maximize-the-value-from-unstructured-data 
Lumoa
JANUARY 24, 2024
In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!
Lumoa
FEBRUARY 16, 2023
You need to know how they use your products or services and what they expect from you. A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The voice of the customer can also help you identify and address any issues preventing you from achieving key goals.
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GetFeedback
SEPTEMBER 20, 2019
Customers are considered loyal when they consistently purchase from your brand over an extended period of time. . In your VoC program, there are two types of customer data that you should collect: structured data and unstructured data. using a scale from 0 ( not at all likely ) to 10 ( extremely likely ).
Calabrio
DECEMBER 18, 2020
The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions.
Calabrio
DECEMBER 18, 2020
The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions.
CX Journey
DECEMBER 21, 2016
Image courtesy of miserablespice I originally wrote today's post for Intradiem; it appeared on their blog on December 16, 2014. Two years later, it's still relevant! Tis the season. Santa's making his lists and checking them twice. Your company shows up on his CX Naughty List! What did you do wrong this year? In short, a lot.
SmartKarrot
OCTOBER 5, 2023
Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Let’s delve into this strategic playbook to maximize revenue through account mining. Maximizing revenue is tightly bound to efficient account mining. Here are customer profile templates and examples from Forbes.
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