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This is Digital, Episode 20: Can the Nation's Largest Utility Company Match Amazon's User Experience?

West Monroe

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Can the Nation's Largest Utility Company Match Amazon's User Experience?" About the episode Despite operating in a highly regulated industry, energy and utility companies face the same customer expectations as tech giants Google and Amazon. on Spreaker.

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Strategies Every Student Should Know to Drive Productivity

SurveySensum

Adopting a productive mindset is essentially choosing to prioritize your mental health and academic energy. Whether it’s creating a daily schedule, prioritizing tasks effectively, or utilizing organizational tools, these methods are tailored to foster an environment where productivity thrives.

Roadmap 52
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4 Gold CX Metrics for CX Leaders

ClearAction

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Otherwise, you’ll waste a lot of opportunities and energy — and risk your job.

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Q&A with Interactions CTO, Anoop Tripathi

Interactions

Anoop has more than 25 years of experience in engineering and product, and a successful track record of delivering high stakes cloud transformations, disrupting existing players, and delivering in highly resource and budget-constrained environments. The culture at Interactions is also contagious.

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Inside Customer Success: Densify

Amity

I started my career at SAP as product support, and then went on to be a consultant. My career always been in the post sales world, so it is a natural evolution of career development. When my team comes in and they have high energy and excited to start the work. Culture always depends on the leadership & the manager.

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Top Customer Success Leaders to follow in 2022

CustomerSuccessBox

Jeff Breunsbach is the co-founder of Gain Grow Retain , a community for Customer Success leaders to share their work, collaborate, and grow their careers, He is also the Director of CX at Higher Logic , and is a former Managing Partner at Customer Imperative. Rick started his career as a system engineer before moving into business ownership.

2022 52
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10 Ways to Excel in the Evolving Role of the CFO

Circular Edge

All our panelists credited mentors and professional groups for helping them succeed as CFOs and advise those earlier in their careers to start identifying people in their networks with a diverse range of backgrounds who can serve as sounding boards. Be a strategic resource across the entire organization. The Bottom Line.

2014 52