3 Ways Humans and AI can Work Together
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MAY 6, 2021
Which is better: machines or humans? We’ve seen the debate for years. When it comes to customer service, there are strong opinions for each. . On one hand, automated systems can handle an unlimited number of customers at once, resulting in less time wasted and lower operational costs. On the other hand, humans can elevate customer satisfaction by bypassing business rules and emotionally supporting customers.
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