Blueshift

MARCH 29, 2024

In an era defined by digital disruption and evolving consumer expectations, credit unions are presented with a remarkable opportunity to redefine member engagement and excel in a rapidly changing, digital world. Let’s dive into 3 key takeaways:

Banking 110

Banking Webinar Innovation Presentation 110

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Reason #3: Network With Your Peers Engage with over 200 seasoned CX professionals representing the foremost brands in the region. Get ready to gain invaluable knowledge, gain fresh perspectives, and stay ahead of the curve.

2023 260

2023 Workshop 2024 Events 260

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

Comm100

DECEMBER 12, 2023

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. Omnichannel communication isn’t the future – it’s the present.

2024 78

2024 Innovation Customer Service Omnichannel 78

Alida

OCTOBER 4, 2016

To get the most business value out of your online communities, you must work to keep members engaged. Member and customer engagement was a hot topic at our Customer Intelligence Summit in Chicago this year. Boredom is the enemy of engagement. More recently, however, it’s embraced other innovative engagement activities.

Engagement 250

Engagement Entertainment Insights 2016 250

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution. Better Ad Optimization.

Customer Engagement 196

Customer Engagement Blog Engagement Marketing 196

InMoment XI

NOVEMBER 30, 2023

Engage with Your Audience: Build strong relationships with your audience through active engagement. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Employee Engagement Your employees are integral to your brand’s reputation.

Brands 378

Brands Management Multi-Channel Social Media 378

Lithium

JULY 31, 2023

With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Updated insights include new analytics APIs, health and engagement metrics, reports, and more.

Presentation 52

Presentation ROI Insights User Experience 52

Optimove

JANUARY 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Web push, a potent channel in multichannel marketing, plays a pivotal role in engaging both active and churned players. Loyalty program players seek personalized rewards and exclusive games, making web push a potent tool for continued engagement.

Engagement 59

Engagement Loyalty Programs Download Loyalty 59

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. The first several months included this foundational research, including some innovative research on co-creation programs with customers.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. However, not every visual engagement provider offers the ideal solutions to your needs. However, not every visual engagement provider offers the ideal solutions to your needs. End-User Adoption.

Engagement 109

Engagement Technology Culture Omnichannel 109

The DiJulius Group

MAY 1, 2024

There’s a future where captivating presentations and innovative branding strategies set your business apart. Chris brings his wealth.

Insights 52

Insights Presentation Innovation Article 52

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 115

Innovation Customer Success NPS Reference 115

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Customer Bliss

NOVEMBER 29, 2018

Antoinette has held her CCO position for over 4 years now, and while in this role, her executive director told her she needed to figure out how to engage the people who are newly covered. How do you do this and engage customers as a healthcare provider? This was a big first step of engagement. million people in the state.

Chief Customer Officer 195

Chief Customer Officer Engagement Call Center Leadership 195

Customer Bliss

NOVEMBER 19, 2015

Four ways you engage leaders and the organization in the Customer Room: 1. You present the visual depiction of customer growth or loss. The outcome of the growth or loss of your customers and their few key behavioral actions showing growth or diminishment of engagement and bond. Month 3: recommendations for actions and budget.

Engagement 205

Engagement ROI Leadership Customers 205

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Beyond Philosophy

NOVEMBER 30, 2023

Another massively important area that HR deals with is employee engagement and internal communications. However, when it comes time to sign the agreement, Legal hasn’t included these concessions and, worse, has presented an extremely long, very oppressive contract. Marketing and innovation produce results. Click here.

Net Promoter Score 78

Net Promoter Score Engagement Customer Centricity NPS 78

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. It makes the experience fun, engaging, and, most importantly, rewarding.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Strativity

JUNE 23, 2023

Award recipients are chosen by an international jury made up of 43 design experts from over 20 nations who score and award products based on the tenets of “good design and innovation.” Award winners are presented in the yearbooks, museums, and online. For more information, visit red-dot.org.

2023 52

2023 Innovation Connections Customer Centricity 52

Clarivate

OCTOBER 14, 2021

In this episode of Ideas to Innovation , Clarivate life sciences and healthcare experts reflect on partnering with pharma to combat the pandemic. COVID-19 has presented an enormous global challenge, requiring an unprecedented level of engagement by stakeholders across pharma, research and policy. Listen now. Get the full story.

Innovation 52

Innovation Healthcare Insights Presentation 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

CSM Magazine

APRIL 30, 2024

In a project with Sabio Group, the digital customer experience (CX) transformation services specialist, the Hungarian firm was awarded a ‘Project Falcon’ Innovation Award for its transition path to a subscription business model. We are thrilled to be embarking on this journey with Graphisoft.

Multi-Channel 52

Multi-Channel E Commerce E-support B2C 52

SAP Customer Experience

NOVEMBER 23, 2021

How does customer engagement equate to decision making? The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey.

Demo 78

Demo Presentation Culture Customer Journey 78

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. How do you successfully balance risk and innovation with generative AI? What are we willing to risk in the name of being innovative? The second: Allow minimal use by a small group of people, if at all.

Innovation 52

Innovation ROI Financial Social Media 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. How do you successfully balance risk and innovation with generative AI? What are we willing to risk in the name of being innovative? The second: Allow minimal use by a small group of people, if at all.

Innovation 52

Innovation ROI Financial Social Media 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. IIJA provides grant opportunities for hydrogen innovation and scaling under Section 40314. Customer engagement.

Presentation 52

Presentation Transportation 2030 Roadmap 52

Magellan Solutions

SEPTEMBER 9, 2021

Digitally Innovative Types of Technical Support. Now that we’ve presented you with our pricing, it is time to ask the next question: Do you think anyone would take the pain to stand in a queue to resolve a query or ask a question? The post Innovative Types of Outsourced Technical Support for SMEs appeared first on.

Innovation 52

Innovation Multi-Channel Social Media Article 52

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 52

Engagement Workshop Social Media Events 52

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Innovation 52

Innovation Contact Center 2021 Magazine 52

One Millimeter Mindset

DECEMBER 27, 2018

Engage me to speak or conduct a workshop at your next corporate or association event. The post Presenting My Top 2018 Customer Experience Blog Post! Contact me at this link and let’s answer what perhaps is the biggest little nagging question you have about your professional development. Catalyze your mindset and skill sets!

Presentation 59

Presentation 2018 Blog Customer Experience 59

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

One Millimeter Mindset

AUGUST 11, 2021

Have you ever felt marginalized, dismissed, or even excluded as a member of one professional culture trying to engage in a cross-functional team? First, this strategy catalyzes teams to take a more non-traditional, less habit-bound, direction for engagement. Then engage me to present a One Millimeter Mindset program!

Innovation 116

Innovation Culture Leadership Events 116

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 103

Engagement Telecommunications Customer Centricity Customer Engagement 103

TechSee

AUGUST 15, 2021

One innovative way that has already been proven to drive efficiency and cut warranty costs is visual assistance. Visual assistance refers to a live video engagement between the OEM and dealer needing assistance. Using Visual Assistance as a Solution to Successful Warranty Cost Management. What is Visual Assistance?

Management 207

Management Contact Center B2B Innovation 207

Second to None

APRIL 4, 2019

It may be easy for C-level leaders to place the responsibility of cultivating a culture of engagement in the hands of management while they turn their attention towards high-level business affairs. Engagement levels coincide with the perceived satisfaction and fulfillment that employees feel towards their position and workplace.

Culture 83

Culture Engagement Leadership Customer Centricity 83