SurveyGizmo

AUGUST 10, 2020

“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. This helps them drive product roadmap and development. Injecting the Voice of the Customer.

Feedback 98

Feedback Roadmap Customer Satisfaction Document 98

SurveyGizmo

SEPTEMBER 17, 2020

“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. This helps them drive product roadmap and development. Injecting the Voice of the Customer.

Feedback 64

Feedback E-support Roadmap Customer Satisfaction 64

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona: There were several companies that shared with me that they needed help analyzing NPS feedback.

Feedback 62

Feedback Net Promoter Score Consulting NPS 62

PeopleMetrics

MARCH 25, 2022

This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging.

Roadmap 118

Roadmap Feedback B2B Interaction 118

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. I take notes on customer feedback in Timeline. Tell us a bit about yourself and what your role is at Gainsight. If so, how? .

Management 98

Management Roadmap Document Customer Centricity 98

Gainsight

SEPTEMBER 20, 2019

Our product management team creates a list of all the product improvements, potential new features, and critical bug fixes that need to be made. The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses.

Roadmap 58

Roadmap Document Webinar Definition 58

ChurnZero

APRIL 27, 2023

The meeting we were in was supposed to be a forum where the two teams could trade notes and collaborate on the product roadmap. Here are three ways to support product management so you can do the same. You’d be surprised—gathering and presenting feedback this way will do wonders in a meeting with product management.

Customer Success 52

Customer Success Management Roadmap Feedback 52

SurveySensum

MAY 14, 2024

The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. For businesses managing large volumes of transactions or user interactions, this is indispensable. It’s about turning customer feedback into a quantifiable asset that can directly influence product roadmaps and service enhancements.

Metrics 52

Metrics Demo Financial Feedback 52

Gainsight

DECEMBER 21, 2023

Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. But when you’re an early-stage company, proactive management is difficult without the right resources and tooling.

2023 52

2023 Customer Success Culture Roadmap 52

Gainsight

DECEMBER 27, 2019

6 Important Product Management Metrics (and How to Improve Them). In this post, we take a look at six product management KPIs every product manager needs to know to reach their goals. “As As a product manager, metrics affect every move you make. Is Customer Feedback Really Making It to Your Product Roadmap?

Article 97

Article 2020 Roadmap Metrics 97

Thematic

NOVEMBER 22, 2021

Often, operations management teams end up looking only at the star ratings. Those, at least, are easy to manage quantitative data. Call it review analysis software, or a feedback analytics platform. Essentially, the feedback analytics platform sorts through the review data. Our top recommendation: Thematic.

Travel 71

Travel Feedback Roadmap Customers 71

Gainsight

APRIL 23, 2019

Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Tip #2: Inventory requests for easier product roadmap planning. What does it really mean to be a good product manager?

Management 49

Management 2019 Roadmap 2018 49

ReviewTrackers

MARCH 14, 2019

To understand what “customer journey” means, let’s use a definition by SurveyMonkey : “Think of the customer journey as a roadmap detailing how a customer becomes aware of your brand, their interactions with your brand–and beyond. Invest in tools and technologies that capture customer feedback. Nurture your digital channels.

Banking 94

Banking Customer Journey Touchpoint Rewards Programs 94

SurveySparrow

NOVEMBER 28, 2023

Strategic management of this requirement involves recognizing their neutral impact on customer sentiment. Basic Product Documentation : Essential but not a significant satisfaction factor, an “Indifferent Need!” Flexibility allows you to respond to customer feedback and market shifts swiftly. Define the mission. #2

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

Totango

MARCH 12, 2019

Follow a Roadmap Established by Customer Success Software. Quality customer success software makes it easy to break the onboarding process down into manageable steps, putting you on the path to success. Provide a means for customers to give feedback. Document every customer interaction and automate tasks.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Retently

MAY 2, 2023

While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. When it comes to gathering customer feedback , the options are endless: comments, social media, emails, and chats with support teams. What is NPS, CSAT, and CES?

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Amity

APRIL 16, 2018

Deciding how much of your product roadmap - if any - to show your customers can be an area of uncertainty. Your product roadmap is your company’s high-level and strategic goals documented, along with an execution strategy that communicates how you plan on getting there. Finally, manage expectations. Be Transparent.

Roadmap 69

Roadmap Feedback Document Customers 69

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Regularly Update Your Playbook Documentation emerged as a key element in risk management.

Management 10

Management Document Roadmap Customer Success 10

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. The problem is, many B2B community managers are unsure about how to get started. Don’t forget customer satisfaction & feedback.

ROI 61

ROI B2B Roadmap Download 61

SmartKarrot

SEPTEMBER 2, 2022

Act as an internal advocate for customers by providing client feedback. Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Grubhub As a Director of Customer Success, you will exceed financial targets by managing pipeline and team activity, with an ability to accurately forecast and motivate.

Customer Success 19

Customer Success Roadmap Reference Document 19

SmartKarrot

OCTOBER 25, 2023

Thus, equipping KAMs with a structured crisis management framework is no more just a nice to have— but it is an essential strategy to act or be proactive during potential disruptions and reputational damage. Aftermath Management: Beyond the immediacy of a crisis lies the equally daunting task of post-crisis relationship management.

Management 10

Management Document Communication Roadmap 10

Gainsight

JANUARY 8, 2021

Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Jackie does not consider herself a typical Product Manager. Internal Team Alignment.

Sports 52

Sports Roadmap Government Customer Centricity 52

CSM Magazine

JULY 14, 2021

With them you will enjoy community discussions, hands-on projects, and individual feedback. Work on your time management. To improve your time management you should start your mornings by making a to-do list and sparing enough time for each task. Create a roadmap. It means that you are organized and responsible.

Roadmap 52

Roadmap Document Communication Travel 52

Centercode

APRIL 16, 2019

These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs). I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. Satisfaction.

Metrics 65

Metrics Net Promoter Score ROI Leadership 65

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Roadmap Document Webinar 19

SmartKarrot

DECEMBER 14, 2022

Coach, manage, and grow the Customer Success team as they scale. Role: Customer Success Lead Location: London, England, United Kingdom (Hybrid) Organization: Ultimate Asset As a Customer Success Lead, you will manage the UK Client Success team, and look after their individual progression. manage the technical support team.

Customer Success 19

Customer Success Roadmap Document Customers 19

SmartKarrot

MARCH 17, 2023

Working effectively with key stakeholders across the organisation will require alignment with Sales on cross-selling and up-selling as well as a focus on selling with a retention focus; alignment with Product and Business Development on guiding Product Roadmap; and alignment with Marketing on guiding Marketing activities to Current Subscribers.

Customer Success 19

Customer Success Roadmap Customers Document 19

Help Scout

AUGUST 24, 2021

Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. Standalone knowledge base software is a dedicated tool that is solely meant for creating, maintaining, and managing a knowledge base. It’s basically an internal wiki plus a project management tool.

Article 106

Article Roadmap Document Demo 106

SmartKarrot

OCTOBER 13, 2022

Diligently track all deliverables and project elements as a program manager. Apply here: [link] Role: Director, Client Success Location: Remote, Home, KS, US Organization: PopHealthCare As a Director of Client Success, you will understand the primary business objectives of the client, while developing and managing shared goals.

Customer Success 19

Customer Success Workshop Roadmap Document 19

Gainsight

APRIL 20, 2020

Product management in an isolated environment. So what are the new considerations you have to make as a product manager? Easy-to-use in an “at-home” context: People are at home right now with their kids, parents, and pets, managing multiple needs at every second. No checking in with the local champion or administrator.

Insurance 52

Insurance Touchpoint Roadmap Feedback 52

SmartKarrot

MARCH 30, 2022

Manage customer relationships and become the trusted advisor for the customer. Apply here: [link] Role: Customer Success Manager Location: San Jose, CA, US (Hybrid) Organization: Sage As a Customer Success Manager, you will build a cohesive team of Customer Success Advocates that reflects Sage Intacct’s customer-centric approach.

Customer Success 19

Customer Success Roadmap Workshop Document 19

SurveySparrow

FEBRUARY 29, 2020

Product managers think that only technology and the final product is everything, but they forget about the fact that it is all about users. Product managers are the ones who are solely responsible to enhance the product experience. You can use various channels to collect feedback from customers. They should be the sole focus.

Feedback 72

Feedback Document Customer Journey Mapping Presentation 72

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Customer Success 19

Customer Success Roadmap Document Webinar 19

SmartKarrot

JANUARY 12, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Dover As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers.

Customer Success 19

Customer Success Leadership Roadmap Document 19

SmartKarrot

APRIL 26, 2022

Role: Director Customer Success – Lending Location: Charlotte, NC, US (On-site) Organization: Ally As a Director of Customer Success, you will establish robust feedback loops and communication channels (e.g., Ensure services are introduced into production per the agreed Project/Product Management Framework.

Customer Success 19

Customer Success Roadmap Customer Service Representative Leadership 19

SmartKarrot

JANUARY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Dover As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers.

Customer Success 19

Customer Success Roadmap Document Customers 19

SmartKarrot

MAY 16, 2022

Manage client needs daily including but not limited to implementation, reporting, weekly / monthly meetings. Build and manage relationships across senior business leaders. Act as the customer’s voice with internal teams to inform the market insights and strategic roadmaps.

Customer Success 19

Customer Success Roadmap Document Metrics 19