Contact Center Customer Expectations Customer Service Strategies Insights 
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. But what’s the real value of a loyal customer?
Advantage Communications
DECEMBER 31, 2019
A world-class customer experience (CX) is essential for any business, no matter what industry your organization is in.That’s because your customers now expect more from your customer service team than they have ever done before.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
VDS
MAY 21, 2024
Imagine a world where customer service is both incredibly efficient and deeply empathetic—this is the promise of combining AI technology with human agents. To meet today’s high customer expectations, businesses are increasingly turning to a blend of AI technology and human interaction.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. Customers want empathy.
Lumoa
FEBRUARY 7, 2023
This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. In This Article: What is the Voice of the Customer (VoC)? Why you should care about the Voice of the Customer? Customize your brand to better align with your customers’ needs.
Think Customers
JULY 2, 2019
While there have been some significant technological advances, attendees agreed that far more work remains to better serve customers. Business leaders and industry experts shared insights and identified opportunities to evolve even further. The post Contact Center Leaders: Look Back to Look Forward appeared first on 1to1 Media.
CSM Magazine
AUGUST 22, 2019
With a new emphasis on the importance of customer data, support leaders hold some of the companies most valuable insights. In order to feed that back into the organization, their responsibilities and internal footprint are changing and, simultaneously with customer expectations, they must evolve. VP, Returns, Walmart.
Expert insights. Personalized for you.
78 
Let's personalize your content