SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. For the longest time, Pulse focused on customer success teams, but not anymore.

2022 59

2022 Roadmap Events Connections 59

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. The world has now moved from putting the product first to putting the customer first. The Customer Journey is the Product of Customer Success.

2022 84

2022 Customer Success Insights Customer Journey 84

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. It was a fantastic event, with lots of great speakers and one that will go down as a huge success! by Sam Frampton. on 3 Dec 2018.

Events 40

Events 2018 Customer Centricity Roadmap 40

Gainsight

OCTOBER 5, 2022

Check in with your customers NOW to avoid surprises down the road. The time to get serious about risk and renewal management is now—before customers start to slash budget. This will help you prioritize resources and find the right cadence to make sure customers who need attention receive it.

Customer Relationships 59

Customer Relationships Roadmap Customer Success Sales 59

Gainsight

JULY 5, 2022

However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey. Gainsight does believe there is a formula for CS ops in the early stages.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

Customer Bliss

AUGUST 15, 2017

In 2010, she decided to leave the legal field with the aim to move closer to the actual operations and to focus on putting the customer first. Annette is responsible for Thomas Cook’s overall customer experience strategy and road map with a clear focus on the cultural transformation as well as designing the end-to-end customer journey.

Travel 204

Travel Hotels 2010 Customer Journey 204

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Map Your Current Customer Journey 3. Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

CustomerSuccessBox

APRIL 18, 2022

Which again requires your customer base to be successful enough. As each current customer is a potential lead for a renewal event, an upsell or cross-sell, and a source of sales and marketing proof. So, Product-led customer success is when data tells us how customers feel about our product.

Customer Success 52

Customer Success Customer Journey Roadmap Customers 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Moderation and spam management.

2019 52

2019 Engagement Social Media Roadmap 52

SurveyGizmo

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Keep your surveys targeted on a certain feature or event.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Wootric

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Map and trigger different journey touchpoints with the data warehouse. Segment events and send it all back to Salesforce, and beyond for action.

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

Amity

JANUARY 30, 2019

Create a CS mission statement that is shared across your organization, and where appropriate, with customers. Map and evaluate your customer journey (both current and desired state). Look at the structure that is required to support your CS definition, mission and desired customer journey.

Customer Success 61

Customer Success Definition Customer Journey Customers 61

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Moderation and spam management.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Moderation and spam management.

2019 40

2019 Engagement Social Media Roadmap 40

ChurnZero

JULY 2, 2020

If you’re not there, I would definitely keep it under the responsibilities of Customer Success. . Q: How do you define your customer journey in terms of systems and processes? A: [Abby]: When many teams map their customer journey, they often end up defining the journey in their internal terms.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

SurveySparrow

SEPTEMBER 25, 2023

Well, this is where the fascinating interplay of customer journey vs customer experience comes into play. Customer Journey vs Customer Experience Let’s dive right in now and find out how customer journey and customer experience can be the key to your business’s success.

Customer Journey 52

Customer Journey Customer Journey Mapping Customer Experience Social Media 52

Circular Edge

DECEMBER 13, 2022

While retaining historical business transaction data is required, managing it can be a challenge. This makes access challenging for yearly audits or to recover records in the event of a malware attack or other incident. Loyal customers drive profitability and sustainable growth. Who benefits? Who benefits?

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Alida

SEPTEMBER 22, 2016

Test your assumptions about the customer journey. Visionary Award winners Alliant Energy and the Art Gallery of New South Wales shared how they built the ultimate end-to-end customer journey. Companies must welcome customer feedback and continually test and learn from new ideas.

2016 267

2016 Innovation Marketing Insights 267

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. The ESG team was as eager as anyone to get back to these types of events, and I was thrilled to join my colleagues Peter Armaly, Sheik Ayube, and Nick Mitchell to do just that at TSIA World Interact. Get a Program Manager.

Interaction 52

Interaction 2022 Multi-Channel Customer Success 52

Amity

OCTOBER 12, 2017

You really need to approach Customer Success with the mindset that your work is never done. I know I felt that way as a Customer Success Manager at Eloqua when I had my 30+ accounts and I felt like I was always online. The Cycle of Customer Success. Customer Journey. Customer Journey.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc. Yes, you read that right.

Roadmap 52

Roadmap Travel B2B Feedback 52

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Manage complex, cross functional customer implementations for new product deployments.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

Amity

MARCH 20, 2016

Collaborate on the customer roadmap. Provide a ‘long term’ view to the customer for revenue production. Create opportunities for customer to be successful and measure against their objectives. Always show the customer the roadmap and how they can continue to get better with your service.

Roadmap 60

Roadmap Webinar Measurement Customer Retention 60

Amity

OCTOBER 12, 2017

You really need to approach Customer Success with the mindset that your work is never done. I know I felt that way as a Customer Success Manager at Eloqua when I had my 30+ accounts and I felt like I was always online. The Cycle of Customer Success. Customer Journey. Customer Journey.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. Escalations should be strictly managed, with one internal team serving as the quarterback for all important situations. directing the Customer Success System’s implementation.

Customer Success 19

Customer Success Roadmap Customers Webinar 19

SurveySensum

JANUARY 5, 2023

Helps you understand your customer’s views about your product. Measures customer satisfaction with the product. Upgrades your product roadmap. Enhances customer experience and service. It is a feedback platform with which you can send and collect customer feedback at any touchpoint of the customer journey.

2023 52

2023 Feedback NPS Demo 52

Customer Alignment

OCTOBER 2, 2017

They explored the adoption of effective Customer Experience management practices amongst the sample and whether the foundations for Customer Experience excellence were in place. Leaders and Laggards face similar Customer Experience challenges. Interestingly, laggards are on (the right?)

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

Kustomer

APRIL 28, 2022

This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. Jochem explains that journeys look different for all companies and vary depending upon products and services offered. This doesn’t mean that reps have to constantly be pushing customers to buy more.

Management 97

Management Customer Journey Roadmap Customer Service 97

Retently

JULY 2, 2018

As a marketing or growth manager, you can find this question efficient for measuring customer loyalty, tracking the results of a particular marketing campaign and transposing the collected data in a long-term growth strategy. This type of campaign can be highly beneficial for product managers and their team.

NPS 129

NPS Net Promoter Score Feedback Customer Satisfaction 129

SmartKarrot

AUGUST 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: IntelliShift As a Customer Success Director, you will develop and manage a small portfolio of large, high-value enterprise customers with a deep knowledge of the customer’s business goals and success criteria.

Customer Success 19

Customer Success Seminar Roadmap Customer Centricity 19

ProProfs Chat

JULY 6, 2018

If you remember this rule of thumb when engaging with customers, “The customer is first a human being before he/she is a customer”, interactions with customers will be more personal, humanlike, and delightable. Manager, Customer Advocacy at Thomson Reuters Elite. Debbie Szumylo. Brian Andrews.

Customer Service 100

Customer Service Culture Customers Interaction 100

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. In one case I found that the customer engagement model was neglected the most. Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

ChurnZero

JULY 12, 2019

This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Some applications are highly engaging and users access them on a daily basis for a long period of time (their customer lifetime cycle). Your roadmap can partially influence that.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75