One Millimeter Mindset

JULY 18, 2018

Customers hear from your organization a lot, in addition to hearing from every other organization they do business with. Looking for a speaker or workshop on customer experience and customer retention for your next association or organizational meeting or event? Contact me and let’s get started collaborating!

Customer Experience 51

Customer Experience Workshop Seminar Customer Retention 51

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Lead a more employee- and customer-focused workforce. Liberate yourself from toxic professional stories. Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

NOVEMBER 5, 2018

Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. On behalf of better serving customers (the folks funding NASA and one stranded astronaut). Dramatic, productive, profitable, purposeful, impactful, innovative. That is your Opportunity for Professional Success!

Customer Experience 70

Customer Experience Entertainment Workshop Customer Retention 70

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Confirmit

SEPTEMBER 22, 2019

Whether you’re a dedicated Customer Experience practitioner or part of wider CX team, in these pages, you will find advice, top tips and inspiration from 32 winners in over 11 industries across the world. We are proud to share the success stories of such innovative and people-centric teams. in just nine months.

2019 40

2019 Multi-Channel NPS Travel 40

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. And customer-focused solutions fall short of what they might have been.

Customer Retention 69

Customer Retention Communication Workshop Customers 69

One Millimeter Mindset

OCTOBER 24, 2018

Sometimes the best customer-focused stories are the ones our organization never pays attention to. These stories may come from the middle of the customer experience scorecard pack. Hire me to speak or conduct a workshop at your next corporate or association event. Until it is time to renew their contract. Contact me.

Culture 71

Culture Workshop Leadership Books 71

Education Services Group

JULY 5, 2022

It was clear that the gap still exists between the many CS practitioners struggling to get their CS organizations up off the ground and those that were already part of a mature, robust CS practice, looking for innovative ways to continue to improve in the coming years. Customer centricity needs to be a cross-departmental philosophy.

2022 52

2022 Customer Success Culture Customer Centricity 52

Wootric

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. And we probably haven’t even got everything covered.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers.

2023 98

2023 Return on Investment Social Media Sales 98

SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe.

2022 10

2022 Customer Service Social Media Customer Centricity 10

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

One Millimeter Mindset

JULY 30, 2018

In order to get a more complete picture of customer experience, consider the value of a customer-focused, collaborative and engaged workforce in “sticking close to the customer.”. When employees develop customer experience antennae, they become the keys to in-depth customer insights.

Customer Experience 48

Customer Experience Workshop Sales Insights 48

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

FEBRUARY 20, 2019

As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Instead of developing into “far more than.”

Customer Experience 14

Customer Experience Workshop Download Communication 14

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Customer-Focused Mindset. Educate partners on how the company is speaking to customers.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48