ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. ClientSuccess.

Leadership 59

Leadership Customer Success 2021 2020 59

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. ClientSuccess.

Leadership 54

Leadership Customer Success 2021 2020 54

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. They constantly seek to understand their customers, their needs, and their expectations. That’s not true.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. and we added more questions for deeper insights into the specifics of CS team structure, budgets, technologies, and priorities.

2022 98

2022 Leadership Customer Success Metrics 98

One Millimeter Mindset

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution?

Customer Retention 60

Customer Retention Workshop Sales Innovation 60

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. Yes, I used to be a loyal customer of a particular service platform, which shall remain nameless. Or it showcases collaboration gaps.

Leadership 61

Leadership Communication Workshop Customer Retention 61

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Insights 52

Insights Customer Experience Metrics NPS 52

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

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Leadership 2015 Workshop Communication 71

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Chances are, everyone seated around your business table has significant insights to contribute. As a result, nothing gets done.

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

SEPTEMBER 24, 2018

Based on the quality of customer insights you have gleaned by going off-script in your conversations? Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Never miss another insightful post. At this particular time? Contact me.

B2C 213

B2C Workshop Customer Retention B2B 213

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation. In Chapter 2 of my book, Do YOU Mean Business?

Leadership 81

Leadership Workshop Innovation Consulting 81

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable.

Customer Success 52

Customer Success Chief Customer Officer Innovation Customer Centricity 52

Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. And obviously, the last couple of months, as myself and my leadership have had to recast that vision. We had our 2020 plans.

Roadmap 323

Roadmap Customer Journey Mapping Leadership Measurement 323

One Millimeter Mindset

JANUARY 26, 2021

In working with leaders and teams on professional innovation and strategic business and human capital value, I spend a lot of time observing teams. Wrestling with how to collaborate more innovatively with colleagues and clients? Finally, silence is golden. To get to where you really need to go. One millimeter at a time.

Leadership 84

Leadership Innovation Definition Consulting 84

One Millimeter Mindset

DECEMBER 24, 2020

How will you incorporate your experiences and insights into the value of your professional story, moving forward? Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Wishing you 2020 Holiday and 2021 New Year Hope and Purpose.

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2021 2020 Leadership Definition 121

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? When you are listening and responding to your customers’ voice, you have different conversations together. Often, the best responses to your customers’ voice do not happen immediately. Contact me here.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. If I were to send you a link to a video-based demo of XXX you can customize to your own interests that is about 5-7 minutes long, would you watch it and provide some thoughts about potential use cases on the solution? Have you noticed? Develop Industry 4.0

Communication 167

Communication Social Media B2B Connections 167

One Millimeter Mindset

SEPTEMBER 3, 2020

Often, the insights and input reflected by a team’s professional diversity become mission-critical. But also in acquiring and retaining customers. Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Not only in completing the project.

Workshop 118

Workshop Leadership Innovation Presentation 118

Kustomer

AUGUST 26, 2022

Not only should businesses be considering podcasts as part of their own marketing strategies, but they should also be utilizing the wealth of insights in podcasts to evaluate and improve their own customer experiences. Customer experience (CX) professionals have to make a concerted effort to keep up with the ever-changing CX field.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage 2014 105

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. How do CCOs influence product development and innovation?

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Insurance Customer Satisfaction 52

ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. And that’s great for experience leadership! Your Marketing team supports customer retention in balance with customer acquisition.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

Second to None

JULY 26, 2018

To ensure that data you collect will wind up being used in a practical and efficient manner, invest more capital up front in a vendor that has the capacity to collect and ensure high quality information, as well as providing insights to help your team determine the appropriate conclusions.

Insights 54

Insights Voice of Customer Brands Customer Centricity 54

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. The quick wins are not sufficient to remove the pebble in the customer’s shoe,” Hunsaker said.

Chief Customer Officer 52

Chief Customer Officer Webinar ROI Customer Expectations 52

SurveySparrow

JUNE 30, 2023

Prioritize issues based on their impact on customer satisfaction and business goals. #3 product, marketing, and sales) to address customer concerns. Share feedback and insights to drive necessary improvements. #4 4 Develop and implement CX strategies Design strategies to enhance overall customer experience.

Customer Experience Management 52

Customer Experience Management Net Promoter Score Customer Experience Management 52

One Millimeter Mindset

NOVEMBER 17, 2020

Because you are their trusted, purposeful and consistent source of direction and insights. How do you liberate yourself from today’s noise to take your invited and trusted seat at the leadership table, tomorrow? Are you an order-taker or innovator? Even when there is nothing to sell, design, manage or measure. Contact me here.

Leadership 78

Leadership Webinar Presentation Innovation 78

Think Customers

JULY 29, 2022

The companies that understand customer intent—the purpose or reason behind a customer’s behavior—are better positioned to give customers want they want and outperform competitors. Insights into what customers want and need are more important than ever as the economy and market conditions change.

Apparel 59

Apparel Automotive Tourism Fashion 59

One Millimeter Mindset

OCTOBER 1, 2018

Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. When we are not in functional positions which challenge us – and we are innovators – we get burned out, real fast. Never miss another insightful post. Not only that.

Innovation 70

Innovation Workshop Customer Retention Leadership 70

One Millimeter Mindset

FEBRUARY 23, 2021

Is group-think more valued than creative tension and innovation? Are your voiced purpose and values, as well as skills and insights, complementary to those of your prospective employer? Babette Ten Haken leverages Voice of the Customer methodology to catalyze individuals, teams, and companies to translate the value of change.

Innovation 79

Innovation Leadership Consulting Presentation 79

One Millimeter Mindset

JANUARY 12, 2021

Plus, you waste the opportunity for creativity and innovation, together. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

Innovation 84

Innovation Culture Leadership Presentation 84

One Millimeter Mindset

JULY 9, 2020

Including everyone who does not receive commission dollars (at all, or meager) for ensuring customer success. The best (often uncompensated) salespeople in your company are your client retention folks. But, because of the post-sale support continuum and new product innovation your company offers them. Contact her here.

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Workshop Sales Leadership Innovation 96

CSM Magazine

JULY 22, 2021

While good for business, this exponential growth makes it difficult for companies to collect feedback and insights from individual users and fully hone in on their customer experience. Growing Customer Retention. In the world of business, loyalty translates into retention. They allow companies to “listen at scale”.

Brands 98

Brands Advertising B2C Leadership 98

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. Lior is a thought-leader, author, and speaker and has expertise in customer experience and employee engagement.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SurveySensum

APRIL 1, 2024

Why is Customer Trust Important for Startup Brands? Customer trust is an indispensable asset for startup brands, forming the foundation for customer retention. When customers trust a startup, they are more likely to make repeat purchases and become long-term patrons. Let’s get started!

Brands 52

Brands Social Media Feedback Loyalty 52

RapportBoost

OCTOBER 20, 2018

It’s great to see innovative brands leverage science to their — and their customers’ — benefit.”. Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. RapportBoost.AI

Contact Center 70

Contact Center Webinar Presentation Sales 70

Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Every year, Gainsight’s CEO, Nick Mehta, invites fellow CEOs to sit with him and discuss their views, insights, and trends impacting customer success and business as a whole. We are about Community.

2022 52

2022 Chief Customer Officer Innovation Connections 52

ChurnZero

MAY 24, 2022

is a customer intelligence platform that uses artificial intelligence to help businesses accelerate growth from existing data. Mary has over 20 years of experience in Customer Success, business consulting, and executive leadership. What does your team look like at your company, and how do you center around the customer?

Customer Success 52

Customer Success Chief Customer Officer Customer Centricity Consulting 52

ChurnZero

MAY 24, 2022

is a customer intelligence platform that uses artificial intelligence to help businesses accelerate growth from existing data. Mary has over 20 years of experience in Customer Success, business consulting, and executive leadership. What does your team look like at your company, and how do you center around the customer?

Customer Success 52

Customer Success Chief Customer Officer Customer Centricity Consulting 52