Wed.Mar 27, 2024

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Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. — brands must recognize that the ability to manage their digital channels and digital reputation is

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The QUI Rule a.k.a. The GREAT Rule: Serve to WOW customers. Serve to CARE.

Bill Quiseng

You’ve heard of The Golden Rule: Treat people as you want to be treated. Dr. Tony Alessandra has shared with everyone about The Platinum Rule: Treat people as they want to be treated. Today I offer The QUI Rule also known as the GREAT Rule: Treat customers a little better than they want to be treated. You are happy because customers leave satisfied with your product or service.

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Reduce Customer Churn with the Voice of the Customer (VoC)

Thematic

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence? Churn –  lost revenue, tarnished reputation, and wasted effort.

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Decoding Twitter Impressions: Your gateway to greater engagement

BirdEye

Twitter (currently X) metrics help businesses understand how to improve their platform presence and grow stronger. Among these metrics, Twitter impressions stand out as crucial. They accurately depict your brand’s reach and impact on the platform, helping you tweak your strategy as needed. This blog post will discuss what impressions mean on Twitter, why they matter to businesses, how to calculate them, and strategies to skyrocket your brand with higher impressions.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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How Watercare drive customer excellence with VoC and Thematic

Thematic

Watercare, New Zealand's largest water and wastewater utility, are responsible for bringing clean water to people and managing the waste water systems that safeguard the Auckland environment and citizen health. On a typical day, Aucklanders don’t say much to Watercare. Water as a sector gets taken for granted, with their drainage and pipe infrastructure and services largely out of sight and out of mind.

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12 Ways to Effectively Collect Customer Feedback

SurveySensum

Imagine a company struggling to tap the full potential of their product. They are constantly improving their product but it is not getting reflected in their numbers. What could they be lacking? Well, it could be that they are not listening to the voices of their customers properly. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer?

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Service or Hospitality?

Customer Enthusiast

Today’s blog post is a part of a series of posts that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned the distinction between service and hospitality. Service is the action of helping or doing … Continue reading "Service or Hospitality?

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D2 Launches Facilities Management Division with BigChange

CSM Magazine

D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. Previously known as D2 Maintenance, the Kent and London based company achieved a 200 percent increase in turnover in its first year of operation. D2 Facilities provides a range of building maintenance and facilities management services to blue chip clients across London and the South East.

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149: What is Your Competitive Advantage?

The DiJulius Group

Want the secrets to standing out in a crowded market and captivating your customers? On this episode of The Customer Service Revolution, get ready to change your business as guest Jaynie Smith analyzes the stark reality that many CEOs are in the dark about their competitive edge. John’s conversation with Jaynie dives into customer-centric strategies, Read Full Article The post 149: What is Your Competitive Advantage?

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Secrets to Retaining Players at Online Casinos

CSM Magazine

The success of an online casino depends on its ability to retain players. Learn about the best practices and strategies that will help you retain your user base. How to keep your players Customer Retention is a set of activities to retain customers within a product or to ensure repeat sales. The concept is relevant for all verticals where earnings are based on long-term services (gambling, betting, dealing, binary options, crypto).

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The State of Customer Engagement in APAC in 2024

Braze

Find out the state of customer engagement in APAC in 2024, according to the latest analysis from the fourth-annual Braze Global Customer Engagement Review.

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Optimove Announces Next-Generation Advancements to its AI-powered Suite, OptiGenie, Plus More New Features to Empower Marketers

Optimove

New OptiGenie advancements include expanded Generative AI Insights, Self-Optimizing Streams, and OptiLive (enabling AI-based real-time, personalized messaging); other new advancements include WhatsApp Integration and Self-Service Data Ingestion, empowering marketers to elevate customer engagement and drive business growth The post Optimove Announces Next-Generation Advancements to its AI-powered Suite, OptiGenie, Plus More New Features to Empower Marketers appeared first on Optimove.

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Investing In Customer Success Delivers 107% ROI Within 3 Years

Forrester's Customer Insights

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

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11 Tips to Drive Learning Content Consumption

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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The Swing Voter Project Wisconsin: March 2024

2020 Research

Key Takeaways Respondents who watched Biden’s State of the Union address still have concerns about his health Some of the Wisconsin voters had issues with a campaign ad from Trump showing Biden’s stumbles An ad from Biden’s campaign got a more favorable response A rule reducing credit card fees was supported by some of the participants and opposed by others In this Article Context for Wisconsin Swing Voters The State of the Union Address President Biden’s Health An Ad from Trump’s Campaign An Ad

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What Is Technical Support in BPOs?

Magellan Solutions

The question “What is technical support ?” has become increasingly relevant. Did you know that nearly 8 out of 10 businesses are outsourcing their information technology (IT) functions? That’s a staggering number! But why is this happening? Technology has become an integral part of our lives. It makes our daily activities both more accessible and more complex.

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Artificial Intelligence Blog Series: Metadata Generation for Digital Content

Clarivate

Special collections are often the gem of a library and deserve to be easily accessible to library patrons. At Ex Libris, part of Clarivate, we are prioritizing this vision as we work on metadata enrichment via AI for digital resources. Special collections include unique material in a variety of formats, from rare historical documents to contemporary records and photographs and everything in between, such as books, newspapers and articles.

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Your Employees Aren’t Ready For AI — Prepare Them With AIQ

Forrester's Customer Insights

Employees improving their AIQ through intentional training efforts. Source. Employee readiness – or lack thereof – will make or break your generative AI strategy. Most leaders focus more on deploying genAI tools than on upskilling employees to be successful using them. That’s a potentially costly mistake.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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11 Cold Email Templates to Boost Your Response Rates

Help Scout

Kickstart your cold email open rate with our list of 11 templates and learn the steps you can take to craft compelling templates of your own.

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Optimove Launches OptiCircle, a Community to Empower Customers in CRM Marketing

Optimove

Optimove, the first Customer-Led Marketing Platform, launched OptiCircle, a supportive community learning environment that will elevate its customers’ CRM Marketing expertise, foster peer connections, and provide valuable learning resources. The new community was announced today at Optimove’s annual user conference, Optimove Connect, in London. The post Optimove Launches OptiCircle, a Community to Empower Customers in CRM Marketing appeared first on Optimove.

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Help Scout Using Help Scout: Saved Replies

Help Scout

Let’s take a closer look at some FAQs about how Help Scout's customer support team manages and uses saved replies!

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5 Key Takeaways from The Forrester B2B Conversation Automation Solutions Wave

Forrester's Customer Insights

B2B buyers have high expectations for their interactions with providers. B2B conversation automation vendors forged a market in their early response to increasing expectations for personalized, responsive interactions. These vendors offer purpose-built conversation automation solutions that address key lifecycle revenue marketing use cases, providing AI-powered chatbots and virtual assistants to augment human interactions and workflows.

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10 Questions to Ask Before Buying an LMS

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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The State Of Digital Experiences In Manufacturing In 2024

Forrester's Customer Insights

Written by Hannah Jachim, Senior Research Associate Both on-the-glass and below-the-glass technologies drive digital experiences in manufacturing. Simultaneously invisible and immersive, digital experiences can also help manufacturers adapt to changing customer demands, optimize production processes, and enhance collaboration across the supply chain.

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