TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Engage me to present a One Millimeter Mindset program! Are you listening?

Leadership 86

Leadership Workshop Innovation 2020 86

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. About Mark.

Banking 143

Banking Leadership Net Promoter Score 2015 143

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. An organization’s leadership must believe in the value of customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation. Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

SurveySparrow

MAY 24, 2023

Leadership isn’t a title; it’s a circle of influence that spreads across an organization, nurturing its growth and sustainability. This comprehensive view is exactly what the Leadership Circle 360 brings to the table. What is Leadership Circle 360?

Leadership 52

Leadership Culture Feedback Insights 52

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. By claiming ownership of specific pages on online channels where your brand is present, you can more easily listen and respond to existing and potential customers.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

One Millimeter Mindset

FEBRUARY 11, 2021

If so, you may fall short of creating opportunities to impact, engage, inspire, take action, and innovate. When you target a cross-functional team leadership trajectory, professional success leverages more than delivering presentations during meetings. Engage me to present a One Millimeter Mindset program!

Leadership 92

Leadership Innovation Presentation Consulting 92

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market. CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. Samantha presented her findings to the CEO and executive team through a visual deck, in a way she knew her audience would be receptive to.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making.

Innovation 116

Innovation Culture Leadership Events 116

One Millimeter Mindset

MAY 31, 2023

Then, as others present options to you, you are better able to assess and evaluate what works for you and what doesn’t. Alternatively, are your teams focused on group-think and consensus rather than innovation and evolution? Have your own back first, instead of solely relying on others to have your back. It’s that simple. Together. |

Consulting 84

Consulting Innovation Presentation Leadership 84

One Millimeter Mindset

DECEMBER 7, 2022

First, what are the little things you can do which make a group presentation more pleasant, enjoyable, and participatory? Babette Ten Haken | Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Contact me here to get started.

Consulting 119

Consulting Innovation Leadership Presentation 119

One Millimeter Mindset

OCTOBER 12, 2022

Consider the understandability and accessibility of the ideas you present to each team member, as well as your employer and your client. As a result, you blindside people on the receiving end of your innovative thinking. Have you considered the environment into which you present new ideas?

Consulting 102

Consulting Innovation Presentation Leadership 102

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program! Building trust through your purpose-driven, professional innovation. Need to stop spinning your wheels professionally? Who am I and what do I do?

Workshop 102

Workshop Innovation Leadership Consulting 102

Think Customers

FEBRUARY 1, 2024

That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. CCW Austin delivered an immersive experience for attendees that covered the evolving intersection of AI, customer engagement, and leadership empowerment.

2024 52

2024 Events Leadership Innovation 52

One Millimeter Mindset

SEPTEMBER 7, 2022

Are you open to learning innovative ideas which may grate against how you learned to think about and do things? Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Then engage me to present a One Millimeter Mindset ™ program! Contact me here.

Innovation 85

Innovation Leadership Social Media Travel 85

TechSee

DECEMBER 12, 2022

While a growing number of service leaders intend to make their organization’s revenue generating or closer to revenue neutral, at present, most service organizations are a new expense on the balance sheet. The data also clearly shows that service leaders believe that they need to offer new innovations and better service. .

2023 124

2023 Innovation Presentation Customer Centricity 124

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Workshop Consulting 99

Maz Iqbal

OCTOBER 30, 2014

And that future included the label of ‘a customer-centric organisation’ There was much talk about customer obsession, trust, customer experience innovation etc. I found myself present to that which did not appear to show up for the rest of the team. What was I present to? The accessing to innovation / transformation?

Innovation 69

Innovation Customer Centricity Workshop Leadership 69

2020 Research

FEBRUARY 29, 2024

Read on for a recap of their discussion on current industry trends and get a well-rounded perspective on the industry’s present status and the emerging topics that will shape discussions in the year ahead. Finally, it’s critical to consider the role of market research in facilitating innovation in business.

2024 59

2024 Innovation Leadership Presentation 59

One Millimeter Mindset

APRIL 27, 2022

Or are you focusing on becoming more comfortable generating innovations, as well? I remain purposely focused on catalyzing your professional innovation, one millimeter at a time. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Are you risk-averse or not?

2022 90

2022 Blog Innovation Consulting 90

One Millimeter Mindset

APRIL 15, 2021

Post pandemic professional innovation requires you to push yourself to make necessary hard calls. You and your colleagues are moving forward towards what, continuously, presents as new and next each day. You and your colleagues are moving forward towards what, continuously, presents as new and next each day. So you reflect.

Leadership 96

Leadership Innovation Consulting Presentation 96

Experience Investigators by 360Connext

AUGUST 22, 2023

Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

One Millimeter Mindset

JULY 27, 2022

As a result, neither her clients nor Cynthia were fully present at the meeting on behalf of building trust with and for each other. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor|. Then engage me to present a One Millimeter Mindset ™ program!

Leadership 84

Leadership Innovation Consulting Presentation 84

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? Engage me to present a One Millimeter Mindset program!

2021 115

2021 Innovation Workshop Leadership 115

RapportBoost

OCTOBER 20, 2018

It’s great to see innovative brands leverage science to their — and their customers’ — benefit.”. The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23 appeared first on RapportBoost.AI.

Contact Center 70

Contact Center Webinar Presentation Sales 70

One Millimeter Mindset

JUNE 2, 2021

Instead, you are ready to take your seat at the leadership table. Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Delivered virtually or in-person.

Leadership 117

Leadership Innovation Consulting Events 117

One Millimeter Mindset

MARCH 9, 2021

These are the people who ultimately design, develop, implement, control, and innovate to better serve customers. Engage me to present a One Millimeter Mindset program! Babette Ten Haken, Founder & President of One Millimeter Mindset Speaking & Consulting, catalyzes trust-based, purpose-driven, cross-functional leadership.

Customer Retention 102

Customer Retention Leadership Innovation Consulting 102

One Millimeter Mindset

MARCH 23, 2022

Subsequently, you are more fully present in each day as you collaborate with others. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program! Need to stop spinning your wheels professionally?

Innovation 96

Innovation Presentation Leadership Loyalty 96

One Millimeter Mindset

NOVEMBER 17, 2021

Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Delivered virtually or in-person. I will send you my affiliate link. is available on Amazon.com.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

JULY 28, 2021

They are catalysts for innovation. Because when you are making hard calls together and innovating in new directions, what is Possible is always one millimeter beyond what is comfortable. Then engage me to present a One Millimeter Mindset program! “You can’t read the label if you are inside the bottle (or box)?”

Innovation 112

Innovation Leadership Consulting Events 112

One Millimeter Mindset

DECEMBER 15, 2021

Why not leverage existing core competencies with a smidge more of creativity and innovation? Smart teams and organizations explore the innovation and creativity which reside at the edges of (and beyond) their core competencies. Not the creative and innovative type? Then engage me to present a One Millimeter Mindset program!

Innovation 90

Innovation B2C Workshop 2022 90

Gainsight

JANUARY 18, 2021

As Nick explained in a recent conversation with Lee Weiner , Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts.

Innovation 52

Innovation Leadership Customer Centricity 2012 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. IIJA provides grant opportunities for hydrogen innovation and scaling under Section 40314. Improving electric grid resiliency and transmission.

Presentation 52

Presentation Transportation 2030 Roadmap 52

One Millimeter Mindset

APRIL 6, 2022

Keep in mind that you, yourself, are far more comfortable with the innovations and changes you propose than your colleagues. Then engage me to present a One Millimeter Mindset program! Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |.

Innovation 94

Innovation Consulting Leadership Presentation 94