SurveySensum
MARCH 14, 2024
After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. ” 2. If so, why?
Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate. What would make your life easier?
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Kustomer
SEPTEMBER 16, 2019
Increasingly, even when the customer journey finishes in a physical store, their journey often starts online. The digital age has forever changed the retail industry and ultimately, customers’ expectations of it. A flexible, adaptable platform that keeps pace with customer needs. and Gilly Hicks by Hollister.
C Space
DECEMBER 17, 2020
Going deeper to explore customers’ changing lives, we discovered a world of internal conflict. Going deeper to explore customers’ changing lives, we discovered a surprising new version of success. Customers put up with all kinds of inefficiencies, injustices and inconsistencies because they didn’t expect more.
Talkdesk
APRIL 23, 2020
Our expectations as customers have been growing and are now higher than ever. From year to year, we expect that the services at our disposal, both digital and traditional, will surpass and go further. Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count.
CSM Magazine
NOVEMBER 23, 2020
Try to identify your customers’ expectations. Just one satisfaction check isn’t enough, though – you need to repeat the whole process on a regular basis, to see if new strategies actually work and keep up with your customers’ changing expectations. If the answer is “yes”, let it happen. Ask, Analyze and Apply.
Integrity Solutions
APRIL 13, 2022
This kind of mindset shift will enable everyone within the company to comfortably and confidently adopt a role in selling—and bridging that gap between the two will have a huge, positive impact on the customer experience. Changing Mindsets About Sales. Who, specifically, are my customers? What are their expectations?
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