ShepHyken

AUGUST 16, 2021

Pay special attention to number two, which is to post or re-post “User Generated Content” ( also known as USC) created by your customers on the different social media channels your company is on. 3 Projects to Refresh your Customer Service Strategy and Relieve Stress by Laura Krajewski. Follow on Twitter: @Hyken.

2021 89

2021 Article Customer Service Social Media 89

ShepHyken

FEBRUARY 14, 2023

We often look at market share as one of the success criteria. If we’re losing market share to a competitor, we analyze why. Deliver an experience your competitors don’t, and watch how many of your customers say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service Training 149

Customer Service Training Online Experience Customer Service Information 149

Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

MAY 16, 2023

They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. Connect with Shep on LinkedIn.

Customer Service 120

Customer Service Advertising Workshop 2022 120

ShepHyken

JULY 22, 2019

(Smart Customer Service) The quickly evolving social media landscape has forced companies to work harder to maintain a positive customer experience, as 83 percent of people have higher digital customer service expectations than they did last year. 14 ways to deliver a great customer experience – and more.

2019 116

2019 Article Social Media Customer Service 116

ShepHyken

JUNE 27, 2023

He also included a description of its marketing plan. According to Beck, the marketing plan is simple: Cook the best BBQ in Texas. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My comment: Always do your best. Connect with Shep on LinkedIn.

Workshop 121

Workshop Customer Service Training Touchpoint Customer Service 121

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

2020 154

2020 Article Customer Service Airlines 154

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

2021 92

2021 Article Social Media Customer Service 92

ShepHyken

NOVEMBER 15, 2021

Evaluate Your Customer Service Performance with These 10 Essential Metrics by Julie Weishaar. CustomerThink) One of the most effective ways to stand from your competition in today’s competitive market is to provide stellar customer service. They want proof in the form of ROI. Follow on Twitter: @Hyken.

Article 72

Article 2021 Customer Service Metrics 72

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

2019 117

2019 Article Customer Service Leadership 117

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Frankly, I’m surprised that loyalty, service and experience are separate.

2019 54

2019 Article Customer Service Loyalty Programs 54

ShepHyken

DECEMBER 12, 2023

Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more. Most of the audience expects to learn a new sales technique or tactic; instead, I teach customer service and experience techniques and tactics. Connect with Shep on LinkedIn.

Sales 91

Sales Customer Experience Workshop Customer Service Training 91

ShepHyken

MARCH 8, 2023

This an “all-inclusive” resort where everything is included in the daily rate. Every Wednesday, the resort has a “Seafood Market” lunch where they grill fresh seafood for the guests. Then, he offered to set up a private Seafood Market experience the next day, just for Bill and his wife. First, he gave them menus to order lunch.

Customer Service Training 118

Customer Service Training Customer Service Marketing Customer Focused 118

ShepHyken

MAY 10, 2023

It is important to draw that line, which is the boundary that employees aren’t allowed to cross, but at the same time, teach them what they can do to get right up to the line. For example, I have a client in the luxury automobile market. Members of this team believe in the power of saying “Yes” instead of “No.”

Customer Service Training 64

Customer Service Training Workshop Travel Retail 64

ShepHyken

APRIL 25, 2023

During the meeting, an executive asked, “How much market share do you think you can get?” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. He liked what he tasted and reached out to the Frito-Lay CEO to set up a meeting. Connect with Shep on LinkedIn.

2011 102

2011 Workshop Insurance Customer Service Training 102

ShepHyken

JANUARY 4, 2023

More Companies and Brands Will Stand for Something Important – Forty-five percent of your customers believe it’s important that a company supports a social cause. That’s almost half of your customers, and that number will grow. Done right, customer support makes you money. . Follow on Twitter: @Hyken.

2023 135

2023 Customer Service Customer Experience B2C 135

ShepHyken

OCTOBER 19, 2022

The company marketed the car as “an appliance” for people who wanted a no-frills basic car to get them from point A to Point B. . But it wasn’t long before the hype that came from the marketing and advertising fell short. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Automotive 123

Automotive Reference Advertising Brands 123

ShepHyken

JUNE 6, 2023

But it’s still not free – at least not to the company’s paying customers who, whether they realize it or not, are covering the cost of the marketing program that gives away a month’s worth of product while the prospect decides whether they will buy or not. This article is an example of free. Connect with Shep on LinkedIn.

Workshop 85

Workshop Advertising Customer Service Training Consumers 85

ShepHyken

APRIL 6, 2022

A great service experience creates price tolerance. How much tolerance depends on the market or industry. You can’t ignore that more than half of the customers we surveyed said, “Great customer service is more important than price.” . That’s up to you to determine. Just consider the findings.

Customer Service 125

Customer Service Customer Service Training Retail Customers 125

ShepHyken

FEBRUARY 19, 2023

Keep reading to uncover the six degrees of separation between your customer experience strategy and how to achieve it. The author is a software marketing guy, and he shares his take on creating a “dynamite customer experience.” My favorite is number five, which is to “Take advantage of every customer touch point.”

Article 62

Article Customer Service 2023 Customer Service Training 62

ShepHyken

NOVEMBER 9, 2023

This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. It’s a continual process of learning and growth that happens throughout a person’s career.

Customer Service 55

Customer Service Management Leadership Communication 55

ShepHyken

FEBRUARY 21, 2023

Our customer experience research found that 83% of people trust a company or brand more if it delivers good customer service. The benefit of building trust is potential customer loyalty. Your happy customers become the best members of your marketing department. Follow on Twitter: @Hyken

Customer Experience 67

Customer Experience Customer Service Training Reference Loyalty 67

ShepHyken

DECEMBER 6, 2021

While the article focuses on more of the differences between service and care, the first thing I thought about when I saw the title was a better name to describe the type of service we deliver. 8 Ways to Build an Effective Marketing Campaign on a Tight Budget by Lyle Solomon. (Ad That changed with the pandemic.”

2021 67

2021 Article Customer Service 2022 67

ShepHyken

JANUARY 18, 2023

Recently I wrote my annual Forbes article featuring customer service and CX predictions and trends for 2023. The best marketers have realized that personalization is a way to get closer to the customer – or at least make it appear to be so. 4 on the list was Personalization Gets More Personal. Follow on Twitter: @Hyken.

2023 64

2023 Advertising Customer Service Training Reference 64

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. There are a number of lessons here, and this article shares some of them.

Article 81

Article 2020 Customer Service Government 81

Comm100

NOVEMBER 3, 2017

Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why.

Social Media 46

Social Media Marketing Customer Service Training Customer Service 46

CSM Magazine

OCTOBER 19, 2023

Rebranding efforts are breathing new life into established names, while technological enhancements are setting new standards for customer interaction. Some businesses are even expanding their geographical footprint, entering new markets to tap into emerging opportunities. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

MAY 17, 2021

How to Nurture Your Online Customers And Turn Them Into ‘Brand Evangelists” by Peggy de Lange. (B&T) B&T) Building a connection with existing customers is just as integral to any marketing strategy as winning new ones, but how do we turn customers into spokespeople for our brands?

2021 79

2021 Article Customer Service Customer Retention 79

ShepHyken

JUNE 28, 2021

(American Alliance of Museums) Here are ten ways museums and attractions can continue to attract return visitors, including local staycationers, daytrippers, and audiences outside the usual target market. My Comment: Do you want your customers to come back? Of course, you do! and loyalty. Here you will find more experts to learn from.

2021 142

2021 Article Customer Service Government 142

ShepHyken

FEBRUARY 9, 2022

Digging a little deeper, it can show you what products the customer buys – and what they don’t buy, which is actually more important than you think. So, if they aren’t buying something they should be buying, then you should market and sell that to them. The Nike Membership program is a great example of relationship data for business.

Connections 76

Connections Customer Service Training Information Customer Service 76

ShepHyken

DECEMBER 11, 2019

For more information, go to the official website for National Customer Service Week. Share content that is all about the customer and not about the company. In other words, it isn’t a sales or marketing piece. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet.

2020 118

2020 Customer Service Fashion Customer Service Training 118

ShepHyken

DECEMBER 14, 2020

Here’s RingCentral’s senior director of marketing, Julien Rio’s, take on it. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2020 137

2020 Article Customer Service 2021 137

ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. SparkCentral) Social media isn’t just for marketing anymore.

2017 59

2017 Article Social Media Customer Service 59

ShepHyken

MAY 9, 2022

I like how this article makes us consider what will make the most positive impact on our customers. Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. Drilling down on that type of information and segmenting your customers will help you scale a personalized experience.

Article 67

Article 2022 Customer Service E Commerce 67

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. Is Your Digital Marketing Strategy Ready for an AI Intervention? This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. by Tara Thomas.

2016 102

2016 Article Social Media Customer Service 102

ShepHyken

DECEMBER 18, 2019

It also creates confidence in your customer base by proving your knowledge and expertise. This can be a great marketing piece to attract future customers, too. Have everyone share an example of when they received a great service experience from a fellow employee. In this case, it’s better to receive than give.

2020 122

2020 Customer Service White Paper Social Media 122

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85