TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. However, not every visual engagement provider offers the ideal solutions to your needs. However, not every visual engagement provider offers the ideal solutions to your needs. End-User Adoption.

Engagement 109

Engagement Technology Culture Omnichannel 109

InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. If your frontline employees are unkind, uncaring, and unresponsive, there is no way customers will engage with your business beyond the initial interaction.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. It’s part of their internal communications and employee engagement rhythm. An organization’s leadership must believe in the value of customer experience. This means communicating often and earnestly.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. About Mark.

Banking 143

Banking Leadership Net Promoter Score 2015 143

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership 2015 Government Books 98

Customer Bliss

NOVEMBER 29, 2018

Antoinette has held her CCO position for over 4 years now, and while in this role, her executive director told her she needed to figure out how to engage the people who are newly covered. In addition to understanding the customer’s POV, she also met with executive leadership to understand their individual perspectives and pain points.

Chief Customer Officer 195

Chief Customer Officer Engagement Call Center Leadership 195

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Engage me to present a One Millimeter Mindset program! Are you listening?

Leadership 86

Leadership Workshop Innovation 2020 86

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. In her CS100 Summit session, Carine shared her ideas of the top customer success leadership characteristics. Learn more and register today.

Presentation 40

Presentation Leadership Customer Success 2017 40

Customer Bliss

NOVEMBER 19, 2015

Four ways you engage leaders and the organization in the Customer Room: 1. You present the visual depiction of customer growth or loss. The outcome of the growth or loss of your customers and their few key behavioral actions showing growth or diminishment of engagement and bond. Month 3: recommendations for actions and budget.

Engagement 205

Engagement ROI Leadership Customers 205

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

SurveySparrow

MAY 24, 2023

Leadership isn’t a title; it’s a circle of influence that spreads across an organization, nurturing its growth and sustainability. This comprehensive view is exactly what the Leadership Circle 360 brings to the table. What is Leadership Circle 360?

Leadership 52

Leadership Culture Feedback Insights 52

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

One Millimeter Mindset

AUGUST 11, 2021

Have you ever felt marginalized, dismissed, or even excluded as a member of one professional culture trying to engage in a cross-functional team? First, this strategy catalyzes teams to take a more non-traditional, less habit-bound, direction for engagement. Then engage me to present a One Millimeter Mindset program!

Innovation 116

Innovation Culture Leadership Events 116

One Millimeter Mindset

FEBRUARY 11, 2021

If so, you may fall short of creating opportunities to impact, engage, inspire, take action, and innovate. When you target a cross-functional team leadership trajectory, professional success leverages more than delivering presentations during meetings. Engage me to present a One Millimeter Mindset program!

Leadership 92

Leadership Innovation Presentation Consulting 92

Interactions

MAY 6, 2024

Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. With relevant AI innovation spanning over 20 years, we’ve established ourselves as a trusted partner to some of the world’s leading brands, delivering craveable customer experiences and driving tangible results.

Interaction 62

Interaction Customer Service Omnichannel Innovation 62

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program! Building trust through your purpose-driven, professional innovation. Need to stop spinning your wheels professionally?

Workshop 102

Workshop Innovation Leadership Consulting 102

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. Demonstrating a willingness to listen and improve can turn dissatisfied customers into brand advocates.

Automotive 260

Automotive Management Social Media 2024 260

Think Customers

FEBRUARY 1, 2024

That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. CCW Austin delivered an immersive experience for attendees that covered the evolving intersection of AI, customer engagement, and leadership empowerment.

2024 52

2024 Events Leadership Innovation 52

One Millimeter Mindset

MAY 27, 2021

Are you engaged in revenue generation or cost containment in your current professional role? Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization?

Leadership 99

Leadership Innovation Workshop Consulting 99

One Millimeter Mindset

SEPTEMBER 7, 2022

Are you open to learning innovative ideas which may grate against how you learned to think about and do things? Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Then engage me to present a One Millimeter Mindset ™ program! Contact me here.

Innovation 85

Innovation Leadership Social Media Travel 85

One Millimeter Mindset

APRIL 27, 2022

Or are you focusing on becoming more comfortable generating innovations, as well? I remain purposely focused on catalyzing your professional innovation, one millimeter at a time. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Are you risk-averse or not?

2022 90

2022 Blog Innovation Consulting 90

One Millimeter Mindset

JULY 27, 2022

Then again, Cynthia was not fully engaged in attending that meeting for the sake of her clients. As a result, neither her clients nor Cynthia were fully present at the meeting on behalf of building trust with and for each other. Then engage me to present a One Millimeter Mindset ™ program!

Leadership 84

Leadership Innovation Consulting Presentation 84

Experience Investigators by 360Connext

AUGUST 22, 2023

Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. Collaborate and engage to find solutions to any new challenges you face.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

One Millimeter Mindset

APRIL 15, 2021

Post pandemic professional innovation requires you to push yourself to make necessary hard calls. You and your colleagues are moving forward towards what, continuously, presents as new and next each day. You and your colleagues are moving forward towards what, continuously, presents as new and next each day. So you reflect.

Leadership 96

Leadership Innovation Consulting Presentation 96

2020 Research

FEBRUARY 29, 2024

Read on for a recap of their discussion on current industry trends and get a well-rounded perspective on the industry’s present status and the emerging topics that will shape discussions in the year ahead. Finally, it’s critical to consider the role of market research in facilitating innovation in business.

2024 59

2024 Innovation Leadership Presentation 59

Second to None

APRIL 4, 2019

Culture is outlined by leadership, executed by management and embraced by employees. It may be easy for C-level leaders to place the responsibility of cultivating a culture of engagement in the hands of management while they turn their attention towards high-level business affairs. As the saying goes, little hinges open big doors.

Culture 83

Culture Engagement Leadership Customer Centricity 83

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? Engage me to present a One Millimeter Mindset program!

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

MARCH 9, 2021

These are the people who ultimately design, develop, implement, control, and innovate to better serve customers. Then, are you encouraged to tune them out or does your professional culture encourage mutual engagement? Engage me to present a One Millimeter Mindset program! First, do you know who these folks are?

Customer Retention 102

Customer Retention Leadership Innovation Consulting 102

One Millimeter Mindset

JUNE 2, 2021

Instead, you are ready to take your seat at the leadership table. Then engage me to present a One Millimeter Mindset program! Then engage me to present a One Millimeter Mindset program! Why not learn to actively collaborate so colleagues and clients can get to where they really need to go, together with you?

Leadership 117

Leadership Innovation Consulting Events 117

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

One Millimeter Mindset

APRIL 6, 2022

Business stories provide rich, illustrative palettes upon which to engage people to move forward together. Keep in mind that you, yourself, are far more comfortable with the innovations and changes you propose than your colleagues. Then engage me to present a One Millimeter Mindset program!

Innovation 94

Innovation Consulting Leadership Presentation 94

RapportBoost

OCTOBER 20, 2018

It’s great to see innovative brands leverage science to their — and their customers’ — benefit.”. is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. ” Registration information for the webinar can be found at [link]. About RapportBoost.

Contact Center 70

Contact Center Webinar Presentation Sales 70

Experience Investigators by 360Connext

AUGUST 17, 2021

Cross-functional leadership is a key factor in leading any customer experience program. But whatever you call yourselves, running effective meetings that keep the team engaged, excited, and working together is key to your success. Part of developing a CX Charter is identifying the right people to attend and engage at meetings.

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. IIJA provides grant opportunities for hydrogen innovation and scaling under Section 40314. Customer engagement.

Presentation 52

Presentation Transportation 2030 Roadmap 52

One Millimeter Mindset

MAY 11, 2022

If you continuously engage in damage control occurring towards the middle of the sale, project, or hiring process, it’s time to take a step back. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program!

Innovation 88

Innovation Customer Retention Sales Consulting 88

ProProfs Chat

NOVEMBER 19, 2021

Such great poll questions only offer two possible answers, which are typically presented to respondents in the form of Yes or No, True or False, Agree or Disagree, and Fair or Unfair. How satisfied are you with the frequency of communication from leadership while working from home? Dichotomous Poll Questions. – For teachers.

Engagement 98

Engagement Sports Net Promoter Score Financial 98