SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Insights 52

Insights Customer Experience Metrics NPS 52

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention?

Customer Retention 52

Customer Retention Webinar Chief Customer Officer Metrics 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. “In Top 5 Customer Success Webinars of 2018.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

InMoment XI

OCTOBER 10, 2023

This article delves deep into the world of customer service metrics, offering insights and actionable takeaways. The Importance of Measuring Customer Service Metrics Customer service metrics are the backbone of any successful customer-centric strategy. Such insights are invaluable.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Webinar 59

Webinar Customer Retention Customer Success Loyalty 59

Education Services Group

AUGUST 31, 2022

Speakers: Chris Singh , Chief Customer Officer, Blackbaud. . CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem.

Webinar 52

Webinar Sales Chief Customer Officer Effort Score 52

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Failing to meet these customers where they are results in poor customer retention and millions of dollars in lost revenue.

Webinar 52

Webinar 2021 2020 Customer Retention 52

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Totango

MAY 17, 2024

Leading companies and CS teams are paving the way by providing innovative solutions that leverage AI technologies to accelerate impact and drive customer retention and growth. AI applied in the platform provides automated account summary insights, saving valuable time and effort. Tools like Chorus and Gong.io

Innovation 96

Innovation Call Recording Government Customer Success 96

Education Services Group

JANUARY 25, 2023

I think what we’re missing, a lot of us if we really boil it down, I think the thesis of my answers to your questions in this webinar is, AI is very good and it’s because it’s a computer. It’s analyzing large sets of data to create insights that impact an outcome. appeared first on ESG.

Webinar 52

Webinar Sales Customer Success Insights 52

RapportBoost

OCTOBER 20, 2018

New, intelligent assistance technologies provide chat agents with insights and suggest responses that make conversations with prospects and customers more relevant, personal and empathetic than static marketing initiatives, like email or generic Website landing page,” explains Dan Miller, Lead Analyst at Opus Research. “New,

Contact Center 70

Contact Center Webinar Presentation Sales 70

Education Services Group

JUNE 22, 2022

Speaker: Joanel Bernardo, VP of Customer Success at Sunstone Partners. In this month’s Customer Success Unlocked webinar, Joanel Bernardo joined Marley Wagner and Peter Armaly to share her insights and advice for leaders who sit at the apex of Customer Success and Private Equity. . Q&A Recap.

Webinar 52

Webinar Customer Success Customers Leadership 52

Gainsight

MARCH 12, 2024

These questions, plus more, were answered by Riccardo Composto, Senior Director of Customer Success at Sitecore , during our recent webinar, Transforming CS Into a Lead Gen Powerhouse. It all starts with listening to your customers. These three tools work together to create a holistic view of their customer’s lifecycle.

Customer Success 52

Customer Success ROI Webinar Metrics 52

SurveySensum

JANUARY 4, 2024

Let me tell you something straight, NPS is a very important metric when it comes to gauging customer loyalty and boosting retention. The insights gathered from the survey should be properly analyzed in order to extract an action plan from it, especially the feedback gathered from the open-ended questions.

NPS 52

NPS Webinar Banking Demo 52

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. The quick wins are not sufficient to remove the pebble in the customer’s shoe,” Hunsaker said.

Chief Customer Officer 52

Chief Customer Officer Webinar ROI Customer Expectations 52

Education Services Group

DECEMBER 14, 2022

Lisa’s insightful answers to the audience’s questions are outlined below. Q: Where do you see AI playing an important role in Customer Success Platforms? Watch the recording of this webinar to catch up on the full conversation! A: I absolutely see an important role there.

Webinar 52

Webinar Innovation Customer Success B2B 52

ClientSuccess

SEPTEMBER 26, 2019

Consider the following stats: While the demands of a CSM can sometimes be overwhelming, having a proactive strategy in place can provide insight into where your time should be spent. Doing so will make you a better customer success professional and set you apart as a trusted advisor who builds relationships that last.

Customer Retention 49

Customer Retention Net Promoter Score Metrics Customer Success 49

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. By gathering feedback directly from customers, businesses can make data-driven decisions to enhance their offerings and improve overall customer experience.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

GetFeedback

SEPTEMBER 24, 2019

Senior-level marketers are also seeking better customer insight, says VoC marketing expert Ernan Roman of ERDM. You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products.

ROI 150

ROI Webinar Sales Loyalty 150

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Feedbackly

MARCH 1, 2024

Emotional Experience for Customer Retention The global economic conditions are not so favorable at present, as there’s a decline in aggregate demand across many industries. Through this correlation, you will be able to gain valuable insights about emotions that drive sales and emotions that lead to high customer churn rates.

2024 59

2024 Metrics Webinar Brands 59

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Educate and Empower: Empowered customers are loyal customers.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

SurveySensum

JANUARY 26, 2024

So let’s deep dive into different stages of the customer journey. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics.

2022 126

2022 White Paper Contact Center Innovation 126

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. This focus on insights should include telco employees, as well.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. Customer Onboarding- How to prevent drop offs.

Webinar 52

Webinar Customer Retention B2B Customer Success 52

ClientSuccess

FEBRUARY 22, 2023

This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience. The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores.

Customer Success 70

Customer Success Customer Satisfaction Customer Service Representative Webinar 70

ClientSuccess

JUNE 8, 2022

You can get more insight on preventing customer churn and developing an end-to-end customer lifecycle focused on growth with these additional resources from ClientSuccess : Webinar: Churn Probability Score – How to Recognize Risks and Predict Customer Success. Want to learn more? Toolkit: Churn Management Toolkit.

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

Gainsight

JANUARY 4, 2023

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to new heights.

2023 52

2023 Customer Success Webinar Healthcare 52

Uniphore

OCTOBER 4, 2021

The World AI & RPA Show brings together leaders from a variety of client-facing enterprises to discuss the important role AI plays in developing a superior customer-focused business. Watch this webinar to hear Ravi Saraogi, President APAC, Uniphore, share his insights on transforming the customer experience through AI & RPA.

Customer Experience 40

Customer Experience Webinar Customer Retention Customer Satisfaction 40

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. . Growth rate.

Communication 101

Communication NPS Metrics Engagement 101

Thematic

SEPTEMBER 12, 2021

But if you can find ways to improve your CX metrics such as customer satisfaction scores, you can retain and even grow revenue. A two-year study from fintech company Bumped found customer retention efforts boost revenue by an average of 40%. Deeper insight into customer needs, goals and challenges.

Metrics 117

Metrics Feedback NPS Loyalty 117

SurveySensum

AUGUST 7, 2023

This disconnect leaves customers feeling unheard and undervalued. You must launch customer feedback surveys at the right touchpoints to give you insights into their expectations and experience. Value transparency and communication by keeping you informed about updates through newsletters, webinars, and support channels.

B2B 52

B2B Customer Experience Marketing Customer Centricity 52

TechSee

JUNE 16, 2022

As well as being a speaker at numerous conferences, Sharad is a regular contributor and writes about key trends and insights in the customer engagement space for publications including Smart Customer Service. His recent piece on why Companies Can’t Afford to Leave Customer Insights on the Table is a must read!

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

inmoment

JULY 22, 2020

Customer retention lies at the heart of everything from customer experience (CX) strategies to contact center tactics. Additionally, retaining and recovering existing customers is far more cost-effective for a brand than focusing solely on acquiring new business. You can find it here.

Social Media 52

Social Media Customer Retention Reference Contact Center 52

ClientSuccess

AUGUST 10, 2022

Of course, you’re most likely measuring all of these metrics and dutifully tracking when a customer changes course. But how do you know which KPIs truly measure things like customer sentiment, customer health, and, of course, customer retention? eBook: Ultimate Guide to Customer Success Metrics.

Customer Success 78

Customer Success Metrics NPS Measurement 78