Remove legal forward-looking-statement
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Focus on Brain Cross Training To Vitalize Team Collaboration

One Millimeter Mindset

The objective was for me to critique my Dad’s legal briefs prior to his arguing an upcoming court case. What would you do if you had this type of meeting to look forward to every day? Do you look forward to these meetings or are they right up there with root canal? Yeah, I hear you. Lucky me, the 5 th grader.

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Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner Mid-Pandemic

BlueOcean

Take a look at what worked, what didn’t work, what kept you awake at night for the past three months – and then start discerning how that will impact your assessment of a new partner when you DO go to market. Just a heads-up that legal and executive teams need to negotiate the contract – this can be a very lengthy process, for solid reasons.

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Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World’s on Fire

BlueOcean

Take a look at what worked, what didn’t work, what kept you awake at night for the past three months – and then start discerning how that will impact your assessment of a new partner when you DO go to market. Just a heads-up that legal and executive teams need to negotiate the contract – this can be a very lengthy process, for solid reasons.

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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

This is why some brands opt for the seemingly safer “ non-apology ” – a statement that has the form of an apology, but that doesn’t acknowledge responsibility or express true remorse. If you don’t yet have the information needed to make an apology, issue a statement first. Have a social media response team. Source: UT News.

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Choosing your Customer Journey Software: our best tips

Quadient

James Dodkins, of Rockstar CX, concurs, “I think to segment people by arbitrary circumstances like the year range in which they happened to be born is a very Industrial Age way of looking at 21st-century business. Examples include marketing communications, letters, welcome kits, statements and bills, or audio files of customer service calls.

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Customer Experience failure in the energy industry – exhibit 1 – British Gas

ijgolding

British Gas as part of your mission statement, you say ‘Everything we do is about proving affordable, hassle free service, to keep British homes and businesses running smoothly’ I beg to differ and here is why… We were delighted upon moving to our new house in September 2014-a new start our family and a new baby on the way.

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“We decided to go in a different direction…”

WorkOutLoud

Financial, employee morale, legal, marketing, sales… everyone is impacted one way or another. With a strong focus, mission statement, and clear prioritization that places the customer experience at the forefront of business sustainability, the next questions are what are you going to do about your customer experience. .”