ShepHyken

APRIL 22, 2024

Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

2024 80

2024 Article Customer Service E Commerce 80

ShepHyken

MARCH 25, 2024

How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. My Comment: Here is an excellent and robust article on loyalty programs.

2024 77

2024 Article Hotels Loyalty Programs 77

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

Customer Experience 260

Customer Experience Workshop 2022 Events 260

Experience Investigators by 360Connext

DECEMBER 15, 2023

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation. Share what is next as you improve the journey! Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value.

Automotive 260

Automotive Management Social Media 2024 260

Optimove

DECEMBER 5, 2019

During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop. Email Tales: Using Storytelling Emails to Build Relationships and Foster Brand Loyalty.

Workshop 52

Workshop Events 2019 Loyalty 52

One Millimeter Mindset

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Consider what to do more innovatively : Well. Here’s why.

Customer Retention 73

Customer Retention Innovation Workshop Social Media 73

ShepHyken

FEBRUARY 25, 2024

How Customer Advocacy Fuels Brand Loyalty and Growth by Marbue Brown (CMSWire) Reputations are made or broken by the experiences customers have with companies and especially by what they have to say about those experiences. If you have a loyalty program (or are thinking about having one, here are five ideas to consider.

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2024 Article Customer Service Average Handle Time 61

ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. However, without fail, I always get asked what can be done to improve customer loyalty. Connect with Shep on LinkedIn.

Article 59

Article Customer Service 2023 Loyalty Programs 59

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. It’s a well-known fact that crafting a standout customer experience in retail is central to building customer loyalty and fine-tuning interactions for that magnetic draw. The result?

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: I’m a fan of rewards and loyalty programs for a reason.

Article 65

Article 2023 Customer Service Loyalty Programs 65

Experience Investigators by 360Connext

JUNE 13, 2023

It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization. Unlike a standalone CX department, the CX Center of Excellence is not solely responsible for delivering customer experiences. Looking for More Support?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

SurveySensum

FEBRUARY 19, 2024

It will ultimately build sound relationships, foster loyalty, as well as drive long-term success. All in all, the above-mentioned tips will improve customer satisfaction which will improve their loyalty and retention. Foster Innovation and Adaptability It is another principle that is adopted by some of the most successful businesses.

Customer Centricity 52

Customer Centricity Innovation Demo Communication 52

One Millimeter Mindset

AUGUST 15, 2018

Our innovative value leverages the client-focused outcomes we create. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. Professional innovation is the road less traveled. Innovative value reflects the Who We Are behind What We do. Looking for an innovative, engaging speakers?

Innovation 51

Innovation Workshop Customer Retention Travel 51

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.

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2024 Article Customer Service Contact Center 66

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. When customers know you care, you create an emotional connection that fosters trust and loyalty. The Future of Customer Loyalty by Rajesh Midha (Fast Company) Customer loyalty is evolving. My Comment: Do your customers know you care about them?

Article 63

Article Customer Service 2023 Contact Center 63

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. Connect with Shep on LinkedIn.

Article 80

Article 2023 2028 Customer Service 80

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Blog Engagement Workshop 44

One Millimeter Mindset

AUGUST 23, 2018

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Do you have a customer retention scorecard? You know what I am talking about.

Customer Retention 133

Customer Retention Workshop Measurement Sales 133

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Building trust through your purpose-driven, professional innovation. What type of personal and professional outcome do you truly expect if your actions do not completely fulfill yourself? Who am I and what do I do?

Workshop 102

Workshop Innovation Leadership Consulting 102

ShepHyken

JUNE 11, 2023

Four Tips for Keeping Your Employees Happy by Retail Technology Innovation Hub (Retail Technology Innovation Hub) Having happy employees brings a business many benefits, and it ensures that you’re not going to have a high employee turnover. Some companies consider a CX initiative as a short-term plan. Connect with Shep on LinkedIn.

Article 62

Article Customer Service B2B 2023 62

Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

One Millimeter Mindset

NOVEMBER 17, 2021

Customer experience drives customer loyalty. . Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. (Frankly, this post-pandemic business model is one I do not want my business to be associated with.).

Leadership 91

Leadership Workshop Innovation Reference 91

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. You’ve completed an energizing workshop and designed a powerful journey map visual. It feels inspiring to pull together your first customer journey workshop and design your journey map, doesn’t it?

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

ShepHyken

MARCH 18, 2024

And beyond loyalty is a brand fan. 2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. I love repeat business.

2024 80

2024 Article Customer Service Government 80

One Millimeter Mindset

APRIL 19, 2023

In my keynotes and workshops, I address the dynamics, personas, and intangibles of some of the great teams I’ve worked with. First, you have expanded expectations of yourself because you professionally innovate and become less risk averse. Contact me and let’s create teams which are remarkable, relevant, and valuable, together.

Consulting 89

Consulting Innovation Workshop Leadership 89

GetFeedback

DECEMBER 2, 2019

Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. Understanding this important segment of customers means creating experiences that continue to earn their loyalty and, in return, their money. First things first.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

2021 115

2021 Innovation Workshop Leadership 115

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. They are the ones who are willing to invest in long-term loyalty for even longer-term business success. Brand is what people say about you when you leave the room.” Keynotes, Coaching and Executive Workshops. .” Isn’t it time to be one of the enlightened ones? They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

One Millimeter Mindset

DECEMBER 15, 2021

Why not leverage existing core competencies with a smidge more of creativity and innovation? Smart teams and organizations explore the innovation and creativity which reside at the edges of (and beyond) their core competencies. Not the creative and innovative type? What’s not to love about that type of opportunity?

Innovation 90

Innovation B2C Workshop 2022 90

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Retaining Clients leverages Innovative Customer Retention Strategies. Contact me at this link. One millimeter at a time.

Blog 95

Blog Workshop Leadership 2020 95

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Contact me here.

Workshop 88

Workshop Innovation Leadership Definition 88

ShepHyken

JANUARY 28, 2024

The findings from Drexel University determined traditional checkout (with a human cashier) drives more loyalty than self-checkout. Keep innovating and properly staff for the customer willing to use self-checkout and needs help. Still, I don’t think we should give up on it. For certain customers, self-checkout still makes sense.

2024 66

2024 Article Customer Service Customer Journey 66

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth.

2020 96

2020 Customer Experience Workshop 2019 96

ShepHyken

OCTOBER 27, 2023

Her key focus is to serve her clients with the latest innovations in her field, leading to fast and effective results. Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 57

Customer Experience Workshop Sports Innovation 57

One Millimeter Mindset

SEPTEMBER 24, 2018

Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Hire me to speak or conduct a workshop at your next corporate or association event. Or do you automatically follow what the system tells you to do next? Overwhelmed by their own conundrums. What are your next steps?

B2C 213

B2C Workshop Customer Retention B2B 213