XI Café Podcast, Episode 5: How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction?
InMoment XI
MARCH 7, 2023
Marina is a people-focused, data-informed professional with a passion for customer-centric marketing. Remember that context is important, so do what you can to be data and insight INFORMED, not merely data driven. In practice, NZAA identified that the “onboarding” member journey was important to track.
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