SurveySparrow

APRIL 21, 2022

To help you turn your customer reactions into action, the SurveySparrow Smiley Terminal is linked with SurveySparrow’s software. This software will help you instantly capture customer feedback , flag unhappy comments , assign them to the right person for action, and present the data for easy analysis. Signup for Free.

Customer Insights 52

Customer Insights Insights Transportation E Commerce 52

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. In this article, we recap the discussion and highlight the key takeaways which can help you turn your customer insights into actions that drive business value.

Webinar 150

Webinar Insights Customer Insights Presentation 150

InMoment XI

NOVEMBER 20, 2023

How AI can improve Customer Experience (CX) Artificial Intelligence for Customer Experience is the use of technology and machine learning to enhance customer experiences. AI-driven insights provide consumer behaviors and preferences, as well as uncover new trends and overall a more personalized experience.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. for engaging with customers on a more personal level, ensuring they feel truly understood. Now, we have ways to include their “voice.”

Customer Relationship Management 270

Customer Relationship Management Feedback Customer Journey Connections 270

Chattermill

NOVEMBER 11, 2019

How to Share Customer Insight Across an Organisation. customer experience. When it comes to helping teams build customer-centric products, a big part of that is figuring out how you can help communicate more effectively and efficiently insights about customers. You have to dig into the data to pull insights.

Customer Insights 40

Customer Insights Insights Customer Centricity NPS 40

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. Customer Journey Mapping. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Insights 111

Insights 2022 Roadmap Customer Experience 111

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. The importance of storytelling and visuals informed the latest enhancement to Sparq, Vision Critical’s customer intelligence platform. What’s new in Sparq (and how it benefits customer intelligence professionals). Effectively communicate your insight.

Communication 140

Communication Insights 2016 Innovation 140

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Experience Investigators by 360Connext

OCTOBER 5, 2021

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. Related: [Article] An Introduction to Customer Journey Storyboarding.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Gainsight

MARCH 8, 2022

We wanted to give you the tools for durable growth — the kind that elevates your company above your competitors and allows you to evolve in new ways for your customers. . Customer Success teams are in a unique position to drive revenue growth. Customer Success Qualified Leads is that solution. . Other key benefits include: .

Insights 98

Insights NPS Events Leadership 98

Forrester's Customer Insights

MARCH 18, 2015

The sheer scale and diversity of customer data will provide rich new sources of insight and allow firms to effectively engage with customers using enterprise marketing technologies. customer analytics. customer insights. customer intelligence. Read more Categories: Marketing technology.

Customer Insights 40

Customer Insights Insights Technology Presentation 40

Beyond Philosophy

DECEMBER 21, 2023

To summarize, most people think AI will be a great enhancement to the market research industry, and no one group has a majority opinion on what that means for customer insight or market research jobs. So, does anyone know where the area of customer insights going?

2024 88

2024 Customer Centricity Customer Insights Workshop 88

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. They constantly seek to understand their customers, their needs, and their expectations.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Alida

NOVEMBER 14, 2019

We celebrated our customers at Insights Day events across the globe, presented our vision and business strategy at Forrester’s CX SF , and went online with Argyle to talk about the customer experience with hundreds of marketing and CX professionals.

Consumers 171

Consumers Events Presentation Insights 171

CSM Magazine

APRIL 11, 2024

“However, achieving this level of insight is challenging without a truly centralised data strategy that gathers information and insights from across the entire business. CRM is no longer just a tool for routine marketing activities and sales administration.

Books 52

Books E-support Customer Experience Customer Journey 52

CX Accelerator

JUNE 8, 2020

In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. The tone of the customer conveyed their sentiment about the issues. There are some added benefits to these meetings: Gain insight about industry trends.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

Thematic

JANUARY 17, 2019

How do you find meaningful answers and insights in survey responses? For best practice on how to draw conclusions you can find in our post How to get meaningful, actionable insights from customer feedback. Focus on your insights, not the data. Don’t even present the information from the data.

Insights 98

Insights Presentation Net Promoter Score Feedback 98

Forrester's Customer Insights

JUNE 3, 2016

We're struggling to get our business and operational areas to take action on insights - heck, sometimes we don't even know what happens to the insights we provide. We're struggling to get our business and operational areas to take action on insights - heck, sometimes we don't even know what happens to the insights we provide.

Insights 29

Insights Customer Insights 2015 2016 29

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Is your company doing a good job of capturing customer information? Rand, I hear that you have a customer insight retail analytics solution to show me.

Demo 45

Demo Loyalty Insights 2019 45

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Count on actionable insight to elevate your customer interactions.

Customer Service 139

Customer Service Net Promoter Score Customer Service Representative NPS 139

CSM Magazine

FEBRUARY 19, 2024

The Cornerstones of a 360 Degree Customer View The essence of a 360 Degree Customer View lies in its all-encompassing perspective. It considers every interaction — past and present — that a customer has with a business, creating a detailed narrative and a clearer understanding of their behaviors and preferences.

Customer Centricity 52

Customer Centricity Social Media Customer Relationship Management Customer Satisfaction 52

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event.

2024 52

2024 Events Leadership Innovation 52

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Insights 48

Insights Marketing Workshop Customer Centricity 48

Lumoa

SEPTEMBER 23, 2022

Recently, Lumoa organized a webinar about Insights where we talked about the challenges in identifying emerging trends, root causes, and how to properly close the loop with your customers. This interactive infographic presents excerpts from a webinar in which Garen (Product Marketing Mgr.) How to close the loop .

Insights 83

Insights Webinar Customer Insights Presentation 83

ClearAction

AUGUST 3, 2023

is riskier when it’s not rooted in customer insights and agile development. My presentation to the US CX Awards last month gives you more ideas for how to do this. Ask your CX teams to adjust the ways the collect, communicate, and champion customer insights to educate every work group.

Customer Experience 62

Customer Experience B2B Leadership Customers 62

Lumoa

SEPTEMBER 8, 2021

The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. Help your organization amaze and delight your customers by strengthening these skills.

Customer Experience Management 83

Customer Experience Management CEM Customer Experience Management 83

TechSee

JUNE 16, 2022

Shep Hyken, Chief Amazement Officer at Shepard Presentations. Shep Hyken is a customer service and CX expert, an award-winning keynote speaker , and New York Times and Wall Street Journal bestselling author. His recent piece on why Companies Can’t Afford to Leave Customer Insights on the Table is a must read!

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Customer Bliss

OCTOBER 6, 2015

Unite ‘aided’ feedback; when a customer is invited or prompted to give feedback or respond to a survey, with ‘unaided’ feedback which customers volunteer daily. Assemble survey results in concert with multiple sources of customer insight to provide customer understanding.

Social Media 236

Social Media Feedback Presentation Call Center 236

Happy or Not

MARCH 5, 2024

Here’s what we’ll cover: Harnessing customer insights Kiosk vs. Online HappyOrNot Kiosk Setup Making the Right Choice What’s a kiosk survey? Kiosk surveys allow you to gather real-time customer satisfaction data in real time, on location – just when and where the customer experience takes place.

Feedback 36

Feedback Customer Satisfaction Insights Social Media 36

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. They get customers more involved, figuring out consumer preferences, and pinpointing areas of friction which require attention.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Thematic

MARCH 27, 2024

✨ Important Note: While poor experiences are a major driver of churn, other factors can also play a role, such as changes in customer needs, pricing shifts, or aggressive competitor tactics. Voice of the Customer (VoC) data is your most powerful tool for uncovering the reasons behind customer churn.

Feedback 62

Feedback Net Promoter Score Customer Centricity Customers 62

Lumoa

FEBRUARY 21, 2023

Here are some key insights. From there, we can understand our present position and the indicators that our programs are running out of energy. How do they apply customer feedback to enhance and transform the customer experience? What was its purpose? What has it recently or in the past helped your company with?

Omnichannel 83

Omnichannel Insights Customer Journey Mapping Touchpoint 83

Lumoa

JUNE 14, 2023

Customer Insight Platforms Customers often leave behind a trail of valuable crumbs in their digital journeys ripe for exploitation. These crumbs can provide invaluable insights into their purchase intent, customer preferences, and brand loyalty – if you know where to look.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

CSM Magazine

MAY 31, 2023

In the heart of every successful business, a strong commitment to customer satisfaction is always present. This technology captures customer interactions, providing valuable insights that can refine and enhance the customer experience. What is Call Center Recording?

Call Center 52

Call Center Call Recording Customer Service Representative Metrics 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62