One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation. In Chapter 2 of my book, Do YOU Mean Business?

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Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

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Workshop Leadership Innovation Presentation 118

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

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One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX.

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One Millimeter Mindset

AUGUST 25, 2020

The stories you co-create today become part of the innovation of everyone’s future professional trajectory. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

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Workshop Healthcare 2020 Communication 87

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

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2019 Technology Insights Customer Experience 40

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. It’s one thing to get the customer to come back.

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2023 Article Customer Service 2009 13

Wootric

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. Jeannie Walters. Joey Coleman. Melinda Gonzalez.

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Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

MAY 6, 2019

Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze professional innovation, employee success and customer retention.

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Workshop Communication Customer Retention Download 13

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Often, the aggregated knowledge, experience and human capital value residing in each of these generations remains siloed: by age, education and pay grade. Identify who your order-takers or innovators are. Gain tactics to help you better serve yourself, so you can better serve customers.

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Workshop Customer Retention Communication Leadership 64

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

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Customer Experience Workshop Customer Retention Customers 61

One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Consider that customer and stakeholder resistance reflects a conceptual and communication disconnect.

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Workshop Communication Customer Retention Innovation 64

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

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2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

MARCH 4, 2019

And moves beyond being classified as either innovator or order-taker. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Knowledge worker or manual worker.

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Workshop Communication Presentation Download 70

One Millimeter Mindset

MAY 30, 2019

Then, your team improves on the employee experiences they create. Your expanded team is the expert on creating, innovating and implementing your functional deliverable. If your team is ready to get unstuck from the experiences, beliefs, actions and outcomes which lead to reactively serving customers, take the next steps.

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Communication Feedback Workshop Download 61

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Customer Service Customer Experience Magazine Books 59

One Millimeter Mindset

JUNE 5, 2019

In my storytelling workshops , you focus on why the stories you tell can become so much more compelling than you think. Often, your stories bridge communication disconnects, leading to greater productivity, profitability and innovation. Do you want to retain more employees and customers? Why is that? Do you need to?

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Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

SEPTEMBER 8, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. That remarkable choice represents innovation. Because of what you do for people and with people, together. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

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ClearAction

AUGUST 6, 2019

Accordingly, branding research is conducted to understand how brand attributes are perceived by each customer segment. Product Marketing: Voice-of-the-customer data from new and existing customers guide innovation with product and development teams. Educate partners on how the company is speaking to customers.

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Customer Journey Insights Customer Journey Mapping Marketing 48

One Millimeter Mindset

FEBRUARY 4, 2019

To learn more about my storytelling workshops, click on this link. Fostering a culture of team-based storytelling focuses on small, seemingly inconsequential, decisions and actions which make a big impact on customer experience and customer success. Get started on leveraging experience based storytelling.

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Workshop Customer Retention 2019 Culture 12

One Millimeter Mindset

FEBRUARY 20, 2019

As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers. When leveraging internal stakeholder experience, focus on professional fulfillment rather than workplace enjoyment. Instead of developing into “far more than.”

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Customer Experience Workshop Download Communication 14

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: The Customer Success Association has created The Customer Success Directory.

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Customer Success 2014 Books Chief Customer Officer 10