CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Product Managers are primarily responsible for identifying customer needs and the larger business objectives that their product or feature will fulfill.

Insights 52

Insights Management Roadmap Feedback 52

CSM Magazine

MARCH 3, 2021

ITSM.tools principal analyst and content director Stephen Mann and Vivantio chief operating officer Andy Walsh discuss how to adopt ITIL for non-IT services, specifically for customer service management and enterprise service management. To view this free educational event, please click here.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Manage View Updates. So, how did they do it? Was it the stars aligning?

2022 52

2022 Roadmap ROI Social Media 52

Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Are Product Managers Chief Executives of Their Product? Benchmark: Product Roadmapping With Product Experience Data. The Five Stages of SaaS Product Management Maturity.

2023 52

2023 Roadmap Webinar Metrics 52

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Insights User Experience Definition 63

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. As you launch your business, consider obtaining an associates degree in business management online to strengthen your knowledge in essential business management skills.

Financial 78

Financial Social Media Roadmap Loyalty 78

SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

ChurnZero

FEBRUARY 26, 2021

Director of Customer Success at Nylas explains that since they have a highly technical product, their customers often benefit from talking directly to Product Managers who help facilitate conversations around more complex and painful customer issues. Take the initiative to align on your product roadmap. Matt Kearns, Sr.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. The leading edge of product-led growth (PLG).

2022 59

2022 Roadmap Events Connections 59

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. It was a fantastic event, with lots of great speakers and one that will go down as a huge success! by Sam Frampton. on 3 Dec 2018.

Events 40

Events 2018 Customer Centricity Roadmap 40

Gainsight

JULY 10, 2023

With the right approach to scaling CS touchpoints using email, in-app, Community, or other channels, organizations can determine which types of engagement drive the most value for customers by measuring open rates, content engagement, conversion events, and more.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. For some community managers, this question isn’t of massive importance. Upcoming. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. Business Manager- Services, Kubota Tractor Corporation.

2020 62

2020 Customer Service Roadmap Hospitality 62

Experience Investigators by 360Connext

AUGUST 22, 2023

It gets easier with time, and there are plenty of great feedback management tools to help. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. The goal, however, is to meet customers wherever they are and on their terms.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Webinars & Events Some event areas are limited to Khoros customers only. Hello Atlas members! Not able to join us live?

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

PeopleMetrics

MARCH 25, 2022

This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging.

Roadmap 118

Roadmap Feedback B2B Interaction 118

Lithium

JULY 7, 2021

Community Managers & Mental Health Khoros Strategic Services team dive into how fostering connection and meaningful relationships can lead to improved mental health. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

2021 52

2021 Roadmap Webinar Leadership 52

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. At InVision , our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. We focus on sync, advanced prototyping, security, team management and much more.

Customer Success 84

Customer Success Management Roadmap Events 84

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Instagram direct messages in Marketing The long-awaited ability to manage Instagram direct messages is here, including the ability to both receive and reply to story mentions. Upcoming Webinars.

2021 52

2021 Webinar Events Download 52

Gainsight

OCTOBER 5, 2022

The time to get serious about risk and renewal management is now—before customers start to slash budget. Sophisticated digital tools can manage relationships at scale, with limited resources. Make your users feel seen, understood, and celebrated with events, videos, and other special forms of content.

Customer Relationships 59

Customer Relationships Roadmap Customer Success Sales 59

CX University

SEPTEMBER 28, 2021

This article was originally published on nation.africa by Lucy Kiruthu, Management Consultant. Monday morning is a great time to hold your launch event. I urge businesses to plan fun events with their teams throughout the week. These events can be physical or virtual. Every first full week of October is special.

Customer Service 52

Customer Service Events Roadmap Consulting 52

Customer Bliss

APRIL 11, 2018

Geeta Wilson’s career began in marketing, where she advanced from coordinator to analyst, then management. As an HR manager, Geeta saw the challenges of talent recruitment, growth, and retention in the healthcare system; she saw how important the people experience in organizations really is. Create a 90-day roadmap.

Customer Experience 135

Customer Experience Healthcare Events Hospitality 135

ClientSuccess

JUNE 1, 2022

Unfortunately, while these are all not directly related to customer success or customer relationship management, the CSM is on the front lines of these relationships and is often looked to as the leader in all things customer churn. Then, stick to this roadmap throughout the customer relationship to ensure you’re on the right path. .

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Gainsight

DECEMBER 10, 2020

On paper, I’m an Associate Product Marketing Manager. However, if you’ve been to any Pulse events, you’ve probably seen (or heard) me helping to bring Nick’s parody song ideas to life. . It’s a highly cross-functional role so on any given day I’m meeting with members of our product team to learn about what’s ahead on our roadmap.

Marketing 52

Marketing Management Roadmap Touchpoint 52

ChurnZero

APRIL 22, 2022

When you become a ChurnZero customer, you’ll have a team of advocates with you from the start, including a dedicated implementation specialist for onboarding and a dedicated Customer Success manager to help you win. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. this October. Until June… stay tuned.

2022 98

2022 Customer Success Roadmap Events 98

Lithium

SEPTEMBER 6, 2022

Gartner® Customer Experience Management Framework. Assess your CX management maturity and determine what steps to take next. Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. Available On-demand.

Roadmap 52

Roadmap Events Webinar Blog 52

Optimove

MARCH 2, 2023

In sports betting, operators don’t own the sporting events on their platform. Disconnected platforms Many iGaming operators use separate software systems to manage their operations that are not integrated or able to communicate with each other. Your content (events and games) meets your audiences’ needs and expectations.

Sports 52

Sports Roadmap Competitive Advantage Events 52

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Quadient

MAY 20, 2022

It lets you create and manage communication templates across all channels, with a user-friendly GUI and drag-and-drop interface, removing the need for IT to be your communications gatekeeper. Individual events often demand immediate communication. Senior Director of Product Management. Generate (on-demand and batch).

Communication 52

Communication Roadmap Healthcare Omnichannel 52

Lithium

JULY 5, 2022

An Interview For Change: Khoros Expert Opinion on Change Management Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change. Khoros Care Feature Updates. Available On-demand.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

SurveySensum

MARCH 28, 2024

There’s an art to managing coursework, exams, and, let’s not forget, the all-important self-care. Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress. Mastering this delicate balance?

Roadmap 52

Roadmap Feedback Presentation Social Media 52

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52