ShepHyken

NOVEMBER 15, 2021

Evaluate Your Customer Service Performance with These 10 Essential Metrics by Julie Weishaar. CustomerThink) One of the most effective ways to stand from your competition in today’s competitive market is to provide stellar customer service. What Customer Loyalty Looks Like Post Pandemic by Andy Stockwell.

Article 73

Article 2021 Customer Service Metrics 73

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Download Free.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Bring Customer Loyalty Under the Customer Experience Umbrella by Phil Britt.

2019 54

2019 Article Customer Service Loyalty Programs 54

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser. Here’s Why.

2020 157

2020 Article Customer Service Airlines 157

ShepHyken

JANUARY 4, 2023

This is especially important to the younger generations, so if that’s your market, find ways to “give back” to support the issues that are important to your customers. . Customers Want to Do Business With Companies and Brands They Trust – This concept has become more important in the past few years. Follow on Twitter: @Hyken.

2023 137

2023 Customer Service Customer Experience B2C 137

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ShepHyken

FEBRUARY 14, 2023

We often look at market share as one of the success criteria. If we’re losing market share to a competitor, we analyze why. Deliver an experience your competitors don’t, and watch how many of your customers say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service Training 152

Customer Service Training Online Experience Customer Service Information 152

ShepHyken

FEBRUARY 21, 2023

Our customer experience research found that 83% of people trust a company or brand more if it delivers good customer service. The benefit of building trust is potential customer loyalty. Your happy customers become the best members of your marketing department. Follow on Twitter: @Hyken

Customer Experience 68

Customer Experience Customer Service Training Reference Loyalty 68

ShepHyken

MAY 9, 2022

I like how this article makes us consider what will make the most positive impact on our customers. Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. Are your customers coming back out of true loyalty, habit, or some other reason? Follow on Twitter: @Hyken.

Article 68

Article 2022 Customer Service E Commerce 68

ShepHyken

JUNE 28, 2021

10 Ways to Gain the Loyalty of Return Visitors by Lauren Voges. American Alliance of Museums) Here are ten ways museums and attractions can continue to attract return visitors, including local staycationers, daytrippers, and audiences outside the usual target market. My Comment: Do you want your customers to come back?

2021 145

2021 Article Customer Service Government 145

ShepHyken

MARCH 5, 2018

What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. by Jimmy Rodriguez.

Article 81

Article 2018 Customer Service Loyalty Programs 81

ShepHyken

AUGUST 31, 2020

How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? My Comment: Some of our readers may know that I’m writing another book about getting customers to come back. Still, I liked this article a lot.

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Article 2020 Customer Service Social Media 108

ShepHyken

NOVEMBER 7, 2016

My Comment: This is a very interesting way of looking at customer loyalty. It appears the biggest issue preventing loyalty is consistency – actually a lack of consistency. A lack of consistency will create a lack of confidence, which leads to a lack of trust, which erodes the possibility for loyalty.

2016 125

2016 Article Customer Service Loyalty 125

Michel Falcon Experience

OCTOBER 21, 2019

Most companies are either product, sales or marketing-centric. To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. Today, they have Amazon Web Services (AWS), Amazon Basics and more.

Customer Service 111

Customer Service Customer Journey Mapping Customer Centricity Advertising 111

ShepHyken

DECEMBER 6, 2021

While the article focuses on more of the differences between service and care, the first thing I thought about when I saw the title was a better name to describe the type of service we deliver. 8 Ways to Build an Effective Marketing Campaign on a Tight Budget by Lyle Solomon. (Ad That changed with the pandemic.”

2021 68

2021 Article Customer Service 2022 68

ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. SparkCentral) Social media isn’t just for marketing anymore.

2017 59

2017 Article Social Media Customer Service 59

ShepHyken

FEBRUARY 7, 2018

But, how do you think a customer, such as myself, feels when we see the deal, then calls the company to ask for the same deal, and is told that it’s just for new customers? Isn’t my loyalty worth something? For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com.

Travel 114

Travel Advertising Loyalty Customer Service Training 114

CSM Magazine

OCTOBER 19, 2023

Rebranding efforts are breathing new life into established names, while technological enhancements are setting new standards for customer interaction. Some businesses are even expanding their geographical footprint, entering new markets to tap into emerging opportunities. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. Is Your Digital Marketing Strategy Ready for an AI Intervention? This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. by Tara Thomas.

2016 105

2016 Article Social Media Customer Service 105

ShepHyken

MARCH 13, 2017

That’s why it’s absolutely critical for any marketer to stay up to date on the newest social media statistics. My Comment: It has been said that customer service is the new marketing. If that is the case, then social media customer service (also known as “social care”) falls into that category.

2017 90

2017 Article Social Media Customer Service 90

ShepHyken

DECEMBER 4, 2017

You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” ” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister.

2017 0

2017 Article Customer Service Government 0

ShepHyken

AUGUST 1, 2016

12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. AllBusiness) Social media is an invaluable tool to help market your brand, but what good is it without a target audience? Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2016 83

2016 Article Social Media Customer Service 83

ShepHyken

AUGUST 20, 2018

Customer service expert Chip Bell gives us some insights into how to do exactly that. 11 Customer Experience Experts: Here’s How To Get Customers Talking About Your Company by Dan Gingiss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

MARCH 16, 2021

Baum, MD, Professor of Clinical Urology at Tulane Medical School, has written over 300 peer-reviewed articles and 10 books on marketing, communications between doctors and patients, as well as publications on men and women’s healthcare issues. How do you create customer loyalty? How can you reduce friction for your customers?

Healthcare 84

Healthcare 2019 Reference Books 84

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Here are a few ways you can take a page from their playbook to build more customer loyalty. It endears them to us.

Article 13

Article 2022 Customer Service E Commerce 13

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySparrow

OCTOBER 1, 2023

Low Touch : Low touch services cater to a broader audience, offering standardized services that can accommodate a larger customer base. How to Create High Touch Customer Service Creating a high touch customer service strategy involves a thoughtful approach aimed at fostering personalized, meaningful interactions.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

Service Untitled

NOVEMBER 28, 2012

These practices have not only increased word of mouth and brand loyalty. Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. Have a written service strategy. How do you collect this data? .

Customer Service 92

Customer Service Hotels Hospitality Leadership 92

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13