Forrester's Customer Insights

APRIL 9, 2015

It seems almost every day we learn about a new deal or a new service that will continue to fragment the way consumers watch the content they love. Walter Levitt is CMO at Comedy Central, and will join us on stage on Tuesday to discuss the evolution of the ''multi-channel, multi-platform brand.'' CBS All Access.

Multi-Channel 36

Multi-Channel Entertainment Customer Insights Brands 36

BirdEye

NOVEMBER 28, 2023

These high-risk, public-facing sectors often share traits like: Direct consumer impacts: When things go wrong in these sectors, it’s not just a minor setback. High consumer expectations: In these industries, customers don’t just hope for good service; they expect top-notch quality, solid reliability, and trust you can bank on.

Management 57

Management E Commerce Healthcare Hospitality 57

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. It’s a new type of entertainment. Sports fans are going to continue to look to athletes for entertainment, on and off “the field,” in new ways.

Sports 52

Sports 2020 Entertainment Events 52

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

2020 52

2020 Brands Hospitality Entertainment 52

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Loyalty programs continue to grow, but they are also tending to become more closely integrated with brand-building and multi-channel customer experience optimization. Data collected from the programs can offer competitive opportunities.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

SurveySensum

MAY 20, 2020

In times of such crisis, where consumers are still adapting to new lifestyles, marketers must proactively reach out to them and respond to the needs. They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation?

Magazine 52

Magazine Loyalty Innovation 2020 52

Storyminers

MAY 16, 2016

our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Additionally it is useful to track mobile user engagement to gain insights using traffic analysis tools, like Google Analytics.

Retail 45

Retail 2016 Multi-Channel Travel 45

SmartKarrot

AUGUST 13, 2020

When you genuinely connect with your clients, you can create multi-dimensional brand loyalty. An Edelman report suggests that about one-third (33%) of American consumers trust brands because they are struggling financially. There are loads of reasons why consumer trust is important. Provide multiple feedback channels.

Multi-Channel 10

Multi-Channel Customer Retention Loyalty Entertainment 10

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He has extensive experience in designing, managing, and delivering insight-driven projects for clients around the world.

2020 132

2020 Customer Experience Magazine Consulting 132

ProProfs Chat

JUNE 11, 2020

You have created a presence for your business on multiple channels, and have also invested in creating valuable content across all the channels. All you need is an Omni-channel experience. And the only way you can satisfy them is by implementing the Omni-Channel experience. What is an Omni-Channel Experience.

Multi-Channel 76

Multi-Channel Omnichannel Entertainment Brands 76

Martin Hill-Wilson

JUNE 8, 2015

Becoming a multi-channel contact centre is not just a matter of bulking up on new channels. I’m going to cover three main topics: Multi-channel customer experience. Multi-channel is dead centre within a massive change impacting every aspect of how we do business. So please join in when inspired!

Multi-Channel 67

Multi-Channel 2015 Insurance 2003 67

Pointillist

FEBRUARY 19, 2018

Data insights are one of the primary tools for CX enhancement. Salespeople, call center agents and employees in other customer-facing roles cannot be expected to understand a customer’s entire history and derive their own insights from it in real time. Real-time Insights Delivery. Real-time Insights Delivery.

Customer Experience 111

Customer Experience Touchpoint Customer Journey Multi-Channel 111

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s commitment to fostering innovation is nothing new. NICE Systems.

2015 97

2015 Multi-Channel 2014 CEM 97

BirdEye

OCTOBER 27, 2023

Customer acquisition metrics 7 popular customer acquisition channels for businesses Case study: Customer acquisition strategy example of Complete Care FAQs about customer acquisition Boost customer acquisition rates with Birdeye What is customer acquisition? Create entertaining videos to reach these audiences.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

Bizagi

JANUARY 20, 2020

Big data is enabling businesses to serve customers, employees and stakeholders based on preferences and insights, rather than spamming them with content and services they are not interested in. Progressive brands seek to connect with consumers on a personal and even emotional level.

Multi-Channel 52

Multi-Channel Touchpoint Entertainment Connections 52

Avaya

AUGUST 21, 2017

The sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. Sports fans are focused and engaged, with instant mobile access to info and entertainment. It’s no secret that venues have struggled in recent years to fill seats.

Sports 50

Sports Entertainment Social Media Events 50

Survicate

MARCH 20, 2019

It gave our customers a platform to share their views without having to face the employee that helped them” “The responses were extremely insightful” he continues. Apart from that, we still actively run multi-channel conversations with our customers (email tickets, chats, Trustpilot, Twitter, Facebook).

Customer Centricity 85

Customer Centricity Social Media Insurance NPS 85

Qualtrics

DECEMBER 3, 2019

Online shopping will of course still be critical – and billions of dollars will be spent through digital channels. A handful of consumers (8%) will capitalize on the Black Friday / Cyber Monday deals to do their Christmas shopping, with the majority following in late November and early December (24%).

Retail 26

Retail E Commerce Multi-Channel Loyalty Programs 26

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. And it is best to do that from the get go, rather than as an afterthought. Mark Harrington. ClutchSuccess.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” And so he shot himself with a multiple multi-camera setup in his basement with like proper lighting.

Events 26

Events Travel Innovation Brands 26

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Of course, brands need to be careful to not use shared insight in a way that spooks the customer. T he best grocery programs worldwide.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52

BirdEye

APRIL 26, 2024

Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. BirdAI is designed to simplify content creation, enabling multi-location businesses to maintain a consistent and engaging online presence.

2024 57

2024 Social Media Multi-Channel E-support 57

C Space

MAY 22, 2020

The 24-hours of live content included head-to-head debates on critical and timely topics; keynotes from learning pioneers and industry luminaries; and actionable insights to build a culture of learning. For an incredible 24 hours, we welcomed more than 14,000 fully engaged attendees who consumed 1.4 million minutes of content.

2020 52

2020 Brands E Commerce Travel 52