Topdown
NOVEMBER 2, 2020
The most important person to a company or organization isn’t the CEO or any of the C-suite executives; it’s not even the chairman of the board of directors or even the majority stockholder. Nope. The most important person to any company or organization is the individual end-consumer.
Oracle
NOVEMBER 2, 2020
We ‘re proud to present our next article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. 2020 is an interesting year, filled with unique challenges we’ve never seen before — and some challenges we’ve seen a lot and in almost every business around the world.
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ClientSuccess
NOVEMBER 2, 2020
As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. As your team heads into 2021, staying on top of industry trends, innovations, and best practices will be key to maintaining the high level of customer service your accounts now expect while continuing to grow and expand your internal team’s development and education. 5 resources to set your CSMs up for success
NICE inContact
NOVEMBER 2, 2020
Interactive voice response (IVR) systems are the gatekeepers to the contact center. As such, they set the tone for the entire interaction. Does your gatekeeper welcome everyone in with little friction, or is your IVR system more like the troll under the bridge, barring the way until customers answer the riddles correctly? Contact centers can meet self-service goals with their IVRs while still delivering good CX.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Hallmark Business Connections
NOVEMBER 2, 2020
In recent years, a growing number of companies have discovered the magic in sending holiday-themed cards and well wishes to customers and employees alike. Of course, all the uncertainty over the past eight months has sparked even more interest in expressing appreciation and gratitude. Companies are compelled to send holiday cards to customers and employees to thank these very important people for keeping their businesses alive and thriving.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
kommunicate
NOVEMBER 2, 2020
Brand loyalty has become more valuable than ever. People expert deeper and more personalized engagement with the companies before considering making a purchase. As a result, businesses have had to shift how they target and engage with customers. A big part of that is messaging. Personalized messaging, at scale, can be achieved through conversational AI. [.].
SurveySparrow
NOVEMBER 2, 2020
‘Work from home’ has been a buzzword for quite some time, but then 2020 has completely changed the way we think about it. The Coronavirus pandemic has made us take unprecedented steps to create a semblance of normalcy in our lives. Most of the working world has been forced to work from home to stop the spread of the virus. Hence, the importance of remote employee engagement is more than ever. .
MyCustomer
NOVEMBER 2, 2020
Download this Guide. Lead goal. 75. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. This eBook explores how you can boost your business ROI by providing first class customer support. Download now to find out more.
CSM Magazine
NOVEMBER 2, 2020
Do you want to monetize your videos with advertising on YouTube? Are you looking for ways to get more visibility on your brand channel? Whatever your goal, increasing your likes on your YouTube channel is a great start. It is a great way to strengthen your online presence. Increasing the likes on your channel can help you make more out of your videos.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
MyCustomer
NOVEMBER 2, 2020
Download this Guide. Lead goal. 75. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. This eBook explores how you can boost your business ROI by providing first class customer support. Download now to find out more.
CSM Magazine
NOVEMBER 2, 2020
Imagine you are talking to a customer over the phone. You are in this part of the conversation where the client asks you about help with a product or services. Suddenly, you realize there’s something wrong with your headset. They cannot hear you. The last sentences on the line are “Hello, can you hear me” or “I will put you through another department,” and then your line goes dead.
Lithium
NOVEMBER 2, 2020
Hello, to all of our Atlas members! A special thank you to everyone who joined us for Khoros Engage Digital! We hope the experience inspired you to continue pushing for new heights. Lot's of exciting initiatives in the works at Khoros that we can’t wait to share. The Atlas highlights will now coincide with the upcoming Knoros customer newsletter to give our members a spotlight and easier access to essential information resources.
SmartKarrot
NOVEMBER 2, 2020
Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. Budgets have been compromised and priorities have moved online. In this mix, it is necessary to find efficient ways to sustain your business.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
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Zonka Feedback
NOVEMBER 2, 2020
We're ecstatic to announce and introduce Integrations to you at Zonka Feedback. Integrations will play a key role for you, our valued customers, to create seamless workflows with the tools you use and love. ??.
SmartKarrot
NOVEMBER 2, 2020
Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. They strive to streamline practices behind imbuing customer loyalty. And endeavor a core tactical resource for the organization.
Optimove
NOVEMBER 2, 2020
Successful CRM strategies are no longer only driven by revenue and cross-sell capabilities but also by the need to develop healthy and enjoyable gaming experiences that foster long-lasting player relationships. As operators shift their focus away from promotion-based marketing, you must have the right tools to identify players who are predicted to become at-risk.
SmartKarrot
NOVEMBER 2, 2020
Role: Director, Customer Success Location: Cincinnati, OH, US Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable, and empower a geographically dispersed team of Customer Success professionals resulting in superior customer experiences. Partner closely with cross-functional leadership, on the coordination, development, security, and service of business opportunities that deliver against, SLAs, IOs, and MSAs.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ReviewTrackers
NOVEMBER 2, 2020
Magellan Solutions
NOVEMBER 2, 2020
Your 3D design is as good as your 3D modeling software. That being said, it’s important to ensure that your software is up-to-date to keep ahead of your competition. . If you’re looking for the best 3D modeling software today, then this article will help you get moving in the right direction. But first, let’s have a short overview about 3D modeling software.
PK
NOVEMBER 2, 2020
In past posts, we’ve covered the history of direct to consumer (DTC) sales, and made the case for why brands that sell through more traditional retail channels should go DTC […]. The post The case for DTC: Keys to success and principles for growth appeared first on PK.
CSM Magazine
NOVEMBER 2, 2020
Hiring a freelance professional allows you to reduce costs significantly and optimize corporate spending. However, hiring a freelancer poses some unique challenges every employer can confront. To help you make the right choice, this article explores the most common risks you may encounter when hiring and working with freelancers on platforms like Twine. 8 most common risks that you may encounter. 1.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
Gainsight
NOVEMBER 2, 2020
This is part 5 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. If you’ve ever watched an older sibling play a video game and cried, “Watch out!,” you know the vicarious thrill of being a video game spectator. Streaming networks like Twitch have proven that watching and commenting is a billion-dollar market, and now it’s a billion-dollar business in sales too.
CSM Magazine
NOVEMBER 2, 2020
Suffering from a workplace injury can have major consequences on your life. It doesn’t matter what the nature of your job is; your employer is obligated to give you all of your rights if you are injured at work, whether you are a full-timer, a part-timer, or a freelancer. That being said, you should understand your rights first before asking for them to make sure that you stand on solid ground.
Gainsight
NOVEMBER 2, 2020
This is part 6 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Deep in New Mexico’s Alamogordo desert there lie buried thousands of copies of the 1982 Atari game E.T. the Extra-Terrestrial. The game was such a colossal failure it’s credited with precipitating the decline of the once-iconic video game publisher, and behind the game’s “completely broken” control system lies a lesson for product teams: People have to want to play if
CSM Magazine
NOVEMBER 2, 2020
Getting the right loan provider and enough amount for your small business can be a hassle. It is also stressful before you can launch a business, and without enough capital, it will be impossible. Fortunately, in the current marketplace, you can consider numerous available options to secure business funds. Here are some ways you can fund a small business: Earn And Save From Your Job.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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