InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. Anyone with a Google account can become a Local Guide.

Management 260

Management Feedback Information Brands 260

Kapta Customer Success

FEBRUARY 27, 2023

Are your key account managers (KAMs) being hampered by manual administrative tasks? It’s long been known that sales reps spend only a small percentage of their time selling because they are bogged down by routine clerical tasks.

Management 40

Management Sales Interaction Engagement 40

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

2024 108

2024 Customer Centricity User Experience 2023 108

West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Despite these uncontrollable forces, we find that in most cases, key retention issues stem from one (or more) of these addressable areas.

Customer Retention 52

Customer Retention 2023 Roadmap Sales 52

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective !

2024 111

2024 2023 Customer Success Innovation 111

BirdEye

APRIL 14, 2023

Managing finances is an essential aspect of operating a successful small business. With many small business accounting software options available today, selecting the perfect one for your needs can be overwhelming. Why do you need accounting software? Scalability: As your company grows, so do your accounting needs.

Financial 98

Financial Banking E-support E Commerce 98

Kapta Customer Success

DECEMBER 4, 2023

Key account management requires a formal process and technology to support it. Learn what account management processes CRM doesn’t support and which software does.

Management 59

Management Technology Customer Engagement Customer Success 59

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. According to Gainsight’s research, anticipating customer needs before they arise is key to fostering strong relationships and preventing churn.

Customer Success 52

Customer Success Engagement Customers Insights 52

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Manually managing and following up on approvals can be time-consuming. Let’s dive in.

Social Media 108

Social Media Multi-Channel Demo Feedback 108

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. Accounting Software. Managed IT Services.

Technology 188

Technology Banking Information Management 188

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Thus, referral software makes the entire process easy and mutually beneficial. Let’s dive in.

E Commerce 63

E Commerce Marketing Multi-Channel E-support 63

Playvox

JANUARY 25, 2024

Are you taking the right steps to evolve toward workforce engagement management? Agent performance can make or break your contact center’s key performance indicators (KPIs) and the overall CX. However, the two main components are Quality Management and Workforce Management. What is Workforce Optimization?

Contact Center 77

Contact Center Omnichannel Net Promoter Score Management 77

Kapta Customer Success

NOVEMBER 6, 2023

Does your tech stack help or hinder your key account managers (KAMs)? So, if you’re asking your KAMs to work with software that increases their workload, you may be holding them back. The right technology stack supports processes and workflows to streamline operations and boost productivity.

Management 59

Management Technology Customer Engagement Customer Success 59

CSM Magazine

MARCH 6, 2024

A growing number of companies have started to use software to monitor how their teams work and how much they achieve in a given timeframe. Work Patterns One of the immediate benefits you’ll notice with employee productivity tracking software is getting a clear view of how work gets done in your organization.

Financial 52

Financial Insights Management Culture 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

Method:CRM

APRIL 11, 2023

Finally, you’ll see why Method:CRM is the best way to make the most out of your Xero software. Benefits of a Xero customer invoice portal With a Xero customer invoice portal, your customers take control of their financial data and transactions while your accounting software stays secure. Managing their account settings.

Banking 94

Banking Financial Document Customers 94

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo?

Customer Retention 91

Customer Retention Customer Success Events Customer Journey 91

BirdEye

SEPTEMBER 22, 2022

As a business owner, you already know communication is key to maintaining a successful operation. In this article, we’ll dive into why businesses need team communication software to run efficiently. Plus, how to select the right team chat software for your business. Team chat is an instant messaging software for businesses.

Healthcare 98

Healthcare Communication Retail Document 98

Team Support

APRIL 12, 2023

The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Why Use Customer Support Software for SLA Management? Customer service software makes it easy to manage the demands of a busy support team.

Management 98

Management Document Download Customers 98

Totango

JULY 5, 2022

Let’s take a look at four key actions to take right now that will not only help you prove your worth to your customers but will allow you to see instant results. . Customer health score is a key performance indicator (KPI) designed to determine whether your customer relationship is “healthy” or “at-risk.” So, how do you do this?

Customer Success 97

Customer Success Net Promoter Score Events Customer Relationships 97

CSM Magazine

FEBRUARY 26, 2024

Trent’s Drains, a provider of 24/7 drainage services, is using BigChange software to jettison inefficient job management and improve productivity. Operating from its headquarters in Bristol, Trent’s now undertakes around 800 jobs a month and has managed its growth without having to hire more admin staff.

Financial 52

Financial Customer Relationship Management Document Management 52

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Choose an Instagram account, and select "Stories" from the placement dropdown menu.

2024 52

2024 Social Media Events Engagement 52

ChurnZero

JANUARY 26, 2022

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. In a world where every Sales, Marketing, and Customer Service interaction is collected as a data point using software like HubSpot, reducing customer churn has become a science. Complete 360° Customer Visibility. Production adoption.

Customer Retention 97

Customer Retention Chief Customer Officer Customer Journey Touchpoint 97

ShepHyken

DECEMBER 9, 2022

There are a few key ways to ensure that your customer journey meets or exceeds customer expectations. There are a few key ways to ensure that your customer journey is aligned with brand expectations.  . The ad highlights how easy it is to open a checking account with your institution. . What is a contact center CRM? .

Customer Journey 123

Customer Journey Brands Contact Center Sales 123

BirdEye

MARCH 5, 2024

Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level. Key benefits of social media monitoring for multi-location businesses How to develop an effective social media monitoring strategy? Table of contents What is social media monitoring?

Social Media 58

Social Media Multi-Channel Insights Brands 58

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Some even feature AI chatbots that manage incoming service requests, which saves your employees’ time. They also make tracking and managing transactions a breeze.

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Some even feature AI chatbots that manage incoming service requests, which saves your employees’ time. They also make tracking and managing transactions a breeze.

Document 52

Document Poor Customer Service Customers Management 52

Magellan Solutions

MARCH 19, 2024

These functions are crucial for success, from data entry and IT support to accounting and human resources. Effective HR practices can attract and keep top talent, while solid accounting and finance processes ensure accurate financial reporting and compliance. Accounting and Finance The money masters of any company?

Financial 52

Financial Competitive Advantage Loyalty Customer Satisfaction 52

Playvox

JULY 31, 2023

When thinking about workforce management (WFM), often people think of forecasting and scheduling. Much of a team leader’s time is taken away from their key role of providing coaching and development to their people when they have to get involved in manual, immediate, repetitive, and cumbersome tasks like leave approval and shift swaps.

Management 85

Management Contact Center ROI Net Promoter Score 85

West Monroe

JANUARY 15, 2024

Created with Lunacy Rick Sabatino Rick is a Director in Organizational Change Management at West Monroe. Rick’s multidisciplinary experience in organizational change and development, business strategy, software product development, and IT allows him to facilitate collaboration across diverse areas of his clients’ organizations.

Technology 52

Technology Customer Centricity Innovation Measurement 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. Writing a job description along with key responsibilities and requirements can seem daunting.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Insurance Customer Satisfaction 52

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. B2B customer success management is a strategy for promoting outcomes that meet client goals. Lost passwords. App integrations.

B2B 91

B2B Customer Success Customer Service B2C 91

ClientSuccess

AUGUST 28, 2020

Regardless of how successful your accounts were trending in the early months of 2020, an out-of-nowhere economic crisis is the perfect catalyst for organizations to ‘trim’ their vendor list down to the essentials. Here are three ways customer churn software can help improve customer relationships during a crisis: 1.

Customer Relationships 95

Customer Relationships Customer Journey Mapping 2020 Webinar 95

Gainsight

JANUARY 22, 2024

Today is Community Manager Appreciation Day – recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value. link] Our conversation ranged from how to decompress after hours to their proudest moments managing a community.

Management 52

Management Insights 2024 Metrics 52

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?

Call Center 52

Call Center Contact Center Management Omnichannel 52

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. But first, a quick perspective on the CX industry. That 20% consist of high-impact customers.

B2B 90

B2B Roadmap B2C Hotels 90