Retently

OCTOBER 1, 2018

CFN Insight – A customer journey mapping tool that makes it easy to improve the customer experience, identify touchpoints, and assign the right key decision makers to act on said customer journey touchpoints. Also, it helps you improve all touchpoints. What are Customer Journey Touch Points?

Customer Journey Mapping 93

Customer Journey Mapping Touchpoint Customer Journey Social Media 93

Currency Alliance

MAY 9, 2017

For many years companies have given rewards to customers in exchange for increased share of wallet and information that enables marketing activities. But getting real value from loyalty programs has become harder and harder. The old business model might have worked when only a few very large brands had loyalty programs.

Loyalty Programs 40

Loyalty Programs Loyalty Social Media Consumers 40

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

2024 66

2024 Article Customer Service Contact Center 66

Currency Alliance

NOVEMBER 22, 2016

For many years companies have given rewards to customers in exchange for increased share of wallet and information that enables marketing activities. But getting real value from loyalty programs has become harder and harder. The old business model might have worked when only a few very large brands had loyalty programs.

Loyalty Programs 40

Loyalty Programs Loyalty Social Media Consumers 40

SurveySensum

AUGUST 1, 2023

By actively seeking and analyzing customer feedback, you can gain invaluable insights into what makes your customers tick. This proactive approach not only strengthens customer satisfaction but also paves the way for long-term loyalty. But how to build customer loyalty for retail brands?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. It’s disheartening, right?

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. It’s disheartening, right?

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

ShepHyken

JUNE 21, 2021

These 6 Rules Will Tell by Wise Marketer Staff. The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. This article may give you some insights as to why. If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article.

2021 80

2021 Article Rewards Programs Customer Service 80

SurveySparrow

FEBRUARY 22, 2024

Analytics and Reporting: Gaining Insights into Customer Behavior We learned about the importance of personalization, and for that, you need to analyze the customer data. Integration Capabilities: Streamlining Operations and Enhancing Insights It’s no secret that businesses need multiple tools to support their team in everyday functions.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySparrow

JULY 4, 2023

From understanding the difference between customer journey maps and experience maps to uncovering the key stages and best practices, this blog will equip you with the knowledge and insights you need to revolutionize your business. This enables them to deliver personalized experiences that drive customer satisfaction and loyalty.

Customer Journey Mapping 52

Customer Journey Mapping Customer Experience Touchpoint Loyalty 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ClearAction

SEPTEMBER 22, 2022

Customer experience management typically revolves around touchpoints : service, personalized marketing, loyalty programs, voice of customer, design and digitalization of journey steps, and management of Detractors, Passives, and Promoters. Customer Success + Loyalty programs.

ROI 62

ROI Sports Loyalty Programs Touchpoint 62

CSM Magazine

AUGUST 21, 2023

Use customer data to tailor your marketing messages, offer personalized recommendations, and create customized promotions and offers. By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

SurveySparrow

JULY 23, 2023

An Omnichannel approach embraces this complexity, striving to offer a seamless, consistent experience across all customer touchpoints. Predictive Analytics: Turning Data into Insights Predictive analytics uses data, statistical algorithms, and machine learning techniques to predict future outcomes based on historical data.

2023 52

2023 Customer Experience Omnichannel Loyalty Programs 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

ChurnZero

APRIL 12, 2022

A CCO can help create a culture that makes the customer a top priority, ensuring that departments work together to offer an elevated customer experience at every touchpoint. For example, your sales and marketing teams may create amazing customer experiences at their own touchpoints, ranging from brand awareness to conversion.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Method:CRM

JULY 11, 2022

Loyalty programs: Customers love to be appreciated. Implementing loyalty programs like stamps or discounts can boost the likelihood of customers coming back. If your customer insights are accurate and your persona is well-made, you should see improved customer feedback after you implement changes.

Customer Experience 92

Customer Experience Customer Journey Mapping Loyalty Programs Omnichannel 92

CSM Magazine

JANUARY 2, 2024

Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Casino websites with focus on high roller players gather information through various channels including loyalty programs, online interactions, and on-site activities.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

SurveySensum

JANUARY 26, 2024

From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Crafting Compelling Content : Strategic marketing campaigns play a pivotal role in capturing the attention of your target audience. User testimonials and success stories.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Currency Alliance

JANUARY 18, 2021

It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. Yet like many hotels, most hotel loyalty programs are homogenous.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

TechSee

MAY 19, 2021

view of customers by accumulating data from the various touchpoints that a customer may use to contact a company. This data can then be tapped to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

2021 159

2021 Technology Customer Service Competitive Advantage 159

SurveySensum

JULY 4, 2023

Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers. Optimizing Touchpoints for a Memorable Experience Customers go through many touchpoints when shopping in-store. These touchpoints can be store layout, staff behavior, checkout process, etc.

Retail 52

Retail Touchpoint Feedback Events 52

SurveySensum

JULY 4, 2023

Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers. Optimizing Touchpoints for a Memorable Experience Customers go through many touchpoints when shopping in-store. These touchpoints can be store layout, staff behavior, checkout process, etc.

Retail 52

Retail Touchpoint Feedback Events 52

CSM Magazine

SEPTEMBER 8, 2023

Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

ERDM

APRIL 4, 2019

Article by Ernan Roman Featured on CustomerThink.com Let’s discuss two factors that will derail your marketing: lack of trust and lack of feeling valued. To build a credible perception of value, be sure that you are having useful, informative, and friendly communications with consumers, at every touchpoint.

Engagement 53

Engagement Marketing Loyalty Programs Consumers 53

Lumoa

JANUARY 19, 2023

This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. What are the key touchpoints for different personas? Where do they hang out? What are their goals?

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

CSM Magazine

OCTOBER 18, 2023

A surge of online casinos has entered the market, offering gamblers the convenience of playing from their homes while still enjoying high customer service. Rewarding Loyalty Loyalty programs have long been a staple in various industries, serving as a bridge to foster stronger relationships with customers.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

InMoment XI

JANUARY 17, 2024

By understanding and anticipating the needs and preferences of your guests, you make them feel valued and ensure that every touchpoint in their journey contributes to positive and enjoyable experiences. This means that all interactions and touchpoints the guest has with your brand are considered. Guest experience isn’t a department.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

ERDM

APRIL 4, 2019

Article by Ernan Roman Featured on CustomerThink.com Let’s discuss two factors that will derail your marketing: lack of trust and lack of feeling valued. To build a credible perception of value, be sure that you are having useful, informative, and friendly communications with consumers, at every touchpoint.

Engagement 40

Engagement Marketing Loyalty Programs Consumers 40

Method:CRM

JULY 11, 2022

Loyalty programs: Customers love to be appreciated. Implementing loyalty programs like stamps or discounts can boost the likelihood of customers coming back. If your customer insights are accurate and your persona is well-made, you should see improved customer feedback after you implement changes.

Customer Experience 52

Customer Experience Customer Journey Mapping Loyalty Programs Omnichannel 52

Happy or Not

AUGUST 28, 2023

As retailers analyze customer behavior and satisfaction , sales data, and historical trends, they optimize their operations and gain valuable insights that translate into an enhanced customer experience and sustained growth. Retailers can accurately forecast customer demand by analyzing sales data and historical trends.

Retail 36

Retail Customer Satisfaction Competitive Advantage Loyalty 36

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. There’s a lot of useful takeaways in this, for loyalty marketers.

Magazine 52

Magazine Loyalty Innovation 2020 52

SurveySensum

JULY 4, 2023

In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average. Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Basically why and how customers are interacting with your brand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average. Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Basically why and how customers are interacting with your brand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52