Kustomer

MARCH 23, 2022

They can range from social media influencers who represent your company for sponsorship to your everyday consumer who’s simply evangelical about a brand they love. In this article, we’ll be discussing mostly the second type of brand ambassador — the valued customer who freely recommends you to friends and family.

Brands 98

Brands Social Media Reference Loyalty 98

ShepHyken

JUNE 28, 2022

How to Use Customer Feedback to Improve Performance. He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience. Top Takeaways: There is a slow death of customer service.

Social Media 65

Social Media Entertainment Feedback Sports 65

BirdEye

SEPTEMBER 29, 2023

By developing specific buyer personas, such as marketing personas, you stand to gain a deeper understanding of your customers. It helps you explore behavior, motivations, pain points, social media usage, and other preferences. Talking to your customers helps you discover their pain points, motivations, and needs.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?

Social Media 98

Social Media Entertainment Brands Events 98

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Happy or Not

FEBRUARY 26, 2024

For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment. Infuse your space with unique decor that ignites curiosity and becomes the backdrop for countless social media shares. How to build brand loyalty for potential customers?

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

SurveySensum

JULY 4, 2023

Basically why and how customers are interacting with your brand. Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Align your customer satisfaction goals with your business objectives. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

Basically why and how customers are interacting with your brand. Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Align your customer satisfaction goals with your business objectives. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySparrow

SEPTEMBER 5, 2023

Positive Experiences Lead to Loyalty When you step into a dealership and the staff treats you like a valued guest, it’s not just a pleasant interaction – it’s a glimpse into the power of automotive customer experience. Brands that prioritize creating positive interactions at every touchpoint cultivate a loyal customer base.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

GetFeedback

SEPTEMBER 14, 2018

Yet most companies have failed to realize this and pay dearly in terms of wasted investments and lost customers.”. From this study, we can conclude: Entertaining customers doesn’t build loyalty when it comes to handling customer service issues; reducing customer effort , or the work required of them to resolve their issue, does.

Loyalty 170

Loyalty Effort Score Net Promoter Score Touchpoint 170

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. The ability to provide exceptional customer experience sets apart successful businesses in this industry. It encompasses all touchpoints, interactions, and customer perceptions of a business.

Entertainment 52

Entertainment Customer Experience Social Media User Experience 52

BirdEye

NOVEMBER 30, 2022

Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. Pick the best social media platforms for your goals 4. with your goals 2.

Social Media 52

Social Media B2C B2B Measurement 52

BirdEye

JULY 10, 2023

The end goal is to widen their respective customer bases by increasing awareness. Expanded reach: Collaborative efforts like influencer partnerships allow brands to tap into each other’s customer base or target audience. to grow your social media presence) and at least some overlap in the target audience.

Brands 52

Brands Fashion Social Media Retail 52

SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. So why not strengthen customer relationships with personalization? Here’s how you can do it?

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. When people call support centers, it’s because they need certain information.

Entertainment 45

Entertainment Customer Service Social Media Healthcare 45

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Demo 52

Amity

OCTOBER 26, 2017

Customer Success Metrics: Customer Health Score. Your customer health score reflects the key attributes of a successful customer. Score high, and you likely have a highly engaged and happy customer base. Customer health score tops our list because it brings relationships into metrics.

Metrics 132

Metrics Net Promoter Score Customer Success NPS 132

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. We’ll also give you some best posting practices to keep your brand’s engagement rates high on any social media platform.

Social Media 52

Social Media Engagement Events B2C 52

Horizon CX

DECEMBER 1, 2023

Strategic Milestone: Apple’s success in customer experience contributes to its strategic milestone of brand loyalty. Zara’s unique business model, which emphasizes rapid production and distribution, allows the company to stay ahead of fashion trends and meet the ever-changing preferences of its customer base.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

BirdEye

APRIL 19, 2023

Social media management Many companies need help when it comes to social media, especially with the number of platforms available. But, you don’t need to be a TikTok star or Instagram influencer to be able to navigate the business side of social media. This can help build customer loyalty.

2023 97

2023 Social Media Consulting Events 97

SurveySparrow

OCTOBER 6, 2022

Brands divide its customers based on psychographic segmentation. When you decide to buy a product based on certain attributes or when you pick your college majors, even the friends you choose, all of these are examples of psychographic segmentation. The campaign can show customers having a beer while watching sports matches.

Definition 52

Definition Sports Fashion Social Media 52

LiveChat

JUNE 8, 2015

Pizza Hut , to get to know their customers better, carried them through the registration process to define customers’ personal communication, pizza preferences, and delivery instructions. Its goal was to entertain the viewers and provoke a conversation. Nurture customers through a caring relationship.

Social Media 78

Social Media Entertainment Lifetime Customer Communication 78

LiveChat

DECEMBER 9, 2016

Pizza Hut , to get to know their customers better, carried them through the registration process to define customers’ personal communication, pizza preferences, and delivery instructions. Its goal was to entertain the viewers and provoke a conversation. Nurture customers through a caring relationship.

Customer Engagement 57

Customer Engagement Engagement Social Media Net Promoter Score 57

Currency Alliance

OCTOBER 12, 2021

If you succeed at this, you will also harness recurring benefits in the form of insightful customer data, which will allow you to market to the mid-long tail more effectively and affordably, and maximize the lifetime value of every customer. The graphic below indicates the categories of spending for many customers.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Optimove

APRIL 8, 2020

They offer various types of current campaigns: 1) Informative – the impact of coronavirus on media consumption and what they’re doing to help. It’s the perfect example of a brand reaching out to their customer base to promote positive social media engagement amid the coronavirus pandemic.

Sports 52

Sports Travel Fashion Events 52

BirdEye

AUGUST 28, 2023

That means training all of your customer-facing staff. Your staff, such as a Barista, waiter, restaurant manager, or others, are talking to all your customers. So, customers are more likely to entertain a review request from them than from an email or SMS. That can follow after the discussion.

Feedback 52

Feedback Demo Entertainment Customers 52

ClientSuccess

JUNE 19, 2019

As drab and lifeless as this concept has known to become, it can be an extremely entertaining and interactive feature on your platform if used correctly, like shown in the example above. The result: 20% of its core customer base constitutes of loyal customers who spend the most. ’ How will this help?

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

LiveChat

JULY 12, 2017

Thankfully, there are several tools that can help you increase customer acquisition rates by helping you understand your market as well as providing you with the ability to create entertaining and engaging content that will attract new customers. Coming up with useful, educational, and entertaining content is never easy.

E-support 45

E-support Social Media Entertainment Advertising 45

Amity

JUNE 7, 2016

Mass Relevance develops and offers cloud-based software for media and entertainment sectors. We empower creators, media companies and brands to build larger, engaged audiences. Constant Contact provides email, social media and event marketing tools to help small businesses grow their customer base.

Customer Success 51

Customer Success Entertainment Social Media Customers 51

CX Journey

DECEMBER 10, 2015

When it comes down to it, how well do you truly understand your customer base? Understanding what makes your customer tick can help you hone in on buying behavior and plan everything from ad copy to new product lines. Personas are meant to be fictionalized representations of buyers, based on actual existing data.

Customer Journey Mapping 45

Customer Journey Mapping 2012 Entertainment Social Media 45

CXApp

JANUARY 16, 2018

In short, a business news channel is yet another form of marketing - similar to social media, snail mail, email, and more - that will help provide and support business growth. More specifically, a mobile news solution will keep your entire audience engaged and informed, from your employees to your customer base.

Social Media 40

Social Media Blog Entertainment Engagement 40

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Social media algorithms are complex, with various factors influencing engagement across platforms. Everyone is on Twitter (currently X), making it crucial to step up your Twitter game.

Social Media 57

Social Media Automotive Healthcare Hospitality 57

CustomerSuccessBox

FEBRUARY 28, 2022

Hubspot is a software company offering solutions for customer service, sales, and marketing with tools such as live chat, social media marketing, CRM, web analytics, lead generation, and more. Customer base growing on and on. Even at $1B, the customer base is growing. They are slower in going global.

E Commerce 52

E Commerce E-support Customer Retention Sales 52

SmartKarrot

JULY 12, 2023

Organic growth refers to natural and sustainable growth in a business’s customer base and digital presence without paying heavily for advertisements. Organic growth is a long-term strategy that builds a strong and sustainable customer base slowly but surely. Let’s get started!

Social Media 10

Social Media Advertising Connections Entertainment 10

SmartKarrot

MAY 31, 2021

If the customer success managers can deploying video marketing in the right manner, there is so much that you can do rather than just educating your customers about new promotions or products. As much as half of the customer base, 54% of them like to see more videos from their favorite brands. To reduce churn rate.

Customer Success 10

Customer Success Social Media Demo Entertainment 10

BirdEye

OCTOBER 27, 2023

Looking for a quick answer to what those 10 customer acquisition strategies are? Get active on social media marketing 5. Aim for more customer reviews 7. Did you know you can reduce customer acquisition costs (CAC) with business text messaging? Why is customer acquisition important? Enhance local SEO 2.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57