Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Academy | Early Access Launch: You asked, and we listened. A distributed business model helps AAA serve its customers wherever.

2024 52

2024 Social Media Roadmap Webinar 52

COPC

MAY 31, 2022

The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. Access to this type of research data will only enhance it.”

Customer Experience 102

Customer Experience Contact Center Consulting Metrics 102

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

West Monroe

JUNE 28, 2022

West Monroe recently hosted a webinar with some of the top customer experience leaders in the software industry—Salesforce, Anthology, Palo Alto, Celonis, and Momentive joined us—to discuss how their companies leverage digital innovation to deliver customer experience at scale. Featured Content.

Webinar 52

Webinar Innovation E Commerce Customer Experience 52

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

2020 143

2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

2020 143

2020 Events Customer Journey Brands 143

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

Lithium

JUNE 6, 2023

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Webinars & Events Some event areas are limited to Khoros customers only. Here’s the Atlas content you do not want to miss!

2023 52

2023 Webinar Events Metrics 52

Playvox

MARCH 1, 2022

It’s challenging to pull agents off phone and digital queues for training. But by shortchanging training, contact centers are doing agents and customers a disservice. But by shortchanging training, contact centers are doing agents and customers a disservice. Plus, it provides equal access to development opportunities.

Contact Center 83

Contact Center Call Center Webinar ROI 83

Uniphore

JUNE 10, 2021

We gathered these insights from 12 months of webinars and roundtable discussions with our customers. Getting the employee experience right is essential to developing and retaining top talent. Basing automation tech “success” on the employee experience. Partner Call Center Agents With Digital Assistants.

Call Center 98

Call Center Contact Center Webinar 2021 98

Beyond Philosophy

JUNE 27, 2019

Or maybe you got an uneasy feeling when the site wanted to access your Facebook account. We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. To Improve the Digital Experience, You Can’t Ignore Emotions.

Net Promoter Score 138

Net Promoter Score Hospitality Webinar Airlines 138

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

COPC

FEBRUARY 15, 2023

With digital self-service technology advancing at a phenomenal rate, why are interactions with chatbots and interactive voice response (IVR) systems still the sources of so many frustrating customer experiences? If customer experience is an afterthought in design and implementation, customer loyalty and revenue suffer.

E-support 85

E-support Competitive Advantage Webinar Loyalty 85

Gainsight

JANUARY 18, 2024

Focus on customer experience. It’s so important today that, according to a 2023 Super Office study, customer experience is now the primary focus to beat out the competition for more than two-thirds of companies—up from only 36% in 2010! Organizations have turned to customer experience to stand out.

2023 52

2023 Touchpoint 2010 Advertising 52

Lithium

MAY 3, 2022

In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? Some blog areas are limited to Khoros customers only.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

SurveySensum

JANUARY 26, 2024

Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable. Ensure your website is not just a virtual storefront but a compelling experience that reflects your brand’s essence. Ensuring a Positive Industry Reputation : Word of mouth travels fast, especially in the digital landscape.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Lithium

NOVEMBER 2, 2021

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, type "Customer Access" into Maia's chatbox. Improved Advanced Twitter Metrics This new release makes advanced metrics easier to access, consistent, and more aligned with native analytics.

2021 52

2021 Webinar ROI Events 52

Lithium

MARCH 7, 2023

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Secure Forms: Expire After First Viewing fields - Enable your agents to ensure that sensitive information provided by customers (e.g.,

2023 52

2023 Omnichannel Webinar Social Media 52

Lithium

OCTOBER 5, 2021

Check out the latest Titans of Customer Engagement podcast featuring Epic Titan, Tune in today for strategic conversations about creating the world’s greatest customer experiences. Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show.

2021 52

2021 Webinar Events Contact Center 52

PeopleMetrics

FEBRUARY 25, 2021

is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. The new features we're adding this year.

Roadmap 108

Roadmap Management CEM Customer Experience Management 108

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. In an increasingly digital world, people continue seeking ways to make human connections.

Interaction 62

Interaction Customer Service Contact Center Social Media 62

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences.

2023 52

2023 Customer Success Webinar 2022 52

Alida

OCTOBER 17, 2017

This article is a guest blog post from Ed Bennett, a digital strategy expert and president and CEO of Ed Bennett Consulting. To hear more insight from Ed on patient experience, watch our webinar, Diagnosing disruptions: De-risking decisions in health care’s digital age. .

Hospitality 247

Hospitality 2015 Retail Leadership 247

Lithium

JANUARY 4, 2022

If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Gain access to Titans private Group Hub and get help from our most engaged users and product experts. Webinars & Events. Advanced CX Insights Webinars Watch now. Advanced Marketing Webinars Watch now.

2022 52

2022 Webinar Events Contact Center 52

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Customer Success 99

Customer Success Customer Journey Mapping 2024 Automotive 99

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Some blog areas are limited to Khoros customers only. Webinars & Events.

2021 52

2021 Roadmap Webinar B2C 52

Lithium

AUGUST 3, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Register now.

2021 52

2021 Webinar Events Download 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.

Webinar 52

Webinar Customer Success 2021 Customers 52

Think Customers

SEPTEMBER 21, 2022

This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar. Staffing issues are the biggest issue affecting many firms’ ability to provide quality customer experience, both Hein and Dukes agree.

Financial 52

Financial 2023 Contact Center Banking 52

CSM Magazine

JUNE 15, 2023

The digital customer experience (CX) transformation specialist’s Wellbeing Programme is designed to illuminate, implement, and monitor wellbeing strategies within organisations. Sabio will be hosting a wellbeing webinar next month which will look at the science behind its psycho-social model of advisor wellbeing.

Consulting 52

Consulting Innovation Webinar Technology 52

TechSee

MARCH 23, 2020

With so many agents confined to their homes, companies need rapidly deployable WFH solutions that will cause minimal disruption to either contact center operations or customer experience. Be proactive – the work from model may impact operations and customer experience in unexpected ways.

Call Center 109

Call Center Contact Center Webinar Technology 109

Gainsight

NOVEMBER 4, 2022

In recent months, companies have been rallying their resources to apply strategies for digital scale to their business. Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. .

Touchpoint 52

Touchpoint Webinar Customer Success Reference 52

Team Support

FEBRUARY 11, 2021

A playbook for delivering the ultimate customer service experiences. The customer experience is the new marketing. Now, customers make their decision based more on. How well you’ve designed the customer experience. The impact of customer service is magnified in B2B. Watch the webinar on demand.

B2B 85

B2B Magazine Webinar Leadership 85

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Driving Software Adoption through Customer Success Begins with Understanding. The first step in building strong SaaS customer engagement is understanding the current customer experience.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Quadient

OCTOBER 30, 2020

How dual leverage opportunities can help reduce operational costs and improve the customer experience. With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before. Customer Communications. Customer Journey Mapping.

Customer Experience 52

Customer Experience Telecommunications Customer Journey Mapping 2020 52

SurveyGizmo

NOVEMBER 11, 2021

We access wonky vendor portals or employee intranets to find solutions. The bar has been raised for customer experience teams and how they develop relationships with consumers. McKinsey shows that two-thirds of buyers prefer remote human interactions or digital self-service.

B2C 98

B2C B2B E Commerce 2022 98