Fri.Sep 29, 2023

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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. Both employee engagement and customer experience are vital elements, and with some effort, it isn’t difficult for companies to build meaningful synergy between them.

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How to create buyer personas + Free template

BirdEye

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. But this knowledge does not come easy. That is why businesses invest in developing buyer personas before they get out there in the market.

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Gartner 2023 Magic Quadrant for Multichannel Marketing Hubs: Optimove Ranked #1 in Journey Orchestration   

Optimove

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization. Get your complimentary copy of the report here. According to Gartner, Optimove “enables data-centric, high-frequency marketing programs, with data management and AI to deliver top-tier personalization.

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How to make your blog posts visible on SAP Customer Experience community pages?

SAP Customer Experience

The SAP Customer Experience ecosystem is growing and so are the experts sharing their knowledge back to the community. To make sure these blog posts reach the right audience, you should use the SAP Managed Tags. These tags will display your blog posts on the right community pages. What are.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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How FlexJobs Engages Customers With Proactive Messages

Help Scout

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

More Trending

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Modern Business Growth: Why Inbound Support Services Are Essential for Your Business

Magellan Solutions

Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This is why your inbound support services are a growth pot you want to pay attention to. Especially in the modern world, where business transactions are becoming more and more multi dimensional. You might be asking why inbound support services of all other business growth factors.

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The power of positive reinforcement: 13 customer wins worth celebrating

ChurnZero

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Yet many customer success managers overlook this simple practice. This is in part because the urgency to save at-risk customers can be all-consuming. In my experience, I often see CS teams fixate on an account’s challenges and forget to recognize the wins.

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How to Give Kudos to the Team the Right Way: A Playbook

SurveySparrow

In today’s fast-paced work environment, it’s easy to overlook the importance of giving kudos to the team and peers. Employee recognition is not just a nice-to-have; it’s a must-have for any organization aiming to boost employee engagement and create a positive employee experience. In this guide, we’ll delve into the art and science of giving kudos effectively, leveraging employee recognition software, and much more.

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Gauging Customer Centricity

SaleMove

Take our test to determine if your financial institution is truly customer-centric. See how an interaction strategy can help! The post Gauging Customer Centricity appeared first on Glia Blog | Digital Customer Service Explained.

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The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Customer Engagement in the Age of AI: The Role of Data and Artificial Intelligence

Blueshift

When was the last time you used Google Maps? Or Alexa, or Siri, or watched Netflix’s latest recommendations curated just for you? If the answer is “pretty much, every day,” then AI has been a part of your daily routine already, and knowingly or unknowingly you have been using it extensively! Automation has gradually taken over our lives, and with the advancement of AI and availability of rich data, customer engagement takes on new dimensions and possibilities.

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How to Leverage Your AI-Powered Customer Support Strategy

Brad Cleveland Blog

When jumping into artificial intelligence, many organizations inventory what they’re doing now and look for opportunities to automate. This fixed-pie thinking can be limiting out of the gate. Let’s take a look at leveraging your AI-powered customer support strategy. Those … Continue reading → The post How to Leverage Your AI-Powered Customer Support Strategy appeared first on Brad Cleveland.

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Google Merchant Center Next: What businesses need to know 

BirdEye

Google Shopping is a lucrative and significant channel for retail businesses looking to capture the Google search audience. Most shopping purchases begin on Google, and having your products listed above the search results can give every business a competitive edge. The existing Google Merchant Center has helped businesses upload their products, manage the listings, and run product ads for many years.

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10 Things We Learned at Pulse Encore NYC

Gainsight

Pulse takes the Big Apple! That’s a wrap on Pulse Encore NYC , where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star keynotes, hands-on workshops, and even more exclusive time with Customer Success (CS) leaders. In case you missed it, here are our top 10 takeaways from Pulse Encore NYC. 1. Digital = Success for All One recurring theme of Pulse Encore NYC was this: digital touch gives you superpowers.

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11 Tips to Drive Learning Content Consumption

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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[YouTube] How to Overcome 2023 Business Challenges with Innovative CX

Experience Investigators by 360Connext

This year, business leaders face many challenges that can best be described as "stubborn." Labor shortages, supply chain disruptions, and inflation are just.

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How to Leverage Your AI-Powered Customer Support Strategy

Brad Cleveland Blog

When jumping into artificial intelligence, many organizations inventory what they’re doing now and look for opportunities to automate. This fixed-pie thinking can be limiting out of the gate. Let’s take a look at leveraging your AI-powered customer support strategy. Those … Continue reading → The post How to Leverage Your AI-Powered Customer Support Strategy appeared first on Brad Cleveland.

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Migrating to Braze: How to Transition Effortlessly With Braze Onboarding

Braze

Unlike legacy cloud providers that can require 6+ months to reach the stage where all data is set up and ready for an email program, with Braze you can send out your first campaign in as little as six weeks.

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LULA Loop: Delivering Better Rides With Kommunicate By Their Side

kommunicate

Most of us reading this have taken an Uber at one point of time or another. In fact, the global ride sharing market is worth a whopping $69.3 billion, according to this Bloomberg report. The biggest names include Uber, Lyft and Ola cabs. We also have the little less known Didi Chuxing and Gojek playing [.] The post LULA Loop: Delivering Better Rides With Kommunicate By Their Side appeared first on Kommunicate Blog.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Gartner: Optimove #1 in Journey Orchestration

Optimove

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

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The Ultimate Guide to Customer Experience Workshops

SurveySparrow

Did you know that 61% of consumers are willing to pay a premium of at least 5% for a promise of exceptional customer experience? That’s huge! So, how do some businesses stand out in the crowd? Well, the secret lies in their commitment to improve and enhance customer experience. And one powerful tool that can help achieve this is a customer experience workshop.

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How to embed social media feeds on a website (with examples)

BirdEye

If you want your website visitors to stick around, you need to give them a reason to stay. Embedding social media feeds on your homepage will give your website the stickiness you’re looking for. Your social posts say a lot about your business, products, and services. Displaying them only on your social media profiles is a wasted opportunity. Instead, make them a central component of your site to build brand awareness and social proof.

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Best strategies for customer self-service

ViiBE Blog

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance. That is why self-service was invented.

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10 Questions to Ask Before Buying an LMS

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.