Happy or Not

FEBRUARY 26, 2024

In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. Personalize the service Train your staff to be more than servers, making them the architects of personalized experiences.

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

CSM Magazine

DECEMBER 3, 2021

Being customer-centric is more than just offering a good product or service. Customer-oriented businesses like casinos go the extra mile to make people’s lives easier, even if it means working harder. Unfortunately, many gambling businesses toss aside guests after they become customers because they think they’re done.

Social Media 59

Social Media Customer Centricity Poor Customer Service Omnichannel 59

CSM Magazine

APRIL 20, 2021

With many different companies and industries having to quickly shift and change to employees working from home, it has been difficult to maintain a clear and effective level of communication between both colleagues themselves, and customers/clients that a business is trying to reach. Leveraging Social Media. Using the right technology.

2021 52

2021 Social Media Technology Customers 52

ThriveableBiz

APRIL 11, 2023

But let’s throw to the great business guru Peter Drucker who said “there is only one purpose for a business and that is to create a customer … the foundation of the business and keeps it in business. If you don’t roll with the evolving world of your customer, you’ll be left behind. They alone give employment” 22.

2023 98

2023 E Commerce Advertising Touchpoint 98

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. That said, millennials will absolutely turn to social media and peer-to-peer sharing to both document and absorb learnings. Get creative!

Blog 100

Blog Customer Service Fashion Social Media 100

ProProfs Chat

JANUARY 24, 2020

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? Would you say: Product/service reviews? That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. .

Marketing 103

Marketing Social Media E Commerce ROI 103

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 87

Social Media Customer Service Marketing Airlines 87

Ecrion

JULY 29, 2019

The average business loses between 10-25% of their customers every year. While thriving and evolving companies are able to attract new leads to replace normal losses, few focus on understanding why customers leave in the first place. In order to keep your customers, you have to engage them at every point of the customer journey.

Customer Journey Mapping 52

Customer Journey Mapping Omnichannel Social Media Customer Journey 52

Amity

JULY 7, 2016

These days, customers expect a lot from businesses. Simply offering a great product or service at a competitive price isn’t enough. You need to go beyond that to really stand out from your competitors and bag yourself a loyal customer. By creating a partnership with your customers, they will become your best advocates.

Social Media 63

Social Media Feedback Customers Communication 63

Amity

JULY 7, 2016

These days, customers expect a lot from businesses. Simply offering a great product or service at a competitive price isn’t enough. You need to go beyond that to really stand out from your competitors and bag yourself a loyal customer. By creating a partnership with your customers, they will become your best advocates.

Social Media 48

Social Media Feedback Customers Communication 48

Amity

JULY 7, 2016

These days, customers expect a lot from businesses. Simply offering a great product or service at a competitive price isn’t enough. You need to go beyond that to really stand out from your competitors and bag yourself a loyal customer. By creating a partnership with your customers, they will become your best advocates.

Social Media 48

Social Media Feedback Customers Communication 48

Amity

JULY 7, 2016

These days, customers expect a lot from businesses. Simply offering a great product or service at a competitive price isn’t enough. You need to go beyond that to really stand out from your competitors and bag yourself a loyal customer. By creating a partnership with your customers, they will become your best advocates.

Social Media 48

Social Media Feedback Customers Communication 48

Amity

JULY 7, 2016

These days, customers expect a lot from businesses. Simply offering a great product or service at a competitive price isn’t enough. You need to go beyond that to really stand out from your competitors and bag yourself a loyal customer. By creating a partnership with your customers, they will become your best advocates.

Social Media 48

Social Media Feedback Customers Communication 48

Bold360

OCTOBER 20, 2016

Attracting customers, keeping their attention, and providing the right product or service for their needs are all markers on the race track of a successful business. Losing sight of existing customers in the hopes of attracting new ones is like starting the race over from scratch when you’re already moving at 120MPH.

E Commerce 85

E Commerce E-support Multi-Channel Poor Customer Service 85

LiveChat

OCTOBER 20, 2016

Content creation is key in moving your customer from interest to taking a desired action. Understand your ideal customers and what excites them. One way is to send surveys to customers who have just made a purchase and ask them if they would like to be interviewed. Content converts. Good content converts better.

Social Media 59

Social Media Consulting Information Brands 59

Experience Investigators by 360Connext

OCTOBER 6, 2014

A few years ago, I would utter the phrase “customer experience” and get the strangest looks from people. Here, without further ado, are the reasons I believe customer experience is the key to happy customers , employees and people in general. Great customer experiences can do that. Times have changed.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

BirdEye

MARCH 4, 2024

While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. Drive more revenue.

Marketing 109

Marketing Multi-Channel Events Demo 109

ShepHyken

JANUARY 14, 2022

He shares why a neutral experience is just as bad as a negative experience and what can turn a neutral customer experience into an amazing one. Think about your most recent customer experience. Research shows the average dissatisfied customer will tell 12 people about a bad service experience.

Connections 71

Connections Banking Financial Technology 71

Storyminers

JULY 28, 2018

So, a customer who is clearly not satisfied and is requesting it to be dealt with is then put into an 8 week delay cycle, how does that address their complain? Is it too much to ask that once I am a ‘let down’ customer, a complainer, that I get to engage and have it at least considered if not resolved quickly.

Customer Experience 55

Customer Experience 2017 Social Media Customers 55

Storyminers

JULY 28, 2018

So, a customer who is clearly not satisfied and is requesting it to be dealt with is then put into an 8 week delay cycle, how does that address their complain? Is it too much to ask that once I am a ‘let down’ customer, a complainer, that I get to engage and have it at least considered if not resolved quickly.

Customer Experience 49

Customer Experience 2017 Social Media Customers 49

LiveChat

JANUARY 30, 2019

Maybe even make a viral splash in social media and become known to more people! More importantly, I will analyze how exactly it was done visually and what mechanisms brands leveraged to elicit the desired response in their customers. More often than not, such mishaps are outside of service provider control, so every little bit helps.

Travel 35

Travel Brands Banking Transportation 35

Kayako

SEPTEMBER 1, 2016

When you give your customers exceptional support, they are 4 times more likely to reward you with their loyalty. Because helpdesks encourage your staff to see customers as faceless support tickets. . But customers are people, just like you and me. Personal service channels. Your customers email you.

Customer Retention 51

Customer Retention 2016 Customers Social Media 51