data landscape is only getting more complex. They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Contact center reporting technology of the future.

Contact Center 56

Contact Center White Paper Social Media Roadmap 56

CSM Magazine

OCTOBER 16, 2020

Clients want high-value propositions, multi-channel connections, and excellent customer service. For this reason, experts propose a mix of: Email marketing; Social media channels; Branded apps, etc. Others use social media. Create a knowledge base (blog articles, webinars, white papers, infographics, etc.)

Customer Retention 52

Customer Retention White Paper Multi-Channel Social Media 52

Calabrio

APRIL 25, 2017

As brands follow their customers’ lead and embrace new channels, the contact center data landscape is only getting more complex. They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Contact center reporting technology of the future.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Calabrio

APRIL 25, 2017

As brands follow their customers’ lead and embrace new channels, the contact center data landscape is only getting more complex. They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Contact center reporting technology of the future.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Comm100

NOVEMBER 15, 2017

You will have to try calling, chatting, emailing, or even reaching out to social media again in the hopes of connecting with someone who knows what they are talking about. Social media: whether your issue has been resolved in a single message. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

White Paper 44

White Paper Reference Social Media Download 44