ShepHyken

SEPTEMBER 29, 2022

We have helped the client create a customer experience vision and define five behaviors everyone must exhibit to bring the vision to life. Communication is one reason that their vision is coming to life. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 127

Customer Service Training Customer Service Feedback Communication 127

ShepHyken

NOVEMBER 2, 2022

If every time you contact the customer, be it in person, over the phone, by email, texting, or any other form of communication, and all you do is sell, sell, sell, the customer will tune you out. If you are showing interest in customers outside of their wallets, you’re nurturing relationships. Follow on Twitter: @Hyken.

Customer Service Training 130

Customer Service Training Customer Retention Customers Sales 130

ShepHyken

JANUARY 11, 2023

Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Do we invest in technology and processes that make it easy for employees? .

Employee Experience 130

Employee Experience Customer Experience Call Center Customer Service Training 130

ShepHyken

JUNE 29, 2022

Define your version of what would make you a great doctor , communicate it to your people, train them to deliver on it, and watch your customers’ reactions. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. They will reward you by saying, “I’ll be back!” .

Reference 130

Reference Customer Service Training Definition Retail 130

ShepHyken

MAY 18, 2022

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken .

Workshop 121

Workshop Customer Service Training Customer Service Presentation 121

ShepHyken

NOVEMBER 25, 2020

Excellent Training: As good as the people are, without the right training, they are not able to fulfill their potential role in providing amazing customer service. Good Communication: I’ve always said that communication is the cornerstone of creating a Moment of Magic® (a positive customer experience).

Customer Service 147

Customer Service Leadership Customer Service Training 2020 147

ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Amazon’s frequent email communications give you confidence that the order has gone through, is out for delivery with tracking information available, and that it has arrived.

Reference 65

Reference B2C Workshop Customer Service Training 65

ShepHyken

APRIL 27, 2022

If my speaker is supposed to be a strong communicator but can’t send a letter without typos and grammatical errors, what am I supposed to do?” . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. I thanked him for bringing this to my attention.

Books 68

Books Customer Service Training Demo Customer Focused 68

ShepHyken

JANUARY 12, 2022

This was about different ways customers could communicate with you. The problem is that while multi-channel gives you options to choose your favorite method of communication if you switch from one channel to the next, you typically have to start the conversation over. . First, let’s talk about the basic definition.

Omnichannel 81

Omnichannel Multi-Channel Definition Social Media 81

ShepHyken

JANUARY 26, 2022

You must analyze it, use it, make changes with it, and once you have done that, you should communicate with your customers that because of them, change is happening. You must let your customers know you are listening to them! .

Rewards Programs 124

Rewards Programs Airlines Hotels Feedback 124

ShepHyken

JUNE 6, 2022

It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And it all starts with the first contact when the customer visits the website. And often, repeat business leads to customer loyalty. Follow on Twitter: @Hyken.

Article 68

Article 2022 Customer Service Loyalty Programs 68

ShepHyken

JUNE 28, 2021

And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. Here you will find more experts to learn from.

2021 145

2021 Article Customer Service Government 145

ShepHyken

MAY 17, 2021

(B&T) Building a connection with existing customers is just as integral to any marketing strategy as winning new ones, but how do we turn customers into spokespeople for our brands? My Comment: For our readers who are focused on online customers, this is a great article for you. Follow on Twitter: @Hyken.

2021 81

2021 Article Customer Service Customer Retention 81

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What to Look for In Customer Service Training Programs. An End-to-End Customer Service Strategy.

Customer Service 65

Customer Service Banking Customer Service Training Culture 65

ShepHyken

JUNE 26, 2019

But there’s one mode of communication and customer support that hasn’t been talked about much. My prediction is that it will not only become popular, but a recognized standard that customers will come to expect. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Relationship Management 134

Customer Relationship Management Customer Service Training Customers Definition 134

ShepHyken

FEBRUARY 27, 2017

The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. My Comment: It doesn’t matter what type of business you have, there are plenty of lessons you can learn from the top customer focused retailers. 10 Quotes To Inspire Better Customer Service by Sharpen.

2017 75

2017 Article Customer Service Retail 75

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

2019 88

2019 Article Net Promoter Score Customer Service 88

ShepHyken

MAY 9, 2022

(Newsweek) After a customer has paid for and received a product or service, it’s natural for them to disengage if a business isn’t working to actively hold their attention. My Comment: I typically focus on giving customers an experience that gets them to come back, some still leave. Follow on Twitter: @Hyken.

Article 68

Article 2022 Customer Service E Commerce 68

ShepHyken

MAY 18, 2020

Jeremy Watkin, well-known in the customer support world makes a case for why we should stop email support. While I don’t believe a company should eliminate this popular communication channel, Watkin highlights its deficiencies that should make you think about its relevance. Follow on Twitter: @Hyken.

Article 94

Article 2020 Customer Service Customer Retention 94

ShepHyken

DECEMBER 12, 2016

My Comment: Many people/companies still question the ROI of a social media strategy. This is how customers communicate with many of the businesses the choose to do business with. This short article will give those who haven’t embraced this form of communication a few reasons to do so. Follow on Twitter: @Hyken.

2016 105

2016 Article Social Media Customer Service 105

ShepHyken

MAY 15, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

2012 116

2012 2019 Customer Service Training Information 116

ShepHyken

MARCH 5, 2018

(Colloquy) For loyalty marketers searching for a way to stay ahead of the competition and keep shoppers happy, the Six Cs of Loyalty are a great way to streamline how you’re thinking about each communication, offer or benefit. My Comment: Want to know some sure-fire ways to create a successful customer loyalty program?

Article 81

Article 2018 Customer Service Loyalty Programs 81

ShepHyken

AUGUST 1, 2016

(Mark Shaw) A small change on Twitter – A Massive Twitter Customer care Implication. My Comment: As social media, and specifically Twitter, emerge as major channels for communication between the customer and the support center, it’s important to get the latest information. For information contact or www.hyken.com.

2016 83

2016 Article Social Media Customer Service 83

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Jeff helps clients develop customer-focused cultures.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Jeff helps clients develop customer-focused cultures.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

JULY 9, 2018

The Role of AI in Customer Experience [Infographic] by CallMiner. CallMiner) It seems like everyone is talking about artificial intelligence (AI) and how it is affecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing the customer experience! Follow on Twitter: @Hyken.

Article 84

Article 2018 Poor Customer Service Customer Service 84

ShepHyken

DECEMBER 17, 2018

Why Customer Experience Has Never Been More Vital by Samantha Paxson. Forbes) No matter what services your company provides or what communication platforms you use, customer experience (CX) needs to be at the core of everything you do. Unhappy employees have a negative impact on customers, and the opposite is true.

2018 80

2018 Article Customer Service 2019 80

ShepHyken

DECEMBER 4, 2017

.” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . Forbes) The marketing landscape has seen a tremendous shift in the last five years, largely due to data aggregation, and 2018 will be no different as communicators continue to gain a greater and increasingly granular understanding of customers.

2017 0

2017 Article Customer Service Government 0