Top 5 Customer Service & CX Articles for Week of May 13, 2024
ShepHyken
MAY 13, 2024
Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Something has to change, and the author has given companies and brands some ideas to think about. When he talks or writes, I listen. Ease of use.
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