ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. And that’s great for experience leadership! Your Marketing team supports customer retention in balance with customer acquisition.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

One Millimeter Mindset

SEPTEMBER 24, 2018

Move one millimeter beyond a comfortable client retention strategy, towards what is Possible. Hire me to speak or conduct a workshop at your next corporate or association event. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Today and Tomorrow.

B2C 213

B2C Workshop Customer Retention B2B 213

One Millimeter Mindset

DECEMBER 15, 2020

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. I don’t think so either.

Workshop 88

Workshop Innovation Leadership Definition 88

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Can you feel it too?

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Engage me to present a One Millimeter Mindset program! Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time. Contact me here.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

NOVEMBER 1, 2018

I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. In order for each employee to discover just what “their” specific customer touchpoint involves, they often must stray beyond the confines of their department. Better yet, ask your current customers.

Customer Retention 73

Customer Retention Workshop Touchpoint Leadership 73

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Do you know who they are? Delivered virtually or in-person.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention.

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

FEBRUARY 13, 2019

Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. Is chapter leadership actively engaged in making each member welcome throughout each meeting? Overall, do meetings have a positive, inviting member-focused vibe?

Workshop 63

Workshop Leadership 2019 Books 63

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time. Delivered virtually or in-person.

Innovation 91

Innovation Management Workshop Leadership 91

One Millimeter Mindset

DECEMBER 22, 2020

That technique incorporates voice of the customer design methodology into business- and use- cases, which I incorporate into my One Millimeter Mindset breakout and workshop programs. Otherwise, when you overly-focus on fulfilling your own KPIs and making your own numbers, you do not fully engage in listening to your customers’ voice.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

Michel Falcon Experience

JANUARY 16, 2020

This company’s leadership team has made a conscious decision that is negatively impacting their customer experience. If you want to earn more customers quickly you could launch a Facebook ad campaign tomorrow, send people to a landing page and begin converting some of them into customers (not as easy as that but fairly close).

2020 88

2020 Customer Journey Mapping Customer Experience Hospitality 88

One Millimeter Mindset

SEPTEMBER 29, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development, and professional innovation. Planning your next team, corporate or association meeting?

Workshop 86

Workshop Leadership 2020 Presentation 86

One Millimeter Mindset

OCTOBER 27, 2020

Once you engage in undiscovered conversations with specific clients, you create one of the greatest client experiences of all: trust. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . Then contact me here to get started.

Workshop 117

Workshop Presentation Communication Engagement 117

One Millimeter Mindset

JULY 9, 2020

Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Delivered virtually or in-person.

Workshop 96

Workshop Sales Leadership Innovation 96

One Millimeter Mindset

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? I will be honored to customize my keynotes and workshops to your next event. Click on this link to find out more.

Workshop 75

Workshop Customer Retention Events Culture 75

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success.

Blog 70

Blog Customer Retention B2C Workshop 70

One Millimeter Mindset

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Over time, their leadership style compromises the growth of their own organizations.

Leadership 70

Leadership B2C Workshop Customer Retention 70

One Millimeter Mindset

JULY 5, 2018

And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. I do not need to be reminding you of best practices in customer experience and customer retention.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. But also, with toxic workplace environments. Often, you move on: from toxic colleagues, workplaces and stories.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

NOVEMBER 14, 2018

Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention. When our workforce is full of nameless, faceless “someones” whom we do not know – but our customers sure do – our customer retention strategy falls short of best serving those customers.

Customer Retention 65

Customer Retention Workshop Events Customer Care 65

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. You rely on customers’ funding for your salaries, budgets, and profit-sharing.

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

One Millimeter Mindset

MAY 21, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Sales 132

Sales Workshop Culture Presentation 132

One Millimeter Mindset

FEBRUARY 21, 2019

These employees, in-house and virtual, are the wizards who are responsible for customer experience, customer success and customer retention. Your “someones” are part of the equation adding up to the aggregated client experiences responsible for customer retention. Stakeholder someones know who you are.

Workshop 65

Workshop Customer Retention Sales Communication 65

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

NOVEMBER 21, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken catalyzes organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win.

Workshop 70

Workshop Consulting Customer Retention Events 70

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

2020 72

2020 Customer Success Events Workshop 72

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Presentation Communication Management 89

Confirmit

SEPTEMBER 22, 2019

Customer experience focus has seen guest satisfaction rise by 3.8% Every 1% increase in OSAT has equated to a 13% reduction in escalated complaints and a 15% cost saving as a result of customer retention. Customer feedback identified and drove product improvements, leading to NPS of +53. in just nine months.

2019 40

2019 Multi-Channel NPS Travel 40

One Millimeter Mindset

OCTOBER 10, 2018

Lack of professional opportunities erodes workplace engagement. When we are unengaged and bored, we do not pay attention to details and information critical to serving customers. Think about the customer experiences we create when we are bored. Hire me to speak or conduct a workshop at your next corporate or association event.

B2C 69

B2C Workshop Customer Retention Customer Success 69

One Millimeter Mindset

APRIL 8, 2019

Engage me to present a Storytelling for STEM Professionals and Left Brain Thinkers speaking program. . Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. It doesn’t have to be that way, anymore. Then contact me right here.

Presentation 75

Presentation Workshop Communication Download 75

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? Workforce engagement uncovers the best customer stories. Hire me to speak or conduct a workshop at your next corporate or association event. We know the plot. A client has a problem. They are in crisis and call our company. And returns to their couches.

Culture 71

Culture Workshop Leadership Books 71

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. To continue taking those small, millimeter steps forward to get to where you need to go.

Workshop 114

Workshop 2020 Communication Presentation 114

ShepHyken

AUGUST 14, 2023

How to Use SEO and CX for Better Organic Performance by Veruska Anconitano (Search Engine Land) A well-optimized website attracts more traffic, and a positive customer experience ensures that the traffic converts into loyal customers. SEO brings customers to your digital doorstep, and CX makes them stay, engage, and return.

Article 12

Article Customer Service 2023 Customer Retention 12

Wootric

FEBRUARY 14, 2019

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Why we love Annette: She’s the Founder and CEO of CX Journey Inc.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

OCTOBER 13, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Let’s set up a complementary 15-minute discovery conversation. Nothing to sell. Just a conversation. Planning your next team, corporate or association meeting? Contact me here.

Automotive 93

Automotive Workshop Healthcare Innovation 93

One Millimeter Mindset

MARCH 6, 2019

Successful post sale execution experience continuously leverages buyer, seller and other stakeholder engagement. When stakeholders, across all professional disciplines, perceive customer experience as a series of step-wise, linear experiences, things fall through the cracks. So are our post sale execution experiences. . Here’s why.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68