BlueOcean
NOVEMBER 13, 2023
Keep your finger on the pulse of the industry. From AI and VoC to EX and TX, here are some resources to inspire for the new year. As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry.
ShepHyken
NOVEMBER 13, 2023
Top Takeaways: The future of customer service is being transformed by AI-powered technologies that can automate and enhance customer interactions. Technologies, such as ChatGPT and generative AI, are revolutionizing how businesses interact with their customers. AI is redefining customer support. While there will still be a need for human agents in certain high-touch situations, the majority of customer interactions will be handled by AI-powered systems.
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SurveySensum
NOVEMBER 13, 2023
Did you know that, over 7 billion people worldwide are using mobile phones in 2023? That’s a lot of people…like a lot. This is why it is all the more important that businesses pay attention to their mobile CX. Because 62% of this population will also abandon their shopping experience with you if they encounter any negative experience. Now, you might be wondering, ‘How can I amp up my mobile CX game?
ShepHyken
NOVEMBER 13, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Pinnacle of CX: Community in Three Layers by Nate Brown (LinkedIn) You’ve likely already seen the new U.S. Surgeon General report.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SAP Customer Experience
NOVEMBER 13, 2023
Si tiene una cuenta de proveedor de SAP Ariba y desea ponerse en contacto con nuestro equipo de soporte técnico, entonces este blog es para usted. Para comunicarse con el equipo de servicio de soporte de SAP Ariba, lo que puede hacer es seguir estos pasos: Acceda a este link.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
NOVEMBER 13, 2023
In the bustling world of business, treating your customers with the utmost care is a cornerstone of success. Happy customers not only stick around but become brand advocates, spreading the word like wildfire. So, how do you ensure you’re treating your customers right? Here are four pro tips to guide you on this journey. Seamless Customer Support: Building Trust Through Accessibility When issues arise, and they inevitably will, the quality of your customer support can make or break the rela
Kapta Customer Success
NOVEMBER 13, 2023
In today’s marketplace, customer retention is dependent on customer outcomes. In fact, the best predictor of customer retention is measurable customer results. Forrester also found that B2B organizations that consistently prioritize customer outcomes are three times more likely to experience at least 10% growth in revenue, profits, and customer retention.
ThriveableBiz
NOVEMBER 13, 2023
Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. We often get tangled with our personal dreams, and forget the most important people, our customers. Being the Best is a dangerous myth, and one of the great furphies of small business marketing. Positioning as the Best in your category, falsely assuming that customers are totally rational.
Gainsight
NOVEMBER 13, 2023
Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to riding the new wave of artificial intelligence in SaaS. And, while we’ve been leading in AI since first announcing Horizon AI in 2021, we’ve been hard at work making AI more meaningful and using the latest Generative AI technologies to add more value to our customers’ day-to-day needs.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
ThriveableBiz
NOVEMBER 13, 2023
Building Trust with Customers when Gathering Insights - It comes down to relationships in marketing. And for your insights program to be an effective marketing touchpoint, customers must feel respected and safe, as in any relationship. Billy Joel called it “A Matter of Trust”. Where people feel they can share their feelings and opinions with you, without opening the floodgates to sophisticated, social media retargeting or just plain, old-school, hard-sell spam.
Help Scout
NOVEMBER 13, 2023
In this article, we’ll explore the benefits of AI chatbots and look at some examples that prioritize creating a smooth experience for customers.
ThriveableBiz
NOVEMBER 13, 2023
Insights vs Facts: What's the Difference for Business Marketing? In popular usage Insights is often a substitute term for Marketing Research. We all do it! It can be seen as more contemporary, tied with the actual outcomes you receive from the research process. Fair enough. It’s also a friendlier word to engage non-researchers in the value of the results.
Nasuni
NOVEMBER 13, 2023
Neil McCrindle discusses Nasuni’s latest hybrid cloud storage momentum in the energy sector through a strategic partnership with Cegal.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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2020 Research
NOVEMBER 13, 2023
Learn how our new Observer self-authentication feature works, tips for how you can prepare before research day, and ways our QualSupport team can step in and take some of the weight off of your shoulders whenever you need some additional hands on deck.
ThriveableBiz
NOVEMBER 13, 2023
Judy had a conversation with Brad McDonald from Godfreys Law and host of the Real Solutions Business Podcast, where she talked on Marketing for SMEs. You can listen to the episode using the link below. Hungry for more? Marketing = Customers + Heart is your road map to building your growth strategy.
Centercode
NOVEMBER 13, 2023
One of the biggest challenges of managing feedback is organizing it. This isn’t news to most test managers. When the bulk of prioritization happens on the back-end of a test, it can create a massive time sink. That’s why using task scenarios to organize feedback on the front-end of the test comes in handy.
Clarivate
NOVEMBER 13, 2023
Clinical outcome assessments can take years to generate but may pay big dividends in patient-focused drug development, centering the patient experience and potentially bolstering a product’s case with regulators and payers. The global Clarivate clinical outcome assessment team is comprised of health psychologists and outcomes researchers who have extensive methodological and commercial experience.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
NOVEMBER 13, 2023
If you believe the headlines, large language models (LLMs) will magically reinvent how generative AI (genAI)-powered business applications get built: “Just jam your knowledge into a fine-tuned, vector-embedding, prompt-engineered large language model from one of the big players.” Things just aren’t that easy.
Help Scout
NOVEMBER 13, 2023
Things may look a little different, but we’re still the same: Unveiling and taking a behind-the-scenes look at Help Scout’s new brand identity.
Forrester's Customer Insights
NOVEMBER 13, 2023
I’ve been involved with account planning programs for over 30 years — first as a sales rep, then as a sales manager, then as a sales operations leader, and, finally, as an analyst and advisor. And in all that time, resistance by sellers to the process of creating and leveraging account plans remains high. Why?
Help Scout
NOVEMBER 13, 2023
Connect your company’s Instagram account to Help Scout to better manage customer conversations across multiple channels.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Nasuni
NOVEMBER 13, 2023
Neil McCrindle discusses Nasuni’s latest hybrid cloud storage momentum in the energy sector through a strategic partnership with Cegal.
Forrester's Customer Insights
NOVEMBER 13, 2023
Generative AI, as it stands today, is a minimally viable solution for frontline marketers. But that’s going to change. Generative AI will revolutionize frontline B2B marketing, offering both opportunities and threats to the status quo. Forrester forecasts that automation and AI overall will replace 4.9% of US jobs by 2030.
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