The State of Customer Service Today: Addressing Consumer Frustration and Dissatisfaction
Interactions
JUNE 15, 2023
The recently published “CX and the Consumer: Pitfalls and Possibilities” report from Interactions, based on a survey of 1,000 U.S. consumers conducted in March 2023, reveals a disturbing trend: most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction.
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