How To Cause Customer-Centricity By Shaping The Work Context (Part 2 of 3)
Maz Iqbal
SEPTEMBER 18, 2014
So I ask you what needs to happen for InterLodge to generate its desired outcomes: higher occupancy rates, higher price points per room, higher levels of customer satisfaction, and ultimately a higher share price? And they stopped the soft skills “guest engagement” training program. What Is The Core Challenge Here?
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