Customer Insights Insights Presentation Return on Investment 
Lumoa
SEPTEMBER 8, 2021
The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. Help your organization amaze and delight your customers by strengthening these skills.
ChurnZero
NOVEMBER 3, 2021
It can be difficult in these situations for Customer Success Managers (CSMs) to find the time or the resources to dig for those crucial customer insights. Owler is a Customer Success tool that provides insights on your customer’s organization and helps you stay up-to-date on their recent happenings.
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Thematic
MARCH 27, 2024
✨ Important Note: While poor experiences are a major driver of churn, other factors can also play a role, such as changes in customer needs, pricing shifts, or aggressive competitor tactics. Voice of the Customer (VoC) data is your most powerful tool for uncovering the reasons behind customer churn.
CloudCherry
JANUARY 21, 2020
Gathering customer feedback is a mainstay in business. However, most companies have recognized that closed-ended surveys aren’t enough to gain powerful insights into the customer experience (CX). The most recent Temkin VoC data reveals that 13% of companies collaborate on VoC insights throughout the organization.
OpinionLab
NOVEMBER 1, 2016
As I spoke with customers and analysts, and listened to the keynote presentations, I found emerging commonality across three main themes: 1) Mobile is a mainstay. Here’s a guide to how OpinionLab can help uncover actionable insight that enables you to make great emotional connections with your mobile customer.
SurveySparrow
JULY 31, 2023
Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? According to a report by Forbes , a staggering 80% of enterprises are actively channeling their investments into artificial intelligence. Reports back this up. Let’s look at the process: 1.
BirdEye
MARCH 7, 2023
With this in mind, you can understand how vital social media can be for attracting and retaining customers. The vast reach of social media presents unique opportunities for marketers. With features like stories, sharing, and reposting, social media presents a good opportunity for businesses to interact and engage with their followers.
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